Following the reviews below, we were eager to stay here. Now we wish we hadn't.
This hotel was a major disappointment. Compared to the 4 other hotels we stayed in in Bali, this one was far below average.
-Our room type (beach wing) was overbooked. We were offered an alleged 'upgrade' to a bungalow room. We got a smelly dark, old room with a worn-out bathroom. When I kindly informed about other options at the reception, they bluntly said it was this or nothing. Upon insiting, it took the staff more than 20 minutes to find an available room in the Santrian Club (the upscale hotel wing). I had a look at the room: it was more modern indeed, the bathroom was not the dilapidated one we had but I was expected to pay 25 USD extra (do NOT book these rooms, they are not worth the money). We declined and settled for the mediocre room.
-Towels stink, both in the rooms and at the pool.
-Staff is slow and unfriendly, especially in the Beach front restaurant.
While paying upon leaving the hotel, I informed the recepton staff about our dissapointment. The receptionist laughed loud in my face, swiped the credit card and said 'thank you very much'.
I would never come back here.
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- Also Known As:
- Puri Santrian Sanur, Bali
- Puri Santrian Hotel Sanur
- Puri Santrian Bali