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“Decent hotel in nice Sanur area in Bali” 3 of 5 stars
Review of Mercure Resort Sanur

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Mercure Resort Sanur
4.0 of 5 Hotel   |   Jalan Mertasari | P.O. Box 3476, Sanur, Denpasar, Bali 80034, Indonesia   |  
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Ranked #27 of 67 Hotels in Sanur
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1,277 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Trowbridge, United Kingdom
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed November 20, 2013

My husband and I stayed in this hotel for 2 nights on a very short trip to Bali from Singapore. We both agree that this was the most relaxing and enjoyable couple of days that we have ever had on holiday. The resort is a little bubble with incredibly friendly, helpful staff and wonderful, affordable food and drink.
The rooms were not 100% up to scratch, but the bed was comfy, and the room service excellent. And to be honest, in a place like this, you're mad if you want to be spending lots of time in your room - get to the beach and enjoy the gorgeous weather!
My only criticism, is that when we checked in, we were asked to pay $100 on a card to cover any bills that we incurred whilst there. When checking out, we expected our bill to be taken off that amount amount and any difference paid by us, or refunded. However, we were then told that we had to pay for the bill in full, and instead the $100 would be refunded to us in due course. Not very professional at all. At this point, the language barrier seemed to become a problem, and our taxi arrived to take us to the airport so we could not pursue or argue the point.
Despite that hiccup, we both can't wait to go back and spend a lot longer there.

  • Stayed November 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review, November 24, 2013
Dear MrsMilne,

Thank you for taking the time to write your review. In regards to the incidental credit card charge requested upon check in, this is an Accor standard and i apologize that it may have been not translated to you correctly.

We look forward to welcoming you back.


General Manager
Mercure Resort Sanur
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mandurah
Senior Contributor
25 reviews 25 reviews
19 hotel reviews
Reviews in 12 cities Reviews in 12 cities
45 helpful votes 45 helpful votes
4 of 5 stars Reviewed November 11, 2013

I found this hotel to be a wonderful break for 5 nights. I couldn't ask for for a nicer hotel for what I paid. Check in was quick, room service was efficient & good to eat. Service overall was lovely & friendly (although some of the older staff weren't as friendly) but I can't find anything negative to write that justifies what I've read previously. I will definitely be back, I prefer this to the Tamukami & Bali Hyatt where I have also stayed, which were far pricier. Pools got very warm in the heat of they day but that's common. Their Hotel drivers are way over priced but you just need to head down the street for a taxi.
Well done Mercure, no complaints. We thoroughly enjoyed our time here. Keep up the good work.

Stayed November 2013, traveled as a couple
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, General Manager at Mercure Resort Sanur, responded to this review, November 12, 2013
Dear Mr. Jackson9,

Thank you for taking the time to write this review.

We look forward to welcoming you back.


General manager
Mercure Resort Sanur
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Resort Sanur

Address: Jalan Mertasari | P.O. Box 3476, Sanur, Denpasar, Bali 80034, Indonesia
Phone Number:
Location: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 Spa Hotel in Sanur
#12 On the Beach Hotel in Sanur
#14 Luxury Hotel in Sanur
#17 Romantic Hotel in Sanur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Resort Sanur 4*
Number of rooms: 189
Official Description (provided by the hotel):
Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more   less 
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Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali

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