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“Spacious and worth for families” 4 of 5 stars
Review of Novotel Bali Nusa Dua Hotel

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Novotel Bali Nusa Dua Hotel
5.0 of 5 Hotel   |   Jl. Pantai Mengiat, BTDC Complex | PO Box 116, Nusa Dua, Bali 80363, Indonesia   |  
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Ranked #25 of 44 Hotels in Nusa Dua
Houston, Texas
1 review
“Spacious and worth for families”
4 of 5 stars Reviewed June 7, 2013

Been there for a week for training. They got nice and clean room, very big for couple. Breakfast also served with variety and yummy.. Private beach is a great place for kids..

Cons: a bit far from Kuta, we rent a motorbike and it takes about 20-25 minutes to reach them

  • Stayed January 2013, traveled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel, responded to this review, August 18, 2013
Dear guest,

Warmest greeting from Novotel Nusa Dua Bali Hotel & Residence,

We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.


Sincerely yours,


Benny
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,652 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (275)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Redcliffe, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed June 4, 2013

We decided to try another hotel this trip ,HUGE mistake Novotel is an excellent hotel all amenities you could wish for ,great staff, coming back next year this years hotel choice was a disaster. We ended up walking down every morning for brekky and coffee anyway and had few themed dinners as well,so totally bummed we did not stay this time , no better next time . Love love love the Novotel feels like coming home.

Room Tip: Great family Hotel highly recommended .
See more room tips
  • Stayed November 2012, traveled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel, responded to this review, August 18, 2013
Dear guest,

Warmest greeting from Novotel Nusa Dua Bali Hotel & Residence,

We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.


Sincerely yours,


Benny
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mandurah
Senior Contributor
45 reviews 45 reviews
30 hotel reviews
Reviews in 21 cities Reviews in 21 cities
31 helpful votes 31 helpful votes
4 of 5 stars Reviewed June 3, 2013

This is the second time we have stayed at the Novotel Nusa Dua. Last year we had a 2 bedroom apartment, which was fantastic and just loved the huge bathroom, with separate shower to bath. This time we had a studio apartment which are located on the 3rd floor. This apartment was huge, having a dining room and kitchen with full fridge, microwave and some hotplates. Washing machine in the bathroom. Shower over bath, which was a problem as water leaked everywhere and we had to put towels on the side of the bath to mop up the water. We came back to our room one day and the ceiling had leaked and half the bathroom floor was covered in water. Maintenance came and fixed that but they could do nothing about the shower. What I loved about this place was the activities they had in the gym (different classes) and every day at 11 am they have water aerobics and after that they have pool volleyball. There are activities going on all day either around the resort or at the beach, not that far away. You can walk to the beach or get a shuttle bus that goes every 15 minutes. Finn and Arsa were the guys that took the water aerobics and a lot of the gym classes. They are a credit to this hotel. We didn't eat at the hotel at all, we used to walk just around the corner to all the local restaurants and our favourite one was Tropical. YOu got a free welcome drink (alcoholic or non alcoholic) garlic bread and free dessert of banana fritter or fruit salad, then you get 20% discount on your bill. The beach was great too with heaps of sun lounges set up with a nice restaurant there as well. Apart from a few problems with the room, we loved our stay here. We are Accor Vacation Club members, so will use this resort when the opportunity arises.

  • Stayed May 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel, responded to this review, August 18, 2013
Dear guest,

Warmest greeting from Novotel Nusa Dua Bali Hotel & Residence,

Thank you very much indeed for taking the time to share your recent experience with us.

We would like to take this opportunity to sincerely apologize due to water leaking in your room, we really appreciate your feedback as this is our best resource for improving guest service and to rectify any other existing issues present.

Please rest assured that we will work diligently at improving the overall guest experience and do not hesitate to contact me directly for any future reservations.

Thank you.


Sincerely yours,


Benny
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed June 3, 2013

We stayed at this hotel for our first trip to Bali. Nusa Dua was great but if we went again, we'd pick a hotel on the beach. Pool area was just too hot because no sea breeze. They have a great beach area but we like to use pool as well.

Bests part of hotel - family suite, spa, pool bar, beach bar and coffee shop on site. Only let down was location and breakfast - limited selection of fruit and a lot on offer seemed to be previous night's buffet.

  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel, responded to this review, August 18, 2013
Dear guest,

Warmest greeting from Novotel Nusa Dua Bali Hotel & Residence,

Thank you very much indeed for taking the time to share your recent experience with us. We appreciate receiving feedback and it is always shared with our team here.

Regarding to the comment of the breakfast, we are carefully choose the best & fresh ingredients daily from the reputable supplier to create the different menus in the restaurants.

Once again, thank you for your constructive comments. We genuinely hope to welcome you again in our resort.


Sincerely yours,


Benny
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed June 2, 2013

Seven night stay with my 4 adult children in three bedroom villa with private pool. As an Advantage Plus member we got a great price if you compare to individual hotel rooms in the area of Nusa Dua, which are mainly 4/5 star. The 3 bedroom villa with 3 bathrooms and small kitchen (not that we used the kitchen) was huge and no problems with the aircon which kept the rooms cool. I found the beds very comfortable and the private plunge pool very convenient for a quick cool down. The resort is huge with all that you would expect from a 4/5 star hotel. The breakfast, which was included in the price, was nice but did not have the same selections as other Asian Novotels that I have stayed in. Novotel's private beach with bar & resturant was fantastic,with a good selection of drinks and food. It was about 500 meters from the hotel which provide a free shuttle every 10/15 min. The staff were always warm and friendly and willing to help. The only negative feedback I can provide is that the timber floors in the villa were worn and scratched and on occasions there was a faint smell of sewage outside the room. However I found this smell was nearly in most places in Bali.

Room Tip: For a great selction of resturants take the free shuttle bus to the "Collections" shopping...
See more room tips
  • Stayed May 2013, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel, responded to this review, August 18, 2013
Dear guest,

Warmest greeting from Novotel Nusa Dua Bali Hotel & Residence,

Thank you very much indeed for taking the time to share your recent experience with us. We appreciate receiving feedback and it is always shared with our team here.

Your comments about the timber floor ( worn & scratched ) and also regarding the faint smell have been well documented and will certainly be looked into. We appreciate your feedback as this is our best resource for improving guest service and to rectify any other existing issues present.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely yours,


Benny
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Top Contributor
60 reviews 60 reviews
31 hotel reviews
Reviews in 36 cities Reviews in 36 cities
32 helpful votes 32 helpful votes
4 of 5 stars Reviewed June 1, 2013 via mobile

You know you're having a good time when on just the second day of your holiday you start to plan for when you can come back. Stayed in a two bedroom suite with our kids and we had a blast. The rooms are well furnished and comfortable. The Square restaurant has a pretty good buffet for breakfast and at night there's usually a theme night buffet at the beach. There are planned activities throughout the day (we didn't partake) and the pool is nice. As has been said previously, the beach is not exactly close - at least not for walking with young kids. Luckily there is a shuttle that runs every 15 mins from the lobby. If the beach were closer or the walk more direct (you do drive by a rather large construction site) I would give this resort 5 stars. What I really like abt this resort is the hospitality of the service staff - they are super friendly and aim to please. Already thinking about when we can come back.

Stayed May 2013, traveled with family
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel, responded to this review, August 18, 2013
Dear guest,

Warmest greeting from Novotel Nusa Dua Bali Hotel & Residence,

We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.


Sincerely yours,


Benny
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
1 review
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed June 1, 2013

Our family of 5 chose a top floor 2 bedroom apartment which was a great size for all of us.
Having children ranging from 6 years to 15 years can be difficult when choosing a hotel as usually the facilities can be great for one age group but not so good for the other.
Here at the Novotel Nusa Dua all 3 of my boys were well catered for with activities such as Kayaking, snorkeling, beach & pool games and many more. No sulky bored teenager which was fantastic.....!! For the beach games the staff even took the older boys off to the beach while we enjoyed some peace around the pool.

Positives
.
Smooth check in and warm welcome.
Fantastic friendly staff especially the entertainment team and kids club ladies.
Good size pool and gardens.
Lovely Bakery serving great cakes & bread baked on site.

Negatives

Sunbeds a little tired
Drinks in the Blue Bar (pool bar) over priced
Check out man was very unfriendly (to be fair he was the only unfriendly member of staff we encountered but felt this let his team down)

We would visit The Novotel Nusa Dua again due to it's great activities for the children.
Occupied children equal rested parents :)

  • Stayed May 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel, responded to this review, August 18, 2013
Dear guest,

Warmest greeting from Novotel Nusa Dua Bali Hotel & Residence,

Thank you very much indeed for taking the time to share your recent experience with us. We appreciate receiving feedback and it is always shared with our team here.

At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. In regards to your comment about our check out man,please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence and I apologize for the inconvenience may caused.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely yours,


Benny
Assistant Front Office Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bali Nusa Dua Hotel

Address: Jl. Pantai Mengiat, BTDC Complex | PO Box 116, Nusa Dua, Bali 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Nusa Dua
#16 Family Hotel in Nusa Dua
#18 Spa Hotel in Nusa Dua
#19 On the Beach Hotel in Nusa Dua
#23 Luxury Hotel in Nusa Dua
#23 Romantic Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Novotel Bali Nusa Dua Hotel 5*
Number of rooms: 175
Official Description (provided by the hotel):
Novotel Bali Nusa Dua Hotel is located in the heart of tranquil Bali Tourism Development Complex, Nusa Dua. Close to Bali International Convention Center, Bali Nusa Dua Convention Center, and Bali Collection. Only 45 minutes away from the famous Uluwatu Temple, and 30 minutes from New Kuta Golf Bali. It features 175 beautifully appointed rooms and suites, many with garden views. The hotel offers five stars resort facilities including private beach club, pool lagoon, spa, sauna, massage, fitness center, kids club, meeting and conference rooms.Spacious rooms, some are fully equipped with living room, dining, and kitchen. ... more   less 
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Also Known As:
Novotel Bali Nusa Dua Hotel And Residences
Novotel Nusa Dua Bali
Nusa Dua Novotel

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