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“Best Hotel in Sanur Beach” 4 of 5 stars
Review of Puri Santrian

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Puri Santrian
4.0 of 5 Hotel   |   Jl. Cemara 35 | PO Box 3055, Sanur, Denpasar, Bali 80228, Indonesia   |  
Hotel amenities
Ranked #9 of 66 Hotels in Sanur
Bandung, Indonesia
Senior Contributor
44 reviews 44 reviews
30 hotel reviews
Reviews in 24 cities Reviews in 24 cities
39 helpful votes 39 helpful votes
“Best Hotel in Sanur Beach”
4 of 5 stars Reviewed February 3, 2014

What are you looking for when you're visiting Bali? Yes... the view and the atmosphere.
What are you looking for when you choose Sanur as your destination to stay while you're in Bali? Yes... of course the sunrise beach! I suggest don't just stay in the room while you're in Sanur. Get out, absorb the ambiance, get wet by swimming in the shallow water beach which very nice to do snorkeling, and make the most of it by witnessing the lovey and breath taking sunrise. And, yes... you can get all of the above by staying in Puri Santrian.

I stayed in this hotel with my family for pleasure. I have already rent a car for our activities in Bali, but end up by not using it so often since my kids preferred to stay at the hotel and enjoying what Puri Santrian can offers. We stayed in upgraded bungalow from beach wing room that we booked. The hotel gave us the upgraded room because the told me that we are their special guest for that week. What a lovely surprise! My kids love the bungalow room very much.

If you look at their website, all pictures you see on that website are true, and I don't need to explain everything anymore. But one thing that the website miss to tell you that this hotel has a very nice beach with shallow water only up to 120 cm deep even you have already about 100 meters off the shore. It's very suitable for kids activities and you now what? Even it's only about 100 meters of shore, you already can enjoy the clown fish playing on anemon at the coral on the seabed. I suggest you bring your snorkeling gear if you're staying in this hotel. When you feel tired, just swim to two beach gazebos and have some drink with the breeze of beach wind for a while. Don't like sea water? Swimming pool are excellent. This hotel has three! And children love them.

When the sky is clear at sunrise, you can enjoy what nature can offer while it starts the day with orange sunlight. I took lots of pictures of sunrise, I just couldn't get enough.

The only set back for this hotel is the breakfast which only has American Breakfast. If you are an American or Westerner might be pleasant. But for Indonesian like us (and for our friend from China), it only offers limited selection with 'not that good' fried or steam rice. It seems that they don't expected any guests from Indonesia or Asia. After all, while we were staying there, My family and I were the only Indonesian! :) But I mean... how hard can it be to serve another set of (Indonesian) breakfast for the hotel this big? In my humble opinion, even Westerners sometimes love to have Indonesian breakfast while they are in Indonesia. Don't you think?

Room Tip: Closest to the beach of course. But actually all rooms are not very far to the beach.
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  • Stayed January 2014, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (306)
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1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed February 3, 2014 via mobile

Puri Santrian is great we will be returning again soon. The service, cleanliness, rooms etc where outstanding. The staff of Puri Santrian are very friendly and helpful? There is one item I would like at the motel and that would be Bintang beer.

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Contributor
38 reviews 38 reviews
10 hotel reviews
Reviews in 17 cities Reviews in 17 cities
29 helpful votes 29 helpful votes
4 of 5 stars Reviewed February 2, 2014

We've recently returned from a fantastic stay at the Puri Santrian, we stayed in the club room (with four poster bed/mosquito net) - recommend ground floor which is what we had as the pool was right outside our door. I chose the hotel as we like the feel of traditional Balinese architecture & atmosphere, which is is exactly what we got.
The staff were always very friendly and accommodating. After the first nights I asked the cleaner for two softer pillows and as soon as we'd returned to our rooms they were there, along with the originals, we had three pillows each for our whole stay :)
Breakfast is really the only thing I would say needs to be stepped up a little, not a huge selection, but always fresh none the less, having the egg chef is always a bonus.
We had no issues with anyone reserving sun loungers, there is a sign at the club pool that states that they will remove towels if left unattended for more than half an hour. This club pool was awesome, we chose this section as we were having a couples holiday and there are no children in club wing, was completely relaxing. Would be great if they had a waiter at this pool taking drink orders though...
We found the location to be perfect too, plenty of places to eat, drink and listen to local live musicians right outside the hotel, we enjoyed the Lingalonger bar (turn left outside hotel, walk to cnr, turn right and is just on your left) they only serve food on Sunday evening - the famous suckling pig - great value and very tasty. We also enjoyed Warung Beach breeze for great value and good Indo food (turn left out hotel and walk to end, it's on the corner).
If you leave the hotel at the beach, best to turn left, Tities Warung was a favourite.., but there lots to choose from all with tables and chairs on the sand and cold bintang & nice food.
In all, we can't wait to return, we've done the Kuta stretch heaps of times, also Nusa Dua, but this stretch of Sanur is like old Bali :-)
Thank you Puri Santrian for a most wonderful holiday !!!

Stayed January 2014, traveled as a couple
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lisbon, Portugal
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
3 of 5 stars Reviewed February 2, 2014

After Some days in a boutique resort in Ubud, you allways are in a different atmosphere having arrived in a Beach hotel.
It misses the Spa and spoil factor and it seems more crowdy.
With that in mind de Santrian really tries to give you the upmost feeling of luxury. Friendly staff, great food at the Beach, option for breakfast buffet or a la carte and beautifull pools. Upgrade to Club is worthwhile for tranquility seekers with a childfree surrounding. Restaurant Mezzanine is one of the best in Sanur. But : hotelrooms and buildings really need an upgrade.

Stayed February 2014
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 2, 2014 via mobile

Puri santrian was a lovely hotel. The location was the best part the service not too great. Very lovely private beach but not many things around the place so would recommend this hotel for those who want to relax on the beach as not much of a Party place!

  • Stayed January 2014
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Warsaw, Poland
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed January 29, 2014

We stayed 5 nights in Puri Santrian and really enjoyed the place and the surroundings. The private beach was cleaned every day although most people preffered to stick to the swimming pools. As it was low season the place was not crowded and all guests had their space. We were upgraded to the santrian club room, which was nice. The rooms are a bit dark and tired but actually we did not stay in too much. Sanur was a good choice as we could get out of the resort and enjoy the restaurants ans bars nearby. Also it was a perfect place to get out of Sanur and visit other spots in Bali. We really enjoyed the breakfasts by the beach with a great selection of fruit although the coffee could be better - it's Bali, right? The only I would suggest to the management is daily replacement of toilettries - we had to ask for them every time we ran out. They did provide 2 complimentary bottles of water every day, though. Generally the staff were very polite and attentive.
We'd also recommend the Mezzanie restaurant with very good steaks (a bit pricey though). We tried a few coctails from the beach bar but they were dissapointing: not good though expensive. Generally good value for money.

Room Tip: Beach wing rooms do not overlook the beach - they are a bit closer to the beach but still on the gar...
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  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Top Contributor
108 reviews 108 reviews
37 hotel reviews
Reviews in 49 cities Reviews in 49 cities
117 helpful votes 117 helpful votes
4 of 5 stars Reviewed January 29, 2014

We spent the week over Christmas at Puri Santrian and there was much to praise - the location and beachfront are terrific. Now that the Bali Hyatt is closed for refurbishment, it's definitely the best place to stay in Sanur. The swimming pools (with elephant and turtle spouting fountains) are great, the gardens beautiful and the breakfast buffet was excellent. However, we were a little disappointed.

Firstly, the Club rooms aren't really worth the extra money - they are large but the bathrooms and the decor are tired and they are at the back of the hotel, furthest from the beach. And the cleaner was useless - my husband killed a cockroach in the dressing room on day two which was still there at the end of the week!

Secondly, there were some niggles - as others have mentioned, the wifi is rubbish. Downloading is an impossibility and the connection drops the whole time. Also, getting enough coffee at breakfast was a mission - just trying to flag down a waiter and get coffee and hot milk simultaneously seemed an issue. And, in a hotel of this size and calibre, it seemed odd that there was no fitness room/gym - when the weather was bad (most of the week) there was nothing to do.

But the thing that really ruined the trip for us was the preparation for New Year's Eve! We arrived on December 20th and in the morning of the 21st they started to build the marquee right next to the restaurant and the main pool. This meant that all day, every day - including Christmas Day - whether we were eating breakfast on the beachfront or lying by the main pool there were workmen walking to and fro, carrying materials, shouting to one another, hammers banging, scaffolding going up and down etc. It was the opposite of relaxing. Add to this the daily efforts of the staff to sell us seats at the event and you can imagine . . . I am sure that the final event was fantastic (we moved hotels on December 27th) but was the preparation for one evening really worth ruining the experience of all your guests over Christmas?

Room Tip: Club rooms not worth the supplement - they are the furthest from the beach and don't seem any be...
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  • Stayed December 2013, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Puri Santrian

Address: Jl. Cemara 35 | PO Box 3055, Sanur, Denpasar, Bali 80228, Indonesia
Location: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#5 Romantic Hotel in Sanur
#5 Spa Hotel in Sanur
#6 Luxury Hotel in Sanur
#6 On the Beach Hotel in Sanur
#9 Family Hotel in Sanur
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Puri Santrian 4*
Number of rooms: 182
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Also Known As:
Puri Santrian Sanur, Bali
Puri Santrian Hotel Sanur
Puri Santrian Bali

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