This review is not really about the hotel as it was actually very good, clean, comfortable and on the beach. The rooms however are tired but pleasant enough.
The only way I could get to complain about the Thomas cook Signature transfers were through this platform. This has nothing to do with the hotel.
We booked private transfers through Thomas Cook Signature. Do not ever ever trust them to pick you up. We waited over an hour and a half for the transfer, the taxi q was 2 hours long and I had to get help from an airport porter, who I had to tip handsomely. Eventually contacted an agent for TC who told me to q for a taxi and he would reimburse us in the morning....not happening. He took a further hour to pay for a private taxi to take us to our hotel. Unacceptable given how much we paid up front for the transfer and to avoid this very thing happening. What is TC response to a complaint.....NIL! They have failed to respond. and it id8 months since the event. I would not recommend Thomas Cook in any way. .
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- Also Known As:
- Griya Santrian Hotel Sanur
- Griya Santrian Sanur, Bali