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“Marvellous, perfect stay” 5 of 5 stars
Review of Novotel Bali Nusa Dua Hotel & Residences

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Novotel Bali Nusa Dua Hotel & Residences
5.0 of 5 Hotel   |   Jl. Pantai Mengiat, BTDC Complex | PO Box 116, Nusa Dua, Bali 80363, Indonesia   |  
Hotel amenities
Ranked #28 of 46 Hotels in Nusa Dua
Germany
Top Contributor
132 reviews 132 reviews
83 hotel reviews
120 helpful votes 120 helpful votes
“Marvellous, perfect stay”
5 of 5 stars Reviewed July 28, 2009

We rented a 2 bedroom apt. with private pool from a private owner. The use of the apartment included use of all hotel facilities.
To cut a long way short: everything in this hotel is perfect. The apartment was a dream, very tasteful decoration, lots of space for a family of four. The little private pool in the backyard was a welcome plus. But mainly we used the main pool, which is just gourgeous with all the plants/trees and the very comfortable loungers.
The kids enjoyed the kid's club, though were sometimes disappointed, as many things in the program, such as kite making and flying, playing badminton, kayaking etc. never took place. Also, the kids were allowed to play PSP too much.
The food in the restaurant/pool bar/beach bar is very good and reasonably priced for a resort-style hotel. We usually prepared our own breakfast, as there is a very good bakery on the premises with delicous French bread and croissants. Other than that, western food items are a bit difficult to come by, there is a big supermarket in Bali Collection or Hardy's supermarket about 2 km from the hotel.
The staff at this hotel is extremely friendly. I don't think we were ever passed by an employee who did not greet us with a friendly smile.
The beach club is at just 10 minutes walking distance and the shuttle runs regularly three times an hour.
Though the hotel seemed to be very well booked, it never seemed crowded, the atmosphere was quiet, even though there were many families with children.
The premises are absolutely clean and very well kept.
Most evenings we had dinner in Nusa Dua village (restaurant Tropical!), just a short taxi ride from the hotel. Ask the transport desk for a taksi (metered), don't allow them to offer you transport. The metered taxis are much cheaper than "transport". The ride to Nusa Dua village in a metered taxi costs about 12.000 Rp, transport costs 30.000. A ride to Kuta in a taxi costs about 80.000 Rp one-way, with hotel-arranged transport about 145.000 Rp one-way. Restaurant Tropical will also provide free transport.
Overall we had a very enjoyable stay and can highly recommend this hotel.

  • Stayed July 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
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WA
Senior Contributor
22 reviews 22 reviews
19 hotel reviews
26 helpful votes 26 helpful votes
4 of 5 stars Reviewed July 24, 2009

pros: stayed in this hotel for one night after staying in a nightmarish hotel in the kuta area. when we arrived, we got a welcome fruit juice drink (real juice, not juice "flavoured" drink). we were then informed that our room has been given to someone else, so we are being upgraded from a two-bedroom villa to a four-bedroom villa. score! the hotel's surrounding was just beautiful, complete with a big pool. the rooms were clean, bathrooms impeccable, LCD TVs on the living room, jacuzzi on the balcony, kitchen with all the appliances.

cons: after the porter dropped our bags, he didn't lock one of the double doors down, so someone can just push the doors (without keys) and it will open the door. when i took a shower, the drain was clogged and the water went outside of the shower cubicle and made a mess of the bathroom. i'm sure if i asked novotel to fix it, they would've, but we only stayed for a night, so i didn't bother to.

  • Stayed July 2009, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Vancouver, B.C. Canada
Senior Contributor
29 reviews 29 reviews
16 hotel reviews
23 helpful votes 23 helpful votes
5 of 5 stars Reviewed July 21, 2009

We stayed at the Novotel Nusa dua for 13 days and loved it! When we arrived we were welcomed with a lovely fruit drink and were checked into our room promptly. When we got to our georgeous 2 bedroom apt. we were very happy indeed! The only complaint about that unit was that the king bed we had asked for was 2 singles pushed together. Our room was in the 5th block facing the golf course on the top floor. Our balcony was lovely and huge and quiet. The sound of the birds in the day was very peacful and relaxing. One regret we had was asking for another room with a king bed. We moved to another unit on the bottom floor facing the pool. Again, a lovely room (not as lovely as the first) but very noisy with the pool sounds and people walking by. This room was darker that the other one ( I'm being fussy here, but I personally don't like dark rooms) Apart from that which is a little nit picky, everything was AMAZING. The staff at the hotel couldn't have been nicer. Everyone that walked by us greeted us with a lovely Balanese smile. The food at the restaurant was fantastic with theme nights and lovely staff. My girls thought Tiwi was very sweet (all of the staff too).
The pool was great and the kids spent alot of time there. The one thing that they may consider at this property is perhaps having a "teen" program as we traveled with an 11 year old that was too old for some of the kid programs.
Water arobics was fun and got the pool hopping in the morning!
Their is a small shopping /restaurant area just about a 5 minute walk from the property. Another one is at the Bali collection (which is pricier) and a bit farther on is the villiage of Nusa dua which is about 20 minute walk away. A cab ride to the last area is only about 2 US dollars. Their are plenty of wonderful restaurants outside of the property and plenty of shopping. I do agree that you don't see the real Bali until outside of the resort gates, but for some that is perfectly fine.
The beach club was a short walk away or a shuttle bus can take you there. We had lunch one day at the beach club and thought the meal was great. The kids loved the watermelon juice!
Prices at the restaurant and beach club were not bad at all. We ended up spending more time at the pool rather that the beach (kids loved to swim as much as possible).
One thing I might add to any other Canadians out there, nowhere on the island accepts CAD travellers cheques. We ended up using the bank machine and that was ok.
Also, at the airport upon arrival and departure is a tax that has to be paid in cash (US, or Rupia). The tax is 25 dollars each (including children).
Also, if you would like laundry facilities in your room, make sure to ask as some units don't have them.
Our family is wanting to go back again next year to the Novotel Nusa Dua. Would highly recommend this hotel.

  • Stayed July 2009, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Sydney
1 review
5 of 5 stars Reviewed July 14, 2009

We were extremely impressed with our 2 brm penthouse apt...it was clean, modern spacious & extremely affordable! Fully self contained, in case you are catering for little ones yet if offers all the facilities you'd expect from a world class resort such as the Novotel! The pool, kids club, resturant & bar plus a free shuttle service to the beach (which is only a minute away!) or to the shopping centre Galeria. Our experience was fantastic & we are planning our return already. We rented our 2brm penthouse from a private owner who uses the property for his own family holidays & rents it during the year. I found Alex on - www.nusaduabaliapartments.com just by surfing the net. He was professional & accommodating & helped us with contacts such as nanny & driver. We were extremely satisfied to say the least ....

  • Stayed May 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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qld
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed July 14, 2009

Stayed in a two bedroom private residence apartment which I booked on www.nusaduabaliapartments.com. The apartment had everything we needed, and the hotel pools kept the kids amused for hours. The child minding was also fun for the kids as they did lots of different activitys. The food was always nice and with theme nights you always have variety.
The children can't wait to come back again.

  • Stayed June 2009, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Gold Coast
Senior Contributor
28 reviews 28 reviews
13 hotel reviews
85 helpful votes 85 helpful votes
1 of 5 stars Reviewed July 3, 2009

Bali Novotel Nusa Dua Hotel & Residences: Arrived at the hotel with the usual security search of the vehicle at the gate. The second in as many minutes, as is normal within the Nusa Dua Compound area, as with all of the hotels, completely useless, apart from keeping several locals employed, otherwise pointless and a useless exercise. Shown to the guest relation desk to check-in, where the hotel has two separate desks to expedite the check-in. The reception desk with 3 terminals is used purely and solely for check-out. This should have given me a clue as to the use of this hotel. Holiday Resort Hotel or Transit Hotel all will become clear.

We had booked a 1 bed-roomed apartment and this is what we were given. On the top floor of block 6. At first all appeared well, apart from no king-size bed as booked and confirmed but, two singles. The view from the room’s veranda/balcony was limited, with the pool visible only as a glimpse, with the wind blowing and moving the tree branches that block the view, making any permanent scenic view impossible. Reading other postings about this hotel, we checked that the air-conditioning was working and, that the room was free of mosquitoes. Both were positive. What we did not realise until later that night is, that with the ambient noise reduction, the actual air-conditioning unit motors for the whole block, were mounted not 2’ from the headboard of the bed. Adjacent to the bedroom, which not only caused noise nuisance but will disturbed your sleep (unless one is accustomed to severe noise) it caused vibration which could be felt through the frame of the bed and the mattress. As it later transpired the deluxe rooms, which were central of the block, also used this area where their motors were mounted too. So, one could not turn off the noise and sleep. Also, as those of you that have A/C will know, when the motors click in and out, the power serge to start these residential units causes a bigger pull of electricity, causing a sudden clunk/bump, hence causing a change in noise levels. Thus if you are a light sleeper, you wake constantly, as the room temperature gauges switches the units on and off.

The beds have a mattress on the top of a completely solid wooden base. Not the type that have slats or a sprung divan base. The hotel is portrayed as being only two years old, which must have some credence but, the moss on the roof opposite was evidence of a much older building. Most roofs were free of moss but this particular one seemed much older than two years. In other parts of the hotel it could be seen that the roof overhang from the balconies were newer than the roofs themselves, a distinct colour differential. Later some of the locals informed us that previously the hotel was an academic school for tourism, and originally the now hotel was designed in blocks to be a time-share resort.

In the apartment rooms, the windows only have slatted wooden type blinds, Venetian style, which let in the light at daybreak. In the deluxe rooms they have curtains which have been adapted and can be fixed to prevent daylight/sunlight intrusion to allow you to have a full nights sleep. So the hotel is fully aware of the problem of sunlight/daylight intrusion, otherwise why would they, have adapted curtains to fix back to the frame to prevent this. But apartments have no curtains, even in the bedrooms.

The hotel and residences are formed out of 10 blocks, sitting 5 and 5 in an L shape, around the free formed swimming pools. Each block has two separate sides to it, a front and back, with most blocks having 5 floors. Each floor contains at each end of both arms of the block, a 1 bedroom apartment with sitting and dining area with adjacent kitchen and a deluxe room with extra large bathroom. It can be clearly seen that the original design was for each side of every H block, to have just two apartments on each side of the block containing two bedrooms. The entrance to each apartment has an outside door which leads to an internal lobby entrance where the internal doors now lead to the now separate deluxe and apartment rooms. Hence if you order a two bed apartment you get a key for the outside doors but, if you choose either a one bed apartment or a deluxe room, you will get keys only for the internal doors. Upon our visit the hotel were using blocks 1 through to 7, as the other 3 blocks we being used as private residences, either sold individually or as accumulated sales. It was evident by the amount of washing hanging from the balconies of these blocks that some longer term residences were indeed residing here. The residences have a separate entrance as to the hotel guests.

Turning back to the hotels many non commercial air conditioning units mounted on exterior walls, it can be seen that at the end of each floor there are 3 separate units, 5 floors equals 15 and, as each block is doubled, back to back, this makes 30 on each end of every building. But because of the facing blocks, having units mounted in a similar way, you have 60 units working in one area, the blocks cause a tunnel effect with all of the units emitting noise, causing noise well above acceptable levels of decibels which would be acceptable in any developed country. 600 room conditioning units in one area seem excessive and not cost effective, let alone an environmental nightmare both in noise pollution and energy usage. As Novotel is a French managed company, one would have thought that they may have carried their European rules to their hotels abroad, as their marketing is based towards tourists, some of which are Europeans, sadly not so in this instance.

On our second night the management agreed to move us to a deluxe room where the noise levels are much lower, as no units are mounted upon your room’s external walls. We were shown and offered other apartments but again because of the compressor noise levels in the bedrooms we refused these. As we had prepaid for our trip a change of hotel was not possible. So we downgraded to a deluxe room where the hotel gave us a breakfast as compensation for having to move downwards. We pointed out in the deluxe room, insect and spiders nest around the cornice of the room and indicated to the two flying mosquitoes. They arranged for the insets pods to be removed but the mosquitoes remained flying. We again requested the room be sprayed and to their credit attended to this immediately and killed the offending blood suckers. If you are placed at the rear of the hotel overlooking the golf course, very limited views again due to trees, but the overall aspect is much quieter. Be careful and aware of mosquitoes, as on the ground level there are several static water pools in-between the plunge pools. These provide a breeding ground for the mosquitoes, the hotel has many water pools, those containing fish are filtered and water flows, but these at the rear are static. If you are unlucky enough to have a room at the rear of blocks 2 – 4 you could be troubled with noise form the adjacent building of a new hotel/apartment complex. During our time there, the work carried on well into the darkness, where the workers worked under lights. Much cooler at night, the works did stop by 10 pm, but if it’s an afternoon nap you want, this maybe impossible in these rooms.

The hotel is not on the beach, we knew this as we are not beach people. On the first day we choose to spend it by the pool, hoping to catch up on the lost sleep of the previous night. We looked for but could not find a sun lounger that had a mattress upon it. The sun loungers are wooden based with a plastic wicker weave covering. Clearly one can feel the wooden frame cross members to support a sun lounger. Not at all comfortable, we asked for but were unsuccessful in obtaining any sun lounger mattresses. We were told that it was the hotels policy not to provide these as they would wear out too quickly in the sunlight. When we pointed out that all the other hotels in the Nusa Dua area used sun-lounger mattress’s they replied, with a shrug of the shoulders. We asked for an appointment with the manager but were informed he was away to France for a hotel conference. We were then directed to the Children’s supervisor who said she was in-change of the pool area but no mattresses were provided for the comfort of the guests to relax upon. The pool area was quite free of people, although the hotel was at 85% capacity on that day and we were told that shortly it would be 100%. We discovered that the hotel is used mainly as a transit hotel and not as advertised, a luxury holiday resort hotel.

We were to find out that very night that this is so, as at 10.40pm at night in our new quieter deluxe room, a drilling noise woke us from the room above. Upon investigating we found 5 workmen renovating the room so that it could be used for Virgin Blue crew who were arriving at the hotel after midnight. They were fixing broken bathroom accessories which needed holes drilled in the walls to fix. They also were gluing the rugs down to the floor and banging and hammering the corners down as the mats in the rooms are those that turn up at the corners. They were also fixing other parts of the room up. I can only imagine that someone previously had wrecked or trashed the room.

The next day we tried the beach to see if one could get a beach bed with mattress. There was one, hooray, on a double bed, but no sun-shade, so it was free. We moved a sun-shade from a single bed but were informed, this was irregular. I explained to the beach club manager that I needed shade and he allowed me, on this occasion he said, to keep the sun shade. I asked why all the other hotels have mattresses on their sun-loungers and Novotel had not. A shrug of the shoulders seems a common touch when asked this type of questions at this hotel. Our previous experience of last year in Nusa Dua at the Laguna Beach Hotel and Resort (read my report there and see what I mean) was one of the complete opposite to that which we were now experiencing at Novotel Resort. As said, this is a transit hotel and not a resort one. We even had to demand they fetch towels from the hotel for us to use as the beach attendants said, “But we have ordered them and as yet they have not arrived”.

Lunch at the Novotel Beach Club was another experience, we were handed the menu, a direct copy of the one available at the restaurant back at the hotel. The same menu. So we placed the order and greeted with “are, we don’t serve that here, we only do these items” Why have a menu that you only serve a third of the items of. Why not a separate beach menu, too simple I suppose. When ordered we were told, that will take 45 minutes as we have guests orders in front of you. They beat the time given by 5 minutes, only a 40 minute wait for the sandwich, which when it arrived had mayonnaise included and specifically due to an allergy, we had made a request without mayonnaise as we always do anywhere. Which was written down and confirmed, so a further 15 minutes passed before the sandwich returned, this time just chicken, no salad, but mayonnaise in a pot on the side of the french-fries container. Greasy and cooked in burnt fat/oil, tasted absolutely horrid. We never returned to the beach again, what an experience.

The next night we were awoken by someone ringing the door bell at 5am, upon checking they wanted to clean our room, at 5am! Apparently we were not supposed to be there, they wanted it for an arriving guest. The next night and day were uneventful as we left the hotel for a trip with our driver and guide, which we met and used on our last visit to Bali. Komang Wira, [--] a more helpful, kind and considerate individual you could not meet. He never tries to exploit you with the day rate price or even an airport pick-up. His vehicle is a new APV and his driving is extremely courteous to others. I can highly recommend this individual, if you are visiting anywhere near of Nusa Dua or Kuta. Educated and speaks very good English, for $25US or $30 a day including petrol he will drive you and look after you, personal care at its best.

Back at the hotel the next day and the weekend upon us, the hotel pool suddenly becomes overwhelmed with children and maids looking after them. Quiet and tranquil it is not, screaming and loud music being pumped out by the supposedly water aerobics, (not) made you want to move to a quite area of the hotel grounds. Sadly the only area the hotel has for its guest is around the two pools, connected together by a water wall connection. We did find one mattress, one of only 4 available, in a cabaña, they have two, one at the higher pool and one at the lower. The pool area had much dirt and tree debris lying around on the ground, along with much bird droppings, due to the overhanging and overbearing trees that cover the whole of the pools sun-lounger areas. When asked when they clean this area we were told, it has not been washed down for months and was last swept two weeks ago. I said, why is this not cleaned nightly, they said, we only clean the leaves from the pool and have to lifeguard the children in the water, so we have no time to clean. The whole pool area looked grubby and if you walked around bear foot or in socks, your bottoms soon became very black with dirt. The pool water itself was cloudy and not crystal clear. The filtration system used and is clearly visible is the domestic sand filter type, the size would normally filter up to 90,000 litres they have two in use. Considering that the pools contains 1,000,000 litres no wonder the filters cannot cope. Chlorine levels appeared high, very strong chlorine smell; I suppose they needed to be.

We have another incident of the cleaners trying to gain access to our room, this time at 10.50pm at night, again they said, we are here to clean the room for air-crew. The following evening we were given the most delicious in-room hors-d'oeuvres that I have ever been able to eat/see or witness. By way of an apology for the intrusion or attempted entry to our room the previous evening. I can also confirm that the food in the main restaurant here was on the several occasions we used it, both for breakfast, lunch and dinner not only fairly priced but of good quality. We never had one complaint nor could we criticised this hotels restaurant, this is something that they do get right, well they should I suppose after all, they are French managed. They could not however provide us with any imported wine as the previous week had been visited by the government’s customs and all foreign imported wines and spirits were confiscated. So, maybe it’s difficult for them to trade in a manner which free trade would allow. This I can sympathise with.

I must emphasise that the Balinese staff at this hotel were overwhelming kind in trying to help where they could, but lacked the management support needed to obtain outstanding results in a very competitive and demanding industry, where standards count for everything in the guests eyes. Most guests I spoke to, only stayed at this hotel for a couple of days and many were from Asian countries. A few were from Jakarta and again were only there for a few days, but all guests spoke impeccable English and I could converse with them easily. European and Australian along with a few from the USA were here in limited numbers but, once again only for a few days. I feel this is a transit hotel and, not a resort one full of guests staying for a week or two, so the chances of being able to relax and enjoy a quite comfortable relaxing time at this Novotel in Nusa Dua are very limited indeed. Again the staff are delightful and try their best but you cannot make silk out of a sows ear. If you want a luxury hotel then choose another, if you only need a couple of short night stay, then if the price is right, maybe this will be a suitable bed for the night.

  • Stayed June 2009, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Brussels, Belgium
Top Contributor
104 reviews 104 reviews
34 hotel reviews
101 helpful votes 101 helpful votes
2 of 5 stars Reviewed July 2, 2009

We started our Bali trip by staying at the Novotel Nusa Dua for 3 nights.
Considering the lovely pictures of the cosy modern rooms, the postcard beach, and the decent location to other areas in the south of Bali, the Novotel Nusa Dua looks a very good value.
But, once you go there, you realise how badly the hotel is managed. Behind the great design of the rooms (deluxe or 1 bedroom), you can be very disappointed.

In our case, after 24h flying, we arrived exhausted. When checking-in, a smilling lady confirmed we had a nice and quiet view over the sea on the golf side.... just look at my pictures ! we were on the parking, looking over a huge construction work, with cradles, hammers, DAY & NIGHT !!!
We couldnt sleep, and we had to complain 5 times to the front desk, asking for the manager to finally find another room late in the night. We moved to a 1 bedroom room (twin beds for a couple... great), again very nice and comfy, but behind the postcard the air-con didnt work, walls was damp and dirty, and a terrible sewage smell from the bathroom.

Beside that nightmare, the food was good, little bit expensive. The huge breakfast is tasty, and we loved the lunch at the beach. Nusa Dua is a very secluded place where hotels try to rip off the guests when they want to go out. (300,000Rp for a drive to Uluwatu 30'-45' from the hotel) but we were very happy to stay away from the hotel sometimes. We should probably have stayed in Jimbaran instead. Hopefully, the beach was amazing and quiet, although once we didnt get towels, staying wet on the daybed for hours before womeone finally go and bring some clean ones (the staff simply asked to re-use other people towels!)

I understand our bad experience is not so representative of this resort, but i can honestly say the poor staff didnt help at all. Dont expect a good service from this hotel, just go and enjoy the beach, the nice design of the rooms.

  • Stayed June 2009, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
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Additional Information about Novotel Bali Nusa Dua Hotel & Residences

Address: Jl. Pantai Mengiat, BTDC Complex | PO Box 116, Nusa Dua, Bali 80363, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Family Hotel in Nusa Dua
#18 Spa Hotel in Nusa Dua
#20 On the Beach Hotel in Nusa Dua
#23 Romantic Hotel in Nusa Dua
#25 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $
Hotel Class:5 star — Novotel Bali Nusa Dua Hotel & Residences 5*
Number of rooms: 175
Official Description (provided by the hotel):
Novotel Bali Nusa Dua Hotel is located in the heart of tranquil Bali Tourism Development Complex, Nusa Dua. Close to Bali International Convention Center, Bali Nusa Dua Convention Center, and Bali Collection. Only 45 minutes away from the famous Uluwatu Temple, and 30 minutes from New Kuta Golf Bali. It features 175 beautifully appointed rooms and suites, many with garden views. The hotel offers five stars resort facilities including private beach club, pool lagoon, spa, sauna, massage, fitness center, kids club, meeting and conference rooms.Spacious rooms, some are fully equipped with living room, dining, and kitchen. ... more   less 
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Also Known As:
Novotel Bali Nusa Dua Hotel And Residences
Novotel Nusa Dua Bali
Nusa Dua Novotel
Novotel Bali Nusa Dua Hotel & Residences

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