While looking for a small snack, we came across this sports joint. The first thing I noticed was a plaque stating that this was a four-star "TripAdvisor Winner 2013" restaurant. This should be good, we thought. We thought wrong.
The place was a mess. Tables were uncleaned, with leftover food and drinks everywhere. We had our two iced cappuccinos and a chocolate pancake with ice cream with a leftover curry watching us from the table next to us. The staff was the classroom example of Indonesian management: five staff members were just hanging around, looking at all the dirty tables doing... well, absolutely nothing.
The iced cappuccino and the pancakes were mediocre at best. Nothing compared to for example a place like J.Co or MacDonalds.
How this restaurant became "TripAdvisor winner 2013" beats me...
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
October 3, 2013
Dear Valued Guest,
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We will certainly look into this messy matter. Thank you for writing in and sharing your thoughts. Guest comments are the best way to evaluate necessary steps to correct our business. Hoping, anyway, to seeing you back sometime.
Warmest regards from Rama Restaurants Bali. All about Food, Fun and Service.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.