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“Nice Hotel!” 5 of 5 stars
Review of Novotel Bali Nusa Dua Hotel & Residences

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Novotel Bali Nusa Dua Hotel & Residences
5.0 of 5 Hotel   |   Jl. Pantai Mengiat, BTDC Complex | PO Box 116, Nusa Dua, Bali 80363, Indonesia   |  
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Hotel amenities
Ranked #24 of 43 hotels in Nusa Dua
Jakarta
1 review
1 helpful vote 1 helpful vote
“Nice Hotel!”
5 of 5 stars Reviewed October 11, 2011

Nice hotel with private beach. Room is very clean with nice beds. Friendly service.
But a little far from restaurants.
The swimming pool is always crowded at times. But we swam on the beach so it did not really matter. The beach's sand is a little too coarse in my opinion, but love the benches.

  • Stayed August 2011, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4 of 5 stars
  • Sleep Quality
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (230)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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  • Spanish first
  • Thai first
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English first
Perth, Australia
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
2 of 5 stars Reviewed October 10, 2011

We are a family of four, two children aged 4 and 6 years. This was our second trip to Bali and we were very disappointed with the Novotel after staying at the Holiday Inn last time.

We arrived in the evening with two tired children and the staff did not even acknowledge our arrival until my husband ended up walking up the the front desk to ask if we could check in!!!!

We had booked a 2 bedroom villa with private plunge pool. The villa was full of mosquitos when we arrived but we assumed that this was because it may have been left open during cleaning. However, after a day being closed up while we were at the pool, the mosquitos arrived in swarms!!!! This was due to the ponds surrounding the hotel rooms and also because the doors and windows were not sealed very well. We ended up hainvg to put some repellent on te kids before bedtime!!!
Our air con in the main bedroom did not work properly and then the hot water did not come on when we had a shower. The villa itself felt dirty and there were marks on the bed linen....say no more really!!
We arrived on Sat evening and by Monday morning had had enough. After countless calls to other hotels in Nusa Dua we were able to secure rooms at another hotel and enjoyed a wonderful 7 nights elsewhere. When we checked out my husband explained that we were not happy with the room etc and the staff did not even comment or offer us a refund.
We will not return to this hotel since it is definitely not up to standard and there are so many other wonderful hotels to experience in Bali.
This experience could have ruined our holiday but thankfully our stay at the next hotel was amazing and we managed to put our ordeal behind us.

  • Stayed October 2011, traveled with family
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, October 12, 2011
Dear Valued Guest,

Greetings from Novotel Bali Nusa Dua Hotel and Residences

Thank you for your feedback posted on Tripadvisor.com, on behalf of Management Novotel Nusa Dua Hotel & Residences we regret that we were unable to deliver the service to your satisfactory. Our Housekeeping department have been doing a weekly fogging all over hotel area to reduce the Mosquitoes population, we also provide a mosquitoes spray in each room and an electric mosquitoes zapper provided upon request. Our Housekeeping also provided daily cleaning in the room and would love to deliver any fresh linen upon request.
In regards to the promotion that taken over the internet through online travel agent had a restriction where once the room is reserved, the condition will be applied is a non cancellation and non refundable where in this situation we are unable to extend the refund.
We do apologize for above matter and we are making sure that to prevent from happening again in the future and serve your feedback to encourage our improvement.

Kind Regards
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A TripAdvisor Member
5 of 5 stars Reviewed October 10, 2011

The hotel was amazing and the location was peaceful and tranquil. The rooms were clean and great value for money.
We liked the swimming pool the best as it was nice and big and set nicely in the centre of the hotel. The only negative was that the drinks never seemed to be cold enough. The Australian culture loves drinks to be on the verge of starting to freeze especially in the humid weather.

  • Stayed October 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, October 28, 2011
Dear Valued Guest,

Greetings from Novotel Bali Nusa Dua Hotel & Residences

We very much appreciate with your comments posted at TripAdvisor.com and we are glad to know you had a good time staying with us.

I agree with your feedback regarding the temperature of beverages should always served cold at the bar and we will definitively make sure on this. Your feedback is very important for us to continuously improve the quality of our services.

Once again thank you very much and looking forward to welcome you back to our property

Sincerely
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Contributor
11 reviews 11 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed October 8, 2011

Stunning property! Staff were lovely, everything was VERY clean and gardens were immaculate. The hotel is set amoungst lovely gardens and a beautiful pool that is quite large! We stayed in a 1 bedroom suite which was extremely spacious, aircon was good. We ate dinner every night at the pool by candle light with 2 for 1 cocktails ($4.50 each!), buffet breakfast was huge and you can eat poolside! Free internet at the lobby. The beach is a short 2 min suttle away, the shuttle arrives every 15 mins. Be careful in the surf there is a lot of growth on the sea floor including sea urchins! However, they have an area that is protected by a net. We spent most our time in the pool when not sight seeing as it was just beautiful!.The kids club was very convenient, it's free and the staff there were just lovely. The watersports are not free as we had thought, my son went parasailing for about 5 mins and it cost $25 USD, kayaking was $20 USD p/hr for a double 'open' kayak. The day spa was about the same price as treatments in AU but they have discounted periods where everything is 20% off. If you are wanting a private driver the hotel is more expensive than the guys parked (10 cars) round the corner, the cars are quite new and it cost us around $40 AUD for 10 hrs (hotel was 450,000 rupiah for a half day). We felt VERY safe at the hotel and we loved our time there and would recommend it to all family and friends. (Would not recommend the Bali Safari and Marine Park it was VERY expensive ($270 for 2 adults & 2 kids (9 & 3)), our friends went to the Elephant Safari Park & Lodge and said it was alot more hands on (esp. if you are staying there) and also alot cheaper).

  • Stayed September 2011, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, October 12, 2011
Dear Valued Guest,

Greetings form Novotel Bali Nusa Dua Hotel & Residences,

We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.

Sincerely,
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A TripAdvisor Member
5 of 5 stars Reviewed October 3, 2011

Large spacious rooms - great for family! Pool is great and staff were excellent. Good value and the opportunity to have meals at local restaurants is a bonus. All round a great place to stay with excellent activities provided for children and adults.

  • Stayed September 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, October 12, 2011
Dear Valued Guest,

Greetings from Novotel Bali Nusa Dua Hotel & Residences,

We very much appreciate your comments regarding your stay at the Novotel Bali Nusa Dua Hotel & Residences. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be more pleasant than the previous one.

Sincerely,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
2 of 5 stars Reviewed October 3, 2011

Beach is not adjacent to the hotel, you should use shuttle buses (and there is no info about it on site). About half of attractions, listed on hotel's page are not available (or available through 3rd companies for a fee). Hotel also charges for EVERYTHING (even for a wake call or anti-mosquito devices). Time to time you really DO need anti-mosquito spray for your room since it is crowded with it.
Bed was very noisy and hard. By the morning whole body was aching. External noise like neighbor's TV and music from the restaurant are well heard within the room as well.
When we've asked transportation desk to call for a taxi, they've cheated us and provided their own car which was 2 times more expensive.
Internet is available only in public areas. If you want to use it from your room, you should pay ridiculous price for it.

  • Stayed September 2011, traveled as a couple
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
novotelbalinusadua, Front Office Manager at Novotel Bali Nusa Dua Hotel & Residences, responded to this review, October 12, 2011
Dear Valued Guest,

Greetings from Novotel Bali Nusa Dua Hotel & Residences,

Thank you for your feedback posted at Tripadvisor.com and we regret that we are unable to deliver whole satisfactory of your stay. Our beach club is among the best beach in Bali which is located on Nusa Dua shoreline where we provided a shuttle service go and forth every 20 minutes exclusively for our guest. The distance our beach club only 3 minutes away from our hotel where our driver will gently drive through a private road along side of a golf course.
To reduce the population of Mosquitoes in this tropical island, once a week our housekeeping department doing mosquitoes fogging. We also provide a complimentary mosquito spray in the room and electronic mosquito zapper upon request to ensure our guest is as much as possible protected. To clarify with your comment, please assure that we do not charge a wake up call request for any reason. We would be very happy to arrange a wake up call requested by our guest.
We would have been offer you to relocate to a quieter room when you experience such noise as we do have some room are facing to golf course where room is much quieter.
In regards to hotel transportation we do provide our transport service with fixed price to a certain destination within Bali however a meter taxi is always available when requested by our gues andt we certainly able to arrange the request within minutes. The prize of meter taxi is vary depend on destination and unpredicted traffic.
On behalf of Management Novotel Bali Nusa Dua Hotel & Residences we would like to express our sincerest apology and once again we thank you for your feedback. Please rest assure we are taking an appropriate measure to prevent the occurrence in the future and your feedback served us to encourage our improvement

Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about Novotel Bali Nusa Dua Hotel & Residences

Address: Jl. Pantai Mengiat, BTDC Complex | PO Box 116, Nusa Dua, Bali 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#15 Business Hotel in Nusa Dua
#17 Family Hotel in Nusa Dua
#18 Spa Hotel in Nusa Dua
#20 On the Beach Hotel in Nusa Dua
#22 Romantic Hotel in Nusa Dua
#22 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Novotel Bali Nusa Dua Hotel & Residences 5*
Official Description (provided by the hotel):
Novotel Bali Nusa Dua Hotel & Residences is located in the heart of tranquil Bali Tourism Development Complex, Nusa Dua. Close to Bali International Convention Center, Bali Nusa Dua Convention Center, and Bali Collection. Only 45 minutes away from the famous Uluwatu Temple, and 30 minutes from New Kuta Golf Bali. It features 175 beautifully appointed rooms and suites, many with garden views. The hotel offers five stars resort facilities including private beach club, pool lagoon, spa, sauna, massage, fitness center, kids club, meeting and conference rooms.Spacious rooms, some are fully equipped with living room, dining, and kitchen. ... more   less 
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Also Known As:
Novotel Bali Nusa Dua Hotel And Residences
Novotel Nusa Dua Bali
Nusa Dua Novotel
Novotel Bali Nusa Dua Hotel & Residences

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