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“great place to stay, poor breakfast” 4 of 5 stars
Review of Astana Pengembak Suite Apartment & Villa

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Astana Pengembak Suite Apartment & Villa
4.0 of 5 Small Hotel   |   Jl. Pengembak No. 28 Sanur, Sanur, Denpasar, Bali 80238, Indonesia   |  
Hotel amenities
Ranked #26 of 94 Sanur B&B and Inns
Palembang, Indonesia
Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
2 helpful votes 2 helpful votes
“great place to stay, poor breakfast”
4 of 5 stars Reviewed September 23, 2013

stayed here for 4 nights with my 2 year-old, husband, and my parents. we had the connecting rooms which is excellent. staff are friendly and fast.
i love the kitchenette which is equipped with a microwave, stove, and cooking utilities, including knife and cutting board. those with babies and toddlers woyld appreciate this as we do.

the only disappointing thing is the breakfast variety which is the same day after day; fried rice/noodle, toast, omelette/scramble/boiled eggs, a few types of danish and fruits. the restaurant menu is also limited, and not so much child-friendly menu. but there are many restaurants that do deliveries, so that doesn't bother us much. but varieties of breakfast woyld certainly make me want to visit this hotel again

Room Tip: as others stated, 2nd floor rooms are recommended to those who'd prefer quiet environment as the...
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  • Stayed September 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstanaGroup, Manager at Astana Pengembak Suite Apartment & Villa, responded to this review, September 30, 2013
Dear Alcyone a

Thank you very much for sharing your experience at Astana Pengembak and I think that your information our room facilities will be very helpful to our future guests, we appreciate your effort. I am sorry you have not enjoyed our breakfast, we are making much efforts to improve our breakfast quality. We have shortly added sausages, more veggies, more cheese types, more pastries, more fresh fruits season, more juice. Feel free to recommend any further suggestion, that would be very much appreciated.

Thank you very much for such a good feedback, feel free to come back anytime you're in Bali.
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93 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (21)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Russian first
  • Any
English first
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed September 7, 2013

We stayed for 5 days at the Astana and have enjoyed the apartment very much. The staff has been most helpful with a number of issues we needed help to resolve. Apartment was clean and the swimming pool is one of a few you can swim laps. if there is any criticism it is that that is a bit too far from Sanur centre and the restaurant could possibly have a greater choice.
We can recommend the Sanur apartment to anyone looking for a quite and relaxed stay.

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstanaGroup, Manager at Astana Pengembak Suite Apartment & Villa, responded to this review, September 18, 2013
Dear HeiriA,

Thank you so much for posting a wonderful review about your stay at Astana Pengembak. We are glad to know that you had a great time here and "enjoyed" 5 nights visit in Bali. I am happy that your experience at Astana Pengembak ticked all boxes and you loved our Apartment style. I think that your story will be very helpful to our future guests. Feel free to come back anytime you're in Bali.

Regards

Rudi Rizwana
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Batam, Indonesia
Top Contributor
194 reviews 194 reviews
56 hotel reviews
Reviews in 70 cities Reviews in 70 cities
120 helpful votes 120 helpful votes
4 of 5 stars Reviewed September 4, 2013

Yes the room and bathroom are big well furnished and relative new. The kitchenette is small and sparse equipped while the cleaners don’t have good instructions to do the dishes or not. The long pool is nice for swimming however it is difficult to find the right time for this since it is too small to hold at the same time other in the water playing persons. Since the rooms are only a few meters opposite each other with this long small pool in between there can be a noise problem when guest are not leaving the pool according to the house rules. This needs more enforcement. Further is it better to have rooms on the 2nd floor to avoid intruding glares. Their free bikes are a nice gesture to visit the nearby beach and restaurants; they provide as well a free shuttle for a visit to the center of town.

Room Tip: For more privacy take a room on the second floor
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstanaGroup, Manager at Astana Pengembak Suite Apartment & Villa, responded to this review, September 18, 2013
Dear Guest

Thank you very much for sharing your feedback. We are very glad that you had such a great stay in our Apartment. and I thank your for your candid suggestions about our 2nd floor room Thanks a lot for sharing your story, we are always eager to get more guests' review to improve our standards

Feel free to come back anytime you're in Bali, you are most welcome!

Regards

Rudi Rizwana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bali, Indonesia
Senior Reviewer
10 reviews 10 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed September 2, 2013

Stay there in August just for a weekend getaway. It was amazing indeed! the physical room conditions was perfect and very pleasant with their whited color concept. The room I stayed in was in 2507 with direct walk path to their private pool. The view was amazing and I enjoyed the stay there. The only weakness is that they do not have GSM repeater in the building, so your handphone will be totally disconnected to the local network be it with XL or Telkomsel (Local GSM provider). We can only connected via Wifi for communication, but no GSM call is possible. That is the only point for improvement.

I would definitely recommend this place to all my friends and colleague, who doesn't bother with GSM connectivity in the room during their stay.

Room Tip: When order some drink from their little cafe, bare in mind that they will not provide glasses. It...
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  • Stayed August 2013, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstanaGroup, Manager at Astana Pengembak Suite Apartment & Villa, responded to this review, September 5, 2013
Dear Pak Eko

Thank you very much for sharing your experience at Astana Pengembak, We appreciate your stunning feedback for posting such a great review and we are very glad that you had such a good time, Most appreciate for your advice on the GSM repeater and we will work on it to make an improvement for the GSM thing, feel free to join us anytime you're in Bali.

Best Regards

Rudi Rizwana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Contributor
14 reviews 14 reviews
11 hotel reviews
Reviews in 6 cities Reviews in 6 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed August 14, 2013

My daughter and I visited this property for 5 days. We had my two grandchildren with us. The staff were excellent. They were friendly and helpful, with good English. Nice and close to everything, with just a walk to a couple of lovely Warungs and the beautiful Gardenia Guest House and Cafe. Also easy to walk to the beach. The pool was well kept. The rooms were spacious with connecting door and we were very impressed that noise from either room did not carry. The wardrobe, vanity basin and bathroom set up was excellent. The kitchenette a great idea. The breakfast was disappointing, we only ate there twice but it was easy to get into Sanur and access many nice restaurants and cafes. I would certainly visit this property again.

  • Stayed July 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstanaGroup, Manager at Astana Pengembak Suite Apartment & Villa, responded to this review, August 19, 2013
Dear Lesley,

Thank you very much for your feedback and we are happy to know that you enjoyed the time in our hotel and for sharing your stay experience with us, We appreciate receiving the feedback and it is always shared with our team for improve the breakfast quality and better service. I hope we’ll have the opportunity to welcome you back in the near future.

Regards

Rudi Rizwana
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Reviewer
4 reviews 4 reviews
4 of 5 stars Reviewed August 13, 2013

Fine stay at astana apartment. Rooms are excellent with good beds and a fantastic shower. Too bad some guests still smoking in the room. The breakfast is neat and clean. Perhaps the drive door of a slightly better quality can be. They close not quite right anymore.





Vertaling:







Vertaling:

  • Stayed August 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstanaGroup, Manager at Astana Pengembak Suite Apartment & Villa, responded to this review, August 19, 2013
Dear Binkie15,

Thank you very much for taking your time and sharing such a positive review about your recent stay at Astana Pengembak. I will share the comment with our staff, and improve to be more strict on info to client that no smoking at room and also to upgrade the drive door should work properly.

It has been a great honor to have you with us! We truly hope to have the opportunity to welcome you back to our hotel again.

Kind Regards

Rudi Rizwana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Senior Contributor
43 reviews 43 reviews
33 hotel reviews
Reviews in 24 cities Reviews in 24 cities
36 helpful votes 36 helpful votes
4 of 5 stars Reviewed July 29, 2013

I booked (online) a room at Astana Pengembak at the last moment as we had to change our plans. During the booking process I forgot to mention that we require a twin bed room but it was not a problem at all.

It was not a room but an apartment with a small kitchenette (well equipped with fridge, plates, bowls spoons etc.). Room was very clean. The room/apartment was well designed and well maintained. Bathroom was spacious and very clean and everything was functioning perfectly. The room also had a small patio at the door to the pool. We felt very comfortable in the room and had a very good sleep.

We didn't have time to use the pool but it is definitely a very nice pool.

They also had a well organised breakfast serving system. You can select what you want out of a list with different breakfast menus. It is quick and easy.

Unfortunately we were unable to stay long enough to enjoy this comfortable and quite hotel.

One negative thing we noticed was that the shampoo in the bathroom had a funny smell and it looks like it has not been changed for a quite a while (or may be some other reason). Also the Wi-Fi (free) reception in our room was poor.

  • Stayed July 2013, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AstanaGroup, Manager at Astana Pengembak Suite Apartment & Villa, responded to this review, August 2, 2013
Dear AusiTraveller

Thank you for taking the time to write a review and adding the picture of your room!
and it was great to hear you have been properly handled by our reservation and reception regards a twin bed room, Our concept is indeed apartment We definitely feel that our designed, value, and comfort are hard to beat.

We appreciate your comments regards the shampoo not find well for your smell and for sure we will be more to improve quality of shampoo and also well noted for the Wi-Fi should be more upgrade.

So thank you for the insightful review for would-be travelers! We've really worked to create an inviting apartment with personalized touches here and there. I am happy that this was a great trip for you all and that you really enjoyed our apartment! Come see us again to enjoying our pool...

Regards

Rudi Rizwana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Astana Pengembak Suite Apartment & Villa

Address: Jl. Pengembak No. 28 Sanur, Sanur, Denpasar, Bali 80238, Indonesia
Location: Indonesia > Bali > Denpasar > Sanur
Amenities:
Spa Airport Transportation
Hotel Style:
Ranked #26 of 94 B&Bs / Inns in Sanur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Astana Pengembak Suite Apartment & Villa 4*
Number of rooms: 38
Reservation Options:
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Also Known As:
Astana Pengembak Suite Apartment & Villa Sanur, Bali

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