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“Mercure peace and quiet” 4 of 5 stars
Review of Mercure Resort Sanur

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Mercure Resort Sanur
4.0 of 5 Hotel   |   Jalan Mertasari | P.O. Box 3476, Sanur, Denpasar, Bali 80034, Indonesia   |  
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Hotel amenities
Ranked #27 of 67 Hotels in Sanur
Sydney
Contributor
18 reviews 18 reviews
4 hotel reviews
Reviews in 9 cities Reviews in 9 cities
16 helpful votes 16 helpful votes
“Mercure peace and quiet”
4 of 5 stars Reviewed October 4, 2012

I have just spent 5days staying at the Mercure resort, Sanur, Bali. I have to agree with most previous reviews. The grounds are large and well kept. The hotel welcoming and cooling on arrival. The hotel is situated at the end of Sanur known as Cemara Beach. Mercure have a dedicated beach front area which is posted as Mercure and has a security person at each end keeping an eye out for ??? Comfortable beach lounges are provided in a lovely area covered in shady trees but you can drag your lounge into the direct sun if preferred. Mind you, you need to be a bit quick before 10am if you want to grab one but they usually become vacant again around lunch or early afternoon. The rooms are clean and the bedroom is quite spacious although not a lot of cupboard or drawers to unpack clothes. Air conditioning works fantastic. Bathrooms are not so big and could do with a bit of work as the wood work showing signs of rot due to water in such a small space. Towels well used and a bit thin but changed daily. Did n't take the breakfast option as it is a bit expensive but numerous little warungs or restaurants all serving a nice breakfast at very very reasonable prices along beach or outside hotel. Two pools but the large one seems to have filtration problems and the water a bit murky and the second nearer the restaurant clean and cooling but over clorinated so the eyes take a bit of a stinging. Larger pool has baby section and there are always lots and lots of sun lounges to sit by pool. Mercure provide an excellent free shuttle bus starting at 9am and travelling every hour to Hardy's store in central Sanur. Service also has a free return trip on the half hour. Well used and well apreciated by all guests. Service stops for a break around 11am and commences again at 3pm up to around 5pm. Hardys has a supermarket to pick up drinks food or anything generally found a your home supermarket. Also has clothing and crafts and souvenirs, CDs DVD,s and most of what is found in markets or stalls at set price and very reasonable, probably cheaper than outside most often. Overall staff very friendly and I would probably stay again as this section of Sanur is very pleasant with access to everything you could possibly need.Hotel provides cable Tv but not a lot of English channels available except Fashion channel!!!! National Geo,(Excellent) and a movie channel couple of others but hard to get news that you may be interested in. Recommend to someone looking for peace and tranquillity. Small Kids seem to be happy enough here. Had my teenage son and big beach chess set kept him partially occupied although a billiard table can be found in an underground front area near the lobby toilets.

Room Tip: We were upgraded apparently to delux but some rooms are having roof renovations so closed and some v...
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  • Stayed September 2012, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, November 8, 2012
Dear Katmc60,

Warm Greetings from Mercure Resort Sanur

Thank you for taking your time to write your review about our resort. We are delighted to read that your stay was memorable.

We are waiting to welcome you again for another stay, and we hope that your next stay will be even more pleasant.

Best Regards,
Mercure Resort Sanur Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,277 reviews from our community

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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (146)
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Perth, Australia
Contributor
17 reviews 17 reviews
5 hotel reviews
Reviews in 9 cities Reviews in 9 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed September 30, 2012

Hi just returned from a wonderfull holiday in bali thanks to the mercure resort sanur .
what a great place this is ,if you have not been and stayed hear before give it a try you must .
we had not stayed hear before but we was offered a great room 252 with huge balcony overlooking the pool and temple & then a short walk to beach walking through landscaped tropical gardens absolutely beautifull!!!!.this 4 **** very well priced .have stayed at other hotels over the years on sanur beach but none as good as this .i would also like to thank the staff for thear very good service we will be back .
GERRY GIMBLETT

Room Tip: best tip rooms on south side with balcony
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  • Stayed September 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, November 8, 2012
Dear Mr. GERRY GIMBLETT,

Greetings from Mercure Resort Sanur

We very much appreciate your feedback about your recent stay in Mercure Resort Sanur. It is a real pleasure to hear that you were satisfied.

We are waiting to welcome you again for another stay with us, very soon.

Best Regards,
Mercure Resort Sanur Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed September 26, 2012 via mobile

I really enjoyed my room with a balcony overlooking the pool. The staff were excellent, breakfast at the restaurant was so good and the staff were so helpful and friendly. Front desk and reception staff also excellent. I loved the hotel layout and the garden setting. I would definitely stay there again.

  • Stayed September 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, November 8, 2012
Dear Treadbear,

Warm Greetings from Mercure Resort Sanur

Thank you for sharing a positive review about your stay with us. It is very rewarding to hear that your stay was flawless and that you are willing to return for another stay with us.

We wish to welcome you again very soon for and we hope your next stay will be even more pleasant.

Best Regards,
Mercure Resort Sanur Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed September 23, 2012

If you want to go to Bali for a relaxing holiday Mercure Resort Sanur is the place to stay. The shady palms right on the beach with plenty of lounges and space for everyone were our favourite thing about the resort. Other resorts along the boardwalk seemed to have limited lounges and not much shade but Mercure has plenty of shade to relax under and the area is so quiet. The pool area is also nice and is close to the large shaded area. The gardens are also lovely and neat and well kept. The rooms are spread out over the grounds in blocks which means you are not waking up in the morning looking straight across at someone else on their balcony.

There are plenty of restaurants and cheap massage places within easy walking distance of the Resort or you can catch the free shuttle bus up to the other end of Sanur if you prefer a change. There is also easy access from the hotel to drivers and taxis if you want to go exploring further.

We stayed 4 nights and asked for a renovated room which we were told we had but were told it had been renovated 3 or 4 years ago. The fittings in the bathroom were fairly new as had a great rain shower, however the decor/furnishings could definitely do with an update as were orange and brown which is fairly typical for Bali I guess but could be better. The size of the room and the bathroom was great though with plenty of space. The layout was a bit unusual with the wardrobe area, safe and fridge in the bathroom! Our room was close to the restaurant and pool area but still quiet enough so location was good. Breakfast is good with a good variety of hot and cold foods however they need to find covers for the bread as we saw a few flies on it some mornings. Staff were very friendly and helpful throughout our stay. However the welcome/check in process was a bit slow and could be improved as we were given a voucher for a welcome drink which when we went to get it was pre poured and just tasted like cordial.

We would definitely return to Mercure Resort Sanur and recommend it as good value if you want to just have a relaxing holiday by the pool with a book to read and a nice quiet location.

Room Tip: Ask for a renovated room and not too far from the restaurant end of the Resort which is closer to th...
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  • Stayed September 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, November 8, 2012
Dear Twopages,

Warm Greetings from Mercure Resort Sanur

Thank you for taking your time to share about your experience with us. We are delighted to hear that you were satisfied and willing to return to our resort on your next stay.

We have noted your concern on the check-in speed. Rest assure we will share your comments to our team for our review and improvement.

We are waiting to welcome you again in your incoming holidays.

Best Regards,
Mercure Resort Sanur Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maroochydore, Australia
Contributor
18 reviews 18 reviews
17 hotel reviews
Reviews in 9 cities Reviews in 9 cities
18 helpful votes 18 helpful votes
4 of 5 stars Reviewed September 22, 2012

This hotel is excellent for anyone who wishes to spend time relaxing at a seaside location. The hotel has a nice outlook onto the sea and is quiet. There is a restaurant overlooking the beach which has good quality lunch and dinner. The buffet breakfast however was only average. The 2 pools were very nice however could do with a few more shade and lounge options. The Spa is exceptional with really friendly and efficient staff. I had a number of treatments and was extremely happy with the service. The discount for Accor members was also appreciated. A 75000( approx $8.00 AUD) rupee trip to the Matahari Galleria Mall was worth while with a number of quality shops alongside the Matahari department store. There was also a hypermart, cinema and duty free if required. The deluxe room I was given was not exceptional however fairly good value for the price paid. The staff however were exceptional - so friendly and helpful. Only thing I could fault was the pool towel system which needed a card for each guest to gain a towel. You had to remember to take this card to the pool and only one towel was allowed. As towels were very small and did not cover the lounge you risked being burned on the vinyl lounge when the sun was high on the area the towel did not cover.

  • Stayed September 2012, traveled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, November 8, 2012
Dear CJMc4963,

Warm Greetings from Mercure Resort Sanur

Thank you for the review that you have shared about your recent stay with us. It is very rewarding to hear that you enjoyed your stay.

We are looking forward to welcome you again in the near future.

Best Regards,
Mercure Resort Sanur Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mandurah, Australia
Senior Contributor
26 reviews 26 reviews
12 hotel reviews
Reviews in 14 cities Reviews in 14 cities
35 helpful votes 35 helpful votes
4 of 5 stars Reviewed September 21, 2012

The Mercur Sanur is situated right on Sanur Beach, the grounds are beautiful and well maintained, the area is quiet and relaxing. The resort pool was lovely with plenty of lounges, there are also plenty of lounges under the palms on the beach, a great place to relax. The buffet breakfast provides an excellent selection of foods, everything you can imagine for breakfast and more. The hotel provides a free shuttle bus hourly to Hardys department store which sells everything and now has fairly decent toilets. There are many restaurants along the road outside of the hotel as well as along the beach, most serve breakfast if you dont want to pay the $10 per person for the buffet.

The hotel consists of cottages, each with 6 rooms (three floors, two rooms per floor). Our room was on the ground floor, we had a nice private garden area, close to the pool, beach, and restaurant, the room was clean and spacious, the staff were extremely helpful.

  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MercureResortSanur, Manager at Mercure Resort Sanur, responded to this review, October 9, 2012
Dear Chriss0n,

Warm Greetings from Mercure Resort Sanur

Thank you for your review about our resort. We are delighted to hear that your stay was memorable.

We hope you will return for another stay with us, very soon.

Best Regards,
Mercure Resort Sanur Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Resort Sanur

Address: Jalan Mertasari | P.O. Box 3476, Sanur, Denpasar, Bali 80034, Indonesia
Phone Number:
Location: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#12 On the Beach Hotel in Sanur
#12 Spa Hotel in Sanur
#14 Luxury Hotel in Sanur
#18 Romantic Hotel in Sanur
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Resort Sanur 4*
Number of rooms: 189
Official Description (provided by the hotel):
Mercure Resort Sanur Bali, a resort with contemporary Balinese design featuring 189 guest rooms in 41 Balinese cottages with traditional thatched rooftops. Each guest room has it’s own private balcony overlooking the tropical garden. Only 20 minutes away from the Ngurah Rai International airport. Has a direct access to a white sand beach. A stone pathways will lead you around 5 hectares luscious tropical garden, with its fragrant trees, towering palm and coconut tress, and more than 100 species of flora.A perfect place to relax while experiencing the beauty of Bali’s unique culture. ... more   less 
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Also Known As:
Mercure Resort Sanur Hotel Sanur
Mercure Hotel Sanur
Accor Hotel Sanur
Mercure Resort Sanur Bali

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