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“our paradise!” 4 of 5 stars
Review of Mercure Resort Sanur

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Mercure Resort Sanur
4.0 of 5 Hotel   |   Jalan Mertasari | P.O. Box 3476, Sanur, Denpasar, Bali 80034, Indonesia   |  
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Explore Bali Lombok
Ranked #26 of 63 hotels in Sanur
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“our paradise!”
4 of 5 stars Reviewed November 14, 2012

3rd visit to this hotel over 14 years (first on our honeymoon) and still as beautiful. Rooms are in Balinese style huts spread throughout beautiful gardens-pleasent change from large single building hotels. Rooms simple but clean. Never a problem finding a sun lounger at one of the 2 pools or on the beach. Staff very friendly and helpful. The onely thing I would say is missing is a bar on or near the beech for the evening-once the pool bars are closed the one under the lobby just doesn't quite do it. However, there are plenty of nice restaurants and bars nearby in the village. Certainly intend to be back a 5th time.

  • Stayed November 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, January 9, 2013
Dear Bocarroll,

Warm Greetings from Mercure Resort Sanur

We very much appreciate your feedback following to your third stay at our resort. It is very rewarding to hear that you are willing to stay with us for years.

We are waiting to welcome you again and we hope that your next stay will be event more pleasant.

Best Regards,
Mercure Resort Sanur Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    3.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (122)
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Barcelona, Spain
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 19 cities Reviews in 19 cities
26 helpful votes 26 helpful votes
3 of 5 stars Reviewed November 13, 2012

Good Hotel overall. Beach Front, quiet and with Balinese style. Very close to Jalan Tamplingan street where you can find restaurants, shops and others. Rooms are big and clean. Mid Range hotel I will say.

Room Tip: If you want to have breakfast there are options close by very cheap, fresh and healthy. I will recom...
See more room tips
  • Stayed November 2012, traveled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, January 8, 2013
Dear GarricsBarcelona,

Warm Greetings from Mercure Resort Sanur

We very much appreciate your feedback following to your recent stay at our resort. It is very delightful to hear that you were satisfied.

We are waiting to welcome you again on your next visit.

Best Regards,
Mercure Resort Sanur Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
11 helpful votes 11 helpful votes
4 of 5 stars Reviewed November 9, 2012

We stayed in the Deluxe Suites for 6 nights in October. The rooms are spacious and clean, however the bathrooms are slightly musty. This is to be expected in almost all oceanfront resorts. The beach is quiet and the hotel grounds are impeccable. The landscaping is beautiful. One of the highlights for us was the food at the restaurant. Excellent breakfast buffets and wonderful lunch a la carte menu. You can get a breakfast coupon from reception each morning to save on the cost of breakfast. The free shuttle bus will take you to hardys supermarket in Sanur every half hour. The pools are also lovely and refreshing. The Mercure offers good value for the money.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, December 24, 2012
Dear Laura W,

Greetings from Sanur!

We very much appreciate your willing to share about your recent stay with us. It is always a pleasure to hear that you were satisfied.

Your feedback concerning the bathroom condition has been brought to our attention. Rest assure we will review and take the necessary actions for our future improvement.

We hope that your next stay will be more pleasant than the previous one.

Best Regards,
Mercure Resort Sanur Team
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Melb
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed November 8, 2012

Pleasant Room & perfect for 1 night after late night arrival. Hotel organised airport pick up at small expense beautiful view for breakfast and right on the beach, close to many others & small local shops on the beach

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, December 24, 2012
Dear Skull_Murphy,

Warm Greetings from Mercure Resort Sanur

Thank you for taking your time to share about your recent stay in our resort. We are delighted to hear that your stay was memorable.

We hope that you will come back and have an even more pleasant stay in the near future.

Best Regards,
Mercure Resort Sanur Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denmark
Senior Contributor
34 reviews 34 reviews
18 hotel reviews
Reviews in 10 cities Reviews in 10 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed November 8, 2012

Now we have been back to Mercure Resort Sanur, for our 17th stay!
It is still a wonderful place to stay at your holiday!!
This year, everything was just a little bit better!! The garden was SO nice and clean. The beach was total cleaned up and very nice. Calm water.
Rooms are clean and spacious. Nothing to complain.
Breakfast it just yummi!! Everything you need, and a lot of smiling faces.
We will be back for sure next year!! :)

Room Tip: All rooms are ok, nice garden all over.
See more room tips
  • Stayed October 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, December 24, 2012
Dear Mrs. Kiki,

Thank you for sparing your time to share about your 17th stay with us. It is very rewarding to know that you were satisfied and have been with us for years.

We are impatiently waiting to welcoming you on your 18th stay next year.

Best Regards,
Mercure Resort Sanur Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra, Australia
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed November 6, 2012

The hotel is in an excellent location by the Sanur Beach with two lovely swimming pools and a beautiful garden. It has friendly and attentive staff.

We stayed at this hotel twice. The first time we were in the very nice refurbished rooms. This time we stayed in the old part which was much inferior in quality with noisy air conditioning and noise from an adjoining room.

If you do not have breakfast included the price at the hotel is very high by Bali standards. It is much better to take advantage of the nearby cafes for cheap breakfasts of high quality.

  • Stayed October 2012, traveled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, December 24, 2012
Dear Scottbill9,

Warm Greetings from Mercure Resort Sanur

Thank you for sharing your second stay with us. It is such a pleasure to know that you are willing to return to our resort.

We are waiting to welcoming you again for your third stay very soon.

Best Regards,
Mercure Resort Sanur Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Mercure Resort Sanur

Address: Jalan Mertasari | P.O. Box 3476, Sanur, Denpasar, Bali 80034, Indonesia
Phone Number:
Location: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 On the Beach Hotel in Sanur
#11 Spa Hotel in Sanur
#12 Luxury Hotel in Sanur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Resort Sanur 4*
Official Description (provided by the hotel):
Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more   less 
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Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali

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