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“Great stay yet again” 5 of 5 stars
Review of Mercure Resort Sanur

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Mercure Resort Sanur
4.0 of 5 Hotel   |   Jalan Mertasari | P.O. Box 3476, Sanur, Denpasar, Bali 80034, Indonesia   |  
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Ranked #26 of 63 hotels in Sanur
Adelaide, Australia
Top Contributor
52 reviews 52 reviews
16 hotel reviews
Reviews in 25 cities Reviews in 25 cities
48 helpful votes 48 helpful votes
“Great stay yet again”
5 of 5 stars Reviewed December 29, 2012

This is our 3rd time in this hotel and it never disappoints us. The staff are friendly, the room is clean and quite spacious and I am writing this using free wi fi.
The hotel is located in a quiet part of Sanur. The beach is really clean and although the hotel is fully booked it doesn't feel over crowded, there is no problem getting a sunbed nr the pool or on the beach. I would highly recommend this hotel and do not understand how it is so far in the ratings on tripadvisor.

Room Tip: 222 and 220 r good rooms
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  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, January 11, 2013
Dear Jackie2102,

Warm Greetings from Mercure Resort Sanur

We very much appreciate for taking your time to share about your recent stay with us. We are truly delighted to read that your stay was flawless.

We are waiting to welcoming you again, and we hope that your next stay will be event more pleasant.

Best Regards,
Mercure Resort Sanur Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,123 people have reviewed this hotel

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
Date | Rating
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  • Danish first
  • Dutch first
  • English first
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English first
MALAYSIA
1 review
2 of 5 stars Reviewed December 28, 2012 via mobile

i am current sitting at the lobby since 11 am waiting for my room. Booked through accorhotel.com and requested for early check-in vut was informed that the room wad not ready. waited and waited but now it is 3 pm and the room is still not ready. the manager mr. triana is doing nothing despite i asked to meet him several times. probably will be ny last stay at this hotel.

  • Stayed December 2012
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, January 11, 2013
Dear Bajuaku,

Warm Greetings from Mercure Resort Sanur

Thank you for taking your time to share about your recent stay with us. We apologize to read that some of your experiences, especially related to our staff service, did not meet your expectations.

This concern have been taken place to our attention, and rest assure we will review it with our team for further improvement.

We sincerely hope to have the opportunity to serve you better in the near future

Best Regards,
Mercure Resort Sanur Team
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Suzhou
Contributor
12 reviews 12 reviews
12 hotel reviews
Reviews in 9 cities Reviews in 9 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed December 27, 2012

Nice atmosphere, lovely grounds and facilities. Shops, restaurants etc close by. The only things we could fault were 1. checkin was a bit slow and having to complete some details that were already on computer record (or should have been from membership details done at booking time) 2. powerpoint in room low dowm on floor under desk rather on wall.

  • Stayed December 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, January 9, 2013
Dear Apec,

Warm Greetings from Mercure Resort Sanur

We very much appreciate for taking your time to share about your recent stay with us. It is always a pleasure to receive a positive feedback.

We will share your comment related to the check-in process, as well as the internet connection with our team, for further review and follow up.

Thank you again, and we hope your next visit will be even more pleasant.

Best Regards,
Mercure Resort Sanur Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Top Contributor
68 reviews 68 reviews
34 hotel reviews
Reviews in 28 cities Reviews in 28 cities
34 helpful votes 34 helpful votes
4 of 5 stars Reviewed December 23, 2012

A perfect place to stay relax with family, with beautiful beach of Sanur. Cottages in the green park with tropical flowers. A swimming pool facing the white-sand beaches, and wide ground under the the group of trees, where childrens can play, and outdoor chairs for relaxation, seeing the see. Some traditional boats guest can ride around the beaches.

Room Tip: Closer to the beach is better
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  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, January 9, 2013
Dear Mr. Risfan M,

Greetings from Sanur!

We very much appreciate your review about your recent stay at our resort. It is very delightful to hear that your stay was memorable.

Thank you again, and we hope your next visit will be even more pleasant.

Best Regards,
Mercure Resort Sanur Team
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Darwin, Australia
1 review
4 of 5 stars Reviewed December 22, 2012

Stayed in the family rooms at the Mercure Sanur. First trip to Bali! Awesome family holiday. Took my 5 children. Everything was superb. Very happy with rooms, service, facilities the whole stay was great. 12 days of relaxing bliss.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, January 9, 2013
Dear Mumma2many,

Warm Greetings from Mercure Resort Sanur

We very much appreciate your review about your first stay in Bali at our resort. It is always a pleasure to receive a positive feedback.

We are looking forward to welcome you again, and we hope your next visit will be even more pleasant.

Best Regards,
Mercure Resort Sanur Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Senior Contributor
27 reviews 27 reviews
26 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
4 of 5 stars Reviewed December 20, 2012

After trying out Kuta's Mercure I decided that Sanur would be a lot more efficient for getting to Denpasar city. Not only was the drive a lot smoother, the hotel was significantly better as well. The walk to my room through the gardens was soothing. The room itself was pleasant, comfortable and clean. Unfortunately the internet sucked, but I never expect good internet in a beach resort. Breakfast was in an airy restaurant beside the pool and had a fine selection of food.

Sanur beach was a lot more bustling than the last time I was there. Many merchants and activity shops line the beachfront now. Unfortunately the waves in Sanur are still too weak to have any fun with so I didn't bother to swim.

All in all, Mercure Sanur is a very nice hotel in a great location assuming you are looking to avoid the hustle and bustle of places like Kuta. 4 stars.

  • Stayed September 2012, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, January 9, 2013
Dear Illuminatus14,

Warm Greetings from Mercure Resort Sanur

We very much appreciate for taking your time to share about your recent stay with us. It is very rewarding to hear that you were satisfied.

We will share your comment related to the internet connection with our team, for further review and necessary action.

Thank you again, and we are looking forward to welcome you again in the near future.

Best Regards,
Mercure Resort Sanur Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Western Australia
Contributor
19 reviews 19 reviews
16 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
3 of 5 stars Reviewed December 17, 2012

The staff were friendly, hotel is nice and clean. The only problem I had was the airconditioning was not the best, but I am sure if you asked staff they would change the room for you.
Pool was really nice and the hotel is in the BEST location. On the beach!

  • Stayed May 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, January 9, 2013
Dear OzzyExplorer,

Warm Greetings from Mercure Resort Sanur

We very much appreciate for taking your time to share about your recent stay with us. It is always a pleasure to receive a positive feedback.

We will share your comment related to the AC condition with our team, for further review and necessary action.

Thank you again, and we hope your next visit will be even more pleasant.

Best Regards,
Mercure Resort Sanur Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mercure Resort Sanur

Address: Jalan Mertasari | P.O. Box 3476, Sanur, Denpasar, Bali 80034, Indonesia
Phone Number:
Location: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Sanur
#11 Spa Hotel in Sanur
#12 Luxury Hotel in Sanur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Resort Sanur 4*
Official Description (provided by the hotel):
Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more   less 
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Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali

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