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“Great hotel, has everything you need!” 4 of 5 stars
Review of Novotel Bali Nusa Dua Hotel & Residences

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Novotel Bali Nusa Dua Hotel & Residences
5.0 of 5 Hotel   |   Jl. Pantai Mengiat, BTDC Complex | PO Box 116, Nusa Dua, Bali 80363, Indonesia   |  
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Hotel amenities
Ranked #24 of 43 hotels in Nusa Dua
Perth, Australia
1 review
4 helpful votes 4 helpful votes
“Great hotel, has everything you need!”
4 of 5 stars Reviewed December 10, 2013

We only just got back yesterday, after a 4 night break and we were sooooo sad to come back. We booked a 2 bedroom suite with plunge pool. The suite was enormous, with a large twin double room and massive master bedroom. Both bathrooms (one family, one ensuite) were very large. We loved the suite and the plunge pool (if a little on the cold side but my husband and son didn't mind at all) and we would certainly book it again. The hotel and staff were fantastic, so so friendly and all adored kids. The food was amazing, great breakfast selection and service very good. Everything was clean too. The split level pool is lovely, top pool with the shallow areas for younger kids, so consequently bottom pool is where the couples would sit. We had two 60 mins massage or two free evening meal with our booking; I took the massage and it was heaven!....needless to say I was a 'Limp noodle' by the time it was finished. The Spa offered a great range of treatments and massages.
Em regarding previous comments about the smell of some of the suites....you have to understand, Bali's climate is very humid and as a consequence insides can smell slightly damp and mix this with wooden furniture (typical Balinese style), combined with air con, rooms may smell slightly earthy. But it didn't bother us in the slightest because we understood why.
We loved the luxury feel and extra security that came with staying in Nusa Dua in general and was a perfectly placed to visit other areas; we visited Kuta, Waterbom and Jimbaryn Bay now only 30 mins taxi drive away using the new toll bridges.
All in all, we can not wait to return to this hotel! :o) Thank you everyone for a wonderful stay at Novotel Nusa Dua.

Room Tip: Definitely book a driver for the day, we hadn't heard a single bad thing about them and we had a...
See more room tips
  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, December 20, 2013
Dear guest,
Warmest greeting from Novotel Bali Nusa Dua Hotel & Residences!!!

We delighted to learn that you and your family had an enjoyable and memorable experience with us. Your feedback at TripAdvisor.com certainly encourage us to continuously strive for excellent.

Nusa Dua Area is the best choice for holiday in Bali, combine with serene environment and beautiful beaches in the same area as well as providing local touch.

Once again thank you for sharing your experience and i will share your feedback with the entire Novotel Bali Nusa Dua team and we look forward to welcome you back here in Bali.

Sincerely,
Mrs. Rachmah Pontoh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (230)
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English first
Adelaide, Australia
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed December 10, 2013

We have a two bedroom apartment for our stay. The room is very good, but is a little tired. Be careful in the bathrooms once the floor is wet as it is EXTREMELY slippery. Don't use the hotel drivers if you want to do more that just a trip into Kuta as they only want to take you where they obviously get kick backs for purchases you buy. We had to be very firm with the driver we had today up to Ubud. I don't think we would have ever got there if we didn't keep saying no to the stops he wanted to make. I think by the end of the day he was so annoyed with us wanting to go where we wanted that he wouldn't stop for us to see the terraced rice paddies. We made a complaint but concierge wasn't very interested. Kids love the pool and the rooms are clean. Teenager enjoyed the kids club visit to the ceramics factory where she got to decorate a mug - need a couple of days for firing though.

  • Stayed December 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, December 20, 2013
Dear guest,

Warmest greeting from Novotel Bali Nusa Dua Hotel & Residences

We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive constructive feedback.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your concern. I will investigate for our third parties driver that makes you feel uncomfortable with trips and my apology for that.

Thank you again for sharing your experience, and we look forward to welcome you back in the near future

Sincerely,
Mrs. Rachmah Pontoh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darwin, Australia
Contributor
16 reviews 16 reviews
Reviews in 8 cities Reviews in 8 cities
15 helpful votes 15 helpful votes
3 of 5 stars Reviewed December 9, 2013

Great hotel, very spacious, one bedroom apartment was outstanding. Very nice gardens and pool / bar area. Friendly staff who go out of their way to make you feel welcome.

very close to the BIMC Nusa Dua hospital ( 10 minute casual stroll), Very close to the Bali collection shopping area which has some outstanding restaurants.

The only complaint would be this is not really the sort of hotel you would want to stay at as a couple looking to get away.
With many of the rooms overlooking the pool area, this can be a bit noisy in the mornings when some guests do not observe the "POOL OPENS AT 0800HRS" Signs displayed around the area.

We stayed for 5 days, and unfortunately every day we were woken at 6am by parents who would let their kids scream ( high pitch wail is more like it) whilst they were swimming in the Closed pool.

If you had kids of your own and were looking at a get away, this would be the ideal place for you.
Situated in Nusa Dua, you are away from the hustle and chaos that is Kuta, walking distance to the beach etc...
The hotel also has a kids club and Kids Day spa for those who wish to relax.

Room Tip: Rooms on the third floor over looking the pool offer the best - relaxing views.
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  • Stayed October 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, December 20, 2013
Dear guest,
Warmest greeting from Novotel Bali Nusa Dua Hotel & Residences

We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive constructive feedback.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address your concern.

Thank you again for sharing your experience, and we look forward to welcome you back in the near future

Sincerely,
Mrs. Rachmah Pontoh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 5, 2013

After staying in Seminyak we moved to Nuasdua. What a lovely surprise this hotel was. I was going to the Wedding Ceremony and all the hotel was fully book at the last minute for this hotel was free and I was so happy to find cheap prices and well worth that I book it. The service at this hotel was best service I have never experienced in this hotel and finish time staying and well worth it for staying suite for the wedding. The rooms were spacious with gorgeous accessories, great TV, complementary still and sparkling water. Bathroom was beautiful. The bar was great. The reception staff have been helpful.

Definitely go back!

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, December 6, 2013
Dear guest,
Greetings from Novotel Bali Nusa Dua Hotel & Residences!!

Thank you for your positive feedback posted on TripAdvisor.com. We are very pleased to know that you had enjoyable stay in our resort.

Total guest satisfaction is our most concern and it is reward for us to know that we able to give you lasting and memorable experience.

Once again thank you for sharing and we will be more than happy to welcome you back here in our resort in the near future.

Sincerely
Mrs. Rachmah Pontoh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geraldton
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed December 4, 2013

Me and my husband stayed here for our honeymoon. We married in Bali in September and decided for this Hotel as it was not too far from our wedding venue and also because it was clear for us that we don't want to stay in Kuta area but in a more quiet place. Anyway, as September is high season it was still crowded, but ok. Novotel is located close to the most beautiful beaches in Bali - obviously I didn't see the most of the beaches in Bali, but compared to Kuta beach or Seminyak beach they are much more beautiful and less crowded.
I actually don't have anything to complain; the service was great. If we needed something we just called the staff and got what we need within 10 minutes. The pool area is very relaxing, it was right what we wished for our honeymoon: relaxing, drinking cocktails and enjoy :)
The food was good, but sometimes we wished to dine at other restaurants and for that we had to travel a lot as it's quite far. At this point I want to thank for the shuttle bus! Nice service!
All in all it was clean, friendly staff, good service and relaxing atmosphere!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, December 6, 2013
Dear guest,

Greetings from Novotel Bali Nusa Dua Hotel & Residences!!

Thank you for your positive feedback posted on TripAdvisor.com. We are very pleased to know that you had enjoyable stay in our resort.

Total guest satisfaction is our most concern and it is reward for us to know that we able to give you lasting and memorable experience.

Once again thank you for sharing and we will be more than happy to welcome you back here in our resort in the near future.

Sincerely
Mrs. Rachmah Pontoh
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Novotel Bali Nusa Dua Hotel & Residences

Address: Jl. Pantai Mengiat, BTDC Complex | PO Box 116, Nusa Dua, Bali 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Nusa Dua
#17 Family Hotel in Nusa Dua
#18 Spa Hotel in Nusa Dua
#20 On the Beach Hotel in Nusa Dua
#22 Luxury Hotel in Nusa Dua
#22 Romantic Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Novotel Bali Nusa Dua Hotel & Residences 5*
Official Description (provided by the hotel):
Novotel Bali Nusa Dua Hotel & Residences is located in the heart of tranquil Bali Tourism Development Complex, Nusa Dua. Close to Bali International Convention Center, Bali Nusa Dua Convention Center, and Bali Collection. Only 45 minutes away from the famous Uluwatu Temple, and 30 minutes from New Kuta Golf Bali. It features 175 beautifully appointed rooms and suites, many with garden views. The hotel offers five stars resort facilities including private beach club, pool lagoon, spa, sauna, massage, fitness center, kids club, meeting and conference rooms.Spacious rooms, some are fully equipped with living room, dining, and kitchen. ... more   less 
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Also Known As:
Novotel Bali Nusa Dua Hotel And Residences
Novotel Nusa Dua Bali
Nusa Dua Novotel
Novotel Bali Nusa Dua Hotel & Residences

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