My husband and I stayed here for 6 nights in a Club room.
We were given a welcome drink and cool towel while we were checked in.
It is a large resort so we were surprised not to have a map of the resort or any directions of where things were when we arrived. We were presented with a “passport” with our vouchers for breakfast and afternoon tea, and some discounts for attractions.
The Club rooms are set out around the pool reserved for guests staying in the Club rooms. Although these are advertised as Adults only there were children at the pool at various times, and staying in the rooms. We were glad to be staying on the top floor as the rooms on the ground floor did not seem very private and they would not have got the nice breeze we did from our balcony.
The room was nice but lacked that something special, more Colonial than Balinese in feel. There was an entry area with room for plenty of luggage and the sink and vanity were outside the bathroom (shower, separate bath and toilet) which was actually really handy. In a separate room are the king bed with mossie net, big tv, sofa and ottoman, and the balcony opened off that. The balcony (overlooking the tops of the frangipani trees) was great for evening drinks and for reading during the daily down-pours!
We expected a nightly turn-down service but this only happened twice in a 6 night stay. The room service daily was very good though, and always done by the time we got back from breakfast. Water pressure in the shower was terrible (maybe because we were on the top floor?). I didn’t like the soap or combined shampoo/conditioner that was provided, so used the ones I’d brought from home.
The other two pools are close to the beach front and we did swim in both at different times (both very nice). We were a bit disappointed with the Club pool initially as it seemed small and austere, but it quickly grew on us as a peaceful haven to relax after the hustle and bustle out on the streets (apart from the times there were children present).
The resort fronts the beach and the beach path that follows the coast. There were plenty of sun loungers and big day beds along the beach front that seemed to be well occupied daily. The beach was very well kept, and there were plenty of people swimming in the ocean. We walked almost the entire beach path and we thought the Puri Santrian had the nicest beach frontage.
We tried the happy hour at the beach bar one afternoon and were keen to settle in for a while as we managed to nab a free day bed, but the cocktails we ordered were horrible! My husband didn’t even finish his which is a first, it was that bad. Please give the staff some more training!
Breakfasts were fine, we were given the option of eating upstairs or downstairs and we went upstairs everyday. Not sure if there is any difference in the buffet? The selection was not huge, but everything was very nice and the lady at the egg station also cooked the best banana pancakes to order.
Due to the other things we were doing during the day, we only managed the afternoon tea twice. It was a tasty little selection (small sandwich and small cake each) served down on the beach front. Tea or coffee is included, which I don’t drink, but the staff gave me iced tea which was lovely.
Overall we had an enjoyable stay, but the resort lacked some sort of charm and maybe it was just a bit too big for our liking. If you don’t mind that big resort feeling, it is in an excellent location with plenty of shops and restaurants right on the door-step and the beach path out the front.
In paying for the extra privilege of the Club rooms it was dissapointing to find that children were allowed in the area, and there seemed to be no service for food/drinks around the club pool. The resort needs to address these issues.
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- Also Known As:
- Puri Santrian Sanur, Bali
- Puri Santrian Hotel Sanur
- Puri Santrian Bali