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“Repeat guest, standard not as high as usual” 3 of 5 stars
Review of Novotel Bali Nusa Dua Hotel

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Novotel Bali Nusa Dua Hotel
5.0 of 5 Hotel   |   Jl. Pantai Mengiat, BTDC Complex | PO Box 116, Nusa Dua, Bali 80363, Indonesia   |  
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Ranked #25 of 44 Hotels in Nusa Dua
sydney
Senior Contributor
46 reviews 46 reviews
16 hotel reviews
Reviews in 22 cities Reviews in 22 cities
48 helpful votes 48 helpful votes
“Repeat guest, standard not as high as usual”
3 of 5 stars Reviewed January 7, 2013

This was our third visit to Novotel, Nusa Dua. We love our time spent here and always look forward to it.

Positives:

The Kids Club is welcoming, easy to use and free

Pause Cafe is never a disappointment. Among other things, they made us a beautiful birthday cake for our son's 3rd birthday. They usually require 2 days notice but as we arrived only 1 day before his birthday they made it for us anyway. Greatly appreciated by us.

The Spa - amazing! Worth every cent spent. I got an 90 minute massage and reflexology package. The ginger/cinnamon tea is a nice treat at the end. I bought the recipe home with and still make it!

Negatives:

Usually we stay in Sapphire tower which is a great location in the resort (Accor vacation club apartments). However, this time we were placed in the newly leased (AVC) Emerald tower on the other side of the resort. The room itself was fine, however, each afternoon staff burn rubbish right outside the tower. You cannot dry your clothes on the balcony as they smell smokey, you certainly can't sit and enjoy the balcony and even with the doors tightly closed the smell of burning rubbish enters the apartment.

More than once they ran out of towels at the beach/pool and our children and ourselves had to sit wet.

Novotel closed the beach without notice to cater for a private function. Of course this happened on the night we planned to have an afternoon swim and dinner on the beach. We found out when attempting to board the shuttle bus. Not good enough.


One night we noticed a dance floor and large speakers set up on a grass area just outside our tower. It was for a private function. Once again, no notice given that there would be a noisy event occuring right outside our room when we are trying to get 3 young children to sleep.

Overall:

We usually cannot wait to plan our next trip to Novotel Nusa Dua but think we'll have a break before returning again. It is a lovely hotel but the standard is not quite a high as previously and consequently the shine was taken off our trip.

Room Tip: Do not stay in Emerald Tower - it is smokey from burning rubbish each afternoon.
See more room tips
  • Stayed September 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel, responded to this review, January 16, 2013
Dear freyjablue,

Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences!!

Thank you very much for taking your time to write a review on TripAdvisor.com, We very much appreciate your feedback.

We are happy to hear that you had enjoyable time with our services and facilities such as Spa, Pause Cafe as well the children had a good time at the Kids Club. Accor Vacation Club manages all room assignment for all the members prior to the arrival date. Whenever there is private event at any public area of the hotel the announcement letter will be send one day before the event to all guests, as well as the announcement letter for the preparation of New Year Eve Gala Dinner 2013 where majority of our guest are joined the event. Nevertheless we certainly will address your feedback appropriately and making sure that such information must be received for the convenient and comfort of all our guest. We are regret that your stay was not totally satisfied, therefore please accept our sincerest apology.

Once again thank you for sharing your experience and we look forward to welcome you back in the near future with better experiences.

Sincerely
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (275)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Perth
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed January 7, 2013

We just stayed at Novotel Nusa Dua, Bali for Christmas and we had a great time. The kids club was probably the best we have ever experienced. Our girls are 3 and 4 years old and they were both welcomed to enjoy the kids club unaccompanied by an adult. They loved every minute of their day. The activities varied on a daily basis, but were always close to the main pool area or in the air-conditioned kids club rooms.
The hotel itself in within the gated Nusa Dua complex, which meant it felt very safe, even outside the hotel grounds.
The only slightly negative point was that it was not right on the beach, but the 3 minute free shuttle bus was well worth the trip!

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel, responded to this review, January 16, 2013
Dear Novotel Guest,

Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences!!

We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Yokohama, Japan
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed January 7, 2013

We stayed at the Novotel Bali Nusa Dua over Christmas and thoroughly enjoyed it. We went with our 10-year old daughter and loved the family atmosphere. Although the Novotel Kids Club was a bit active, we hung out with our daughter in the pool and around the grounds. She met several kids who became good friends. We also met the families. We spent hours in the great pool, playing water volleyball and water polo. There were families from all over the world, including Indonesia, and we appreciated the diversity. Nusa Dua is farther away from the hub of things, but we found it to be a great jumping off point. We booked a bike tour and cooking tour, and both were able to pick us up. We also made several day trips to Ubud. Traffic is congested getting out of Nusa Dua but promises to get better. Staff were friendly, rooms immaculate. The resort was peaceful. Great family vacation!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel, responded to this review, January 25, 2013
Dear namastececi,

Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences!!

We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Top Contributor
53 reviews 53 reviews
15 hotel reviews
Reviews in 24 cities Reviews in 24 cities
30 helpful votes 30 helpful votes
4 of 5 stars Reviewed January 7, 2013

I stayed at Novotel Nusa Dua apartment for 6 nights. My first impression about the room, it was spacious and have a complete houseware such as washing machine (including the detergent), iron and iron board, rice cooker, electric stove, etc. They provide a mid cleaning during stay if we stay for more than 8 days. However, we can request for a cleaning service at IDR 75.000 for studio or 1 bed apartment. I must say I am satisified with the room.

The food price was ok compared to other hotel in Nusa Dua area, and it taste good. However, the service was slow. It took one hour for the room service delivering our order. It also took almost 15 minutes at the Beach Club to give my apple pie and it was not even warmed up.

The breakfast was ok, but the coffee machine kept giving the wrong measure. First day, the coffee is too white and second day, there is almost no milk and the capuccino itself not even one cup full.

They have a shuttle which depart every one hour to Bali Collection (dining and shopping center). They also provide a shuttle to the Beach Club every 15 minutes.

  • Stayed January 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel, responded to this review, January 16, 2013
Dear v_lee_a,

Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences!!

Thank you very much for taking your time to write a review on TripAdvisor.com. It is a pleasure to discover that you had enjoyable stay in our resort.

I have addressed your concern in regards to the services at our Food & Beverage outlet and please rest assure that we are taking appropriate action to adhere your concern. At Novotel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

Thank you again for sharing your experience and we look forward to welcome you back in the near future.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
surabaya
1 review
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed January 6, 2013

we stayed twice, 2010 and 2012. the first one except the checked-in took soo long, we didn't have many problems and satisfied with the service. on dec 2012, after i complained about the long check duration, they suddenly said the room is ready. on 2nd night after tired travelling from Ubud, we went to our 4th floor room, just to find out the key couldn't open the door. we went down again, i-who had to hold my sleeping 4 year old son,my husband and my elder son, went to receptionist (accor side), and with a smiling which i didn't like- just said ; the key is changed everyday, so you have to come over to change. yeah, i know but why they didn't explain that before on our arrival?
we have asked the cleaning to clean our room. but they didn't clean it when we arrived at hotel at 4 o clock.
well, is it because we use accor member so we get different service from other guests?
I certainly was not happy about this time holiday at novotel.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel, responded to this review, January 16, 2013
Dear lianiSurabaya,

Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences!!

Thank you for taking your time to post review on TripAdvisor.com, your feedback certainly encourage us to continuously strive for excellent

We are regret that your experience was not to your satisfaction, therefore allow me to express our sincerest apology. Our check in time is 2 PM and our check out time is 12:00 noon, thus time are utilize our housekeeper to prepare the room to make sure guest will receive an immaculate accommodation prior entering the room, however whenever rooms are available prior check in time our reception would be more happy to provide the room immediately. The key is available to be programmed till end of the stay and our reception will be more than happy to assist on this. Please rest assure that we are taking appropriate action to adhere your specific concern as well as we are ensuring that such occasion will not be happening again in the future.

Once again thank you for sharing your experience and we do hope we still gain your confident on us and we look forward to welcome you back to our resort with much better experience.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Contributor
17 reviews 17 reviews
10 hotel reviews
Reviews in 11 cities Reviews in 11 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed January 6, 2013

Thoroughly enjoyed with the family... good rooms, great breakfast (was daughter's favourite), both pools were excellent and water sports were just a stone throw from the Hotel's private beach. We had our room on the other side of the road (away from the beach) but that was a minor inconvenience.

Lot of places to eat, foot massages etc along the road if one wants to go outside. The hotel shuttle took us to a mall a little away from the hotel which was nice to spend some time away. Taxis are easily available so going to the airport or into town is not very difficult. However, the hotel is quite self sufficient and we did not feel the need to step out in the two days we were there.

There was a kids activity room but not much happening there.

  • Stayed June 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel, responded to this review, January 15, 2013
Dear Asheeshg,

Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences!!

Thank you very much for taking your precious time to write a review on TripAdvisor.com. We are glad to learn that your recent stay in our resort was a memorable one.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Top Contributor
56 reviews 56 reviews
38 hotel reviews
Reviews in 33 cities Reviews in 33 cities
55 helpful votes 55 helpful votes
5 of 5 stars Reviewed January 6, 2013

We absolutely loved this hotel. We had a 2 brm apartment on the 3rd floor and it was spacious and spotless. The pool was fantastic. Our boys (aged 11 and 13) loved all the activities - the staff were wonderful with them. We ate all our meals here - the food was lovely and there were several menus. Price of a taxi to/from the hotel was 100,000 and the same to Kuta - get a taxi from out on the street just outside Pause cafe - they are usually lined up waiting. Nice variety of souvenir stalls about 5 minutes walk from the hotel - walk down the street towards the right outside of Pause cafe and turn right at the next intersection. There is a big shopping centre about 15-20 minutes walk from the hotel - there is a shuttle from the hotel. We went armed with all the mossie stuff but didn't see any - they fogged the hotel on Saturday. Can't wait to go back.

  • Stayed December 2012, traveled with family
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel, responded to this review, January 15, 2013
Dear Travelinwkids14,

Warmest Greetings from Novotel Bali Nusa Dua Hotel & Residences!!!

We delighted with your review on TripAdvisor.com and it is a pleasure to learn that you had a fantastic holiday in our resort.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Bali Nusa Dua Hotel

Address: Jl. Pantai Mengiat, BTDC Complex | PO Box 116, Nusa Dua, Bali 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Business Hotel in Nusa Dua
#16 Family Hotel in Nusa Dua
#18 Spa Hotel in Nusa Dua
#19 On the Beach Hotel in Nusa Dua
#23 Romantic Hotel in Nusa Dua
#23 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Novotel Bali Nusa Dua Hotel 5*
Number of rooms: 175
Official Description (provided by the hotel):
Novotel Bali Nusa Dua Hotel is located in the heart of tranquil Bali Tourism Development Complex, Nusa Dua. Close to Bali International Convention Center, Bali Nusa Dua Convention Center, and Bali Collection. Only 45 minutes away from the famous Uluwatu Temple, and 30 minutes from New Kuta Golf Bali. It features 175 beautifully appointed rooms and suites, many with garden views. The hotel offers five stars resort facilities including private beach club, pool lagoon, spa, sauna, massage, fitness center, kids club, meeting and conference rooms.Spacious rooms, some are fully equipped with living room, dining, and kitchen. ... more   less 
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Also Known As:
Novotel Bali Nusa Dua Hotel And Residences
Novotel Nusa Dua Bali
Nusa Dua Novotel

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