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“Perfection? Pretty damn close.” 5 of 5 stars
Review of Kayumanis Nusa Dua Private Villa & Spa

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Kayumanis Nusa Dua Private Villa & Spa
5.0 of 5 Hotel   |   BTDC Area | P.O.Box 1828 , Nusa Dua, Bali 80363, Indonesia   |  
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Ranked #2 of 44 hotels in Nusa Dua
London, United Kingdom
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Perfection? Pretty damn close.”
5 of 5 stars Reviewed June 14, 2013

Kayumanis: our 4 day stay began with a wow, the hotel architecture & design is beautiful. The staff at Kayumanis Nusa Dua were perfection: friendly, courteous, helpfull and just damn good at what they did be it gardening, cleaning our superb 1 bed villa & pool or driving us from point A to point B etc. The kitchen staff should get a mention too- we ate in the Italian Restaurant one night & simply put I had one of the best Risottos' I've ever had...yummy. But a huge THANK YOU to Eka on the front desk. Quite simply Eka was magnificent: kind , thoughful, knowledgable and funny. My wife & I were bowled over by how good she was .....someone give her a payrise & promote her.
The hotel & its villas are stylish and practical and ouze 5 star quality and have a charming laid back atmosphere. Our only negative comment is the beach but when your villa is that stunning why go to the beach!
We left Kayumanis totally impressed and relaxed if a little cookied out !!!!!!

Room Tip: If you want to feel very special & pampered as well as having complete privacy- this is the plac...
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  • Stayed June 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karta M, General Manager at Kayumanis Nusa Dua Private Villa & Spa, responded to this review, June 14, 2013
Dear Natbarny,

Warmest greetings from Kayumanis Nusa Dua Private Villa and Spa,

Thank you for taking the precious time to write a review on TripAdvisor. We are very delighted to learn that your stay was perfect and impressed . We really appreciate your feedback related to property architectural, landscape, food and Staffs. Pleased to know that Eka has good taken care of you and we lovely share your kind compliment to her. It is measurement for us how our staff delivered service to our valuable guests.

Once again thank you so much for considering Kayumanis Nusa Dua recently, and we look forward to welcoming you back again in Kayumanis Nusa Dua for the other memorable experience in the near future.

Yours Sincerely,

Karta
General Manager
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281 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (50)
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  • Dutch first
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English first
Melbourne, Australia
Senior Reviewer
9 reviews 9 reviews
8 hotel reviews
Reviews in 8 cities Reviews in 8 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed June 12, 2013

We spent 4 nights here and it was brilliant. After a couple of minor issues on the first day we called reception and they sent over the General Manager, Karta, immediately. After explaining what had happened, Karta could not have been more impressive. He upgraded us from a standard villa (which was still amazing!) to the 'Honeymoon Villa' which was one of the most ridiculously luxurious places we have ever stayed (!!) and also arranged for a staff member (Samuel) to take us shopping so we could replace the item that suffered some minor damage. We weren't really expecting anything more than an apology, but what they did for us was fantastic and greatly appreciated. It was customer service at its finest. The staff all treated us like royalty (you get a butler 24/7!) and the breakfast each morning was really good and you can order as many dishes as you like. We would definitely stay here again and Karta and his staff should be commended for their exceptional customer service. Thank you!

Room Tip: All of the villa's are great!
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karta M, General Manager at Kayumanis Nusa Dua Private Villa & Spa, responded to this review, June 13, 2013
Dear Oz-Traveller-1979

Warmest wishes from Kayumanis Nusa Dua Private Villa and Spa,

Thank you for taking the valuable time to post a review on TripAdvisor, On behalf of the team, I am very happy to hear that definitely you had wonderful time during stay in Kayumanis Nusa Dua recently even there was minor issue happened on the first day. We thank you very much your kind compliment, we really maintain even improve the services and facilities in order to meet our valuable guest's expectation.

Once again thank you for considering Kayumanis Nusa Dua and pleased to hear that you purpose to stay again for the other memorable experience in Kayumanis Nusa Dua and we look forward to welcoming you back for the next your stay in the near future.

Yours Sincerely,

Karta
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sydney, New South Wales, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 10, 2013

We stayed at Kayumanis for 3 days, while attending a wedding with events over all three days at different locations. The staff bent over backwards to ensure a hassle-free experience. They took us to all the wedding events and picked us up, allowing late check-out and even picking us up from the final event at 7.30pm - taking our bags all the way to the Rock Bar at Jimbaran, and then depositing us at the airport for a 10.45 redeye to Sydney. The breakfast and high tea was excellent, the service was great, the staff were all good and some exceptional. For our small window of spare time, they recommended a walk south, checking out the two peninsulars, blow hole and temples, and also recommended (and transported us to and from) an excellent Balinese restaurant in Benoa (Bumbu Bali) for lunch. Both good. Our villa was comfortable and good value, the bed was fantastic. Our only complaint about the property - the wifi was flaky. As for the location - it's not the place to find pristine, unpolluted beaches. Turn left at the beachfront (towards the airport) and it's spectacularly polluted, turn right and it's moderately polluted. I guess this is the price of rapid development in Bali - you simply have to go further afield than the built-up core areas to find clean sand and water.

Room Tip: We stayed in the king bedder 'Gamal' - it was well appointed, very private, great plunge poo...
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  • Stayed June 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karta M, General Manager at Kayumanis Nusa Dua Private Villa & Spa, responded to this review, June 10, 2013
Dear Mike-mcqee-13

Warmest greetings Kayumanis Nusa Dua Private Villa and Spa,

We sincere thank you for taking the time to write a review on TripAdvisor, pleased to note that you had an excellence experience during stay in Kayumanis Nusa Dua recently, It is a measurement for us how we delivered our service and product to our valuable costumers.
We really appreciate for your constructive feedback related to wifi connection, we have followed up with IT manager for further improvement.

Once again thank you for choosing to stay in Kayumanis Nusa Dua recently and we look forward to welcoming you back again in Kayumanis Nusa Dua for the other memorable experience in the near future.

Yours Sincerely,

Karta
General Manager
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Taipei, Taiwan
1 review
6 helpful votes 6 helpful votes
2 of 5 stars Reviewed June 7, 2013

This is NOT the Aman Resort or the St. Regis Villa. The pricing is expensive for the value received even after discounts. This is a property which tries to sell up-market by pricing its rooms in the neighborhood of the top properties, and uses marketing gimmick to give up-to 50% discount with limited time offer to make people think that we are getting a good deal. The fact that it has very few reviews says it all - probably not many repeat customers. The property has a poor up-keeping - 1 faucets didn't work (we couldn't take shower on the day of our arrival, and we had to check out during our stay to a neighboring property, 2 the room was filled with mosquitos, 3 closet was filled with bad smell, and 4 the hotel portion of beach lagoon is filthy. The property only has one restaurant which usually is completely empty. On our arrival evening, we had no choice but to dine there. Our family was sitting on one table and our friends were sitting on the other. For a total party of 9, including one 5-year old, ordering primarily just pastas, the total dining bill was expensive and comparible to Prix Fixe Dinner at St. Regis on per person basis. After I made the GM know about the seafood in our pasta was not fresh, the GM gave us a 30% off the dining bill. I purchased 3 nights stay at Kayumanis, but we could not tolerate to stay there the entire trip. We moved to another property, and did not receive any refund.

  • Stayed June 2013, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karta M, General Manager at Kayumanis Nusa Dua Private Villa & Spa, responded to this review, June 8, 2013
Dear Traveler 20130607

Warmest greetings from Kayumanis Nusa Dua Private Villa and Spa,

Thank you for taking the time to post your review on TripAdvisor. We are most concerned that you have left with such a negative feeling about our property and we sincerely regret that we have failed to meet your expectation.

We are deeply sorry once again for not being able to deliver the service and products as you expected during your stay. Please rest assured that your valuable feedback is taken very seriously, we have noted all your concerns and will follow up accordingly with all of our team for further improvement.

Your continued patronage is important to us and we sincerely hope for another opportunity to deliver a better experience to you. Thank you for staying with us and for your feedback

Yours Sincerely,

Karta
General Manager
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2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed June 4, 2013

It is quite an experience for my wife and me. The place is so comfortable that we don't want to leave. Some people might like those hotel on the beach but this place is really the best for people want to spend quality time together to relax. Walk to the beach is about 5 mins.

We also had two massage/spa sessions there. The service is fantastic.

The only complain which I don't know anyone could do anything about it is the moquitos. There are so many of them that we can't really enjoy the outdoor too often. However, I think that's the regional thing. It's hot and humid so don't think it can be controlled.

We will be back for sure.

  • Stayed May 2013
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karta M, General Manager at Kayumanis Nusa Dua Private Villa & Spa, responded to this review, June 7, 2013
Dear SJ California

Warmest wishes from Kayumanis Nusa Dua Private Villa and Spa,

Would like to thank you for choosing to stay in Kayumanis Nusa Dua recently and sharing the comment on TripAdvisor. We are very happy to learn that you had comfortable time during stay with us, and we really appreciate your feedback related to mosquitoes. It is our concerned indeed to reduce it, actually we have done 2 times for fogging and 1time for miss blower treatment in every week, and we will increase the frequent of treatment for the moving forward.

Once again, thank you for considering Kayumanis Nusa Dua and look forward to welcoming you back in Kayumanis Nusa Dua for another memorable experience in the near future.

Yours Sincerely,

Karta
General Manager
Report response as inappropriate
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Hobart
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed June 4, 2013

As a travel agent I had very high expetations of the resort, i had done my reserch very very well on every property and felt like I knew the property even before i arrived. When we arrived at the entrance, I realized that it would be a great holiday. The lobby was undoubtedly gorgeous.. The whole indoor design was unique( Balinese style+western luxurious style). Our villa was named "satan". It was beautifully perfect and nothing like we had seen before. Very private and the best we have had. We loved the privacy and luxury our villa offered us. The interior and exterior were built to perfection. We had several butlers attend to our every need. We must say a big thank you to "Yudi" who was very sweet and lovely during our stay.
Breakfast was amazing served in our villa every morning, fit for a king!
We hired bikes and rode all around nusa dua area, it was perfect.
One thing I would say, with the outdoor bathroom when I was having a bath noticed the villa next door could look down into our outdoor bath witch made me feel uncomfortable.
We stayed 2 nights and was disapoited upon check out. as soon as we checked out we where made almost feel like they didnt care anymore. We wanted the room for a few extra hours but they wouldnt let us unless we paid a few hundred more. 1 minute pass check in time we had calls and people knocking on our gate. We checked out at 12 and our flight didnt leave until 7pm. They let us lounge in the bar area but charged us for everything they possibly could (cold water, towels and coke). they also offered to take us to the airport for free but when asking to drop us in kuta (an extra 5 min away) they wanted to charge $25.00. Our stay was great, but as soon as we checked out we felt like they didnt care.

  • Stayed December 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karta M, General Manager at Kayumanis Nusa Dua Private Villa & Spa, responded to this review, June 5, 2013
Dear Larrissa,

Warmest greetings from Kayumanis Nusa Dua Private Villa and Spa,

Firstly thank you for considering to stay in Kayumanis Nusa Dua in December last year and for posting review on TripAdvisor.

We are very sorry to learn that your experience was disappointed on check out time, hurt your great time from arrival until during your stay. We really appreciate for your feedback since it allows us to look into the areas where we have failed to meet your expectation. Honestly your last experience was really not our standard, usually as long we could do effort in term of services for making our guest feels convenience, we really offer the best one.
Thank you for the kind compliment to Yudi has good taken care of you while you stay in Kayumanis Nusa Dua, we are pleased to share it to him.

Please rest assured since we have shared all your concerns to related department for our improvement and we do hope that your less than perfect experience did not prevent you from returning to our property and look forward to welcoming you back to Kayumanis Nusa Dua in the near future.

Yours Sincerely,

Karta
General Manager
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Taipei, Taipei, Taiwan
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed May 29, 2013

We had great pleasure in kayumanis Nusa Dua from 5/3 to 5/5.
During these days, we received the best service with warm smiles.
Although some air conditioner problems occurred, I still love this place.
I will come here again and recommend this wonderful place to my friends!

  • Stayed May 2013, traveled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Karta M, General Manager at Kayumanis Nusa Dua Private Villa & Spa, responded to this review, June 3, 2013
Dear Pazu_kao

Warmest greetings from Kayumanis Nusa Dua Private Villa and Spa,

It is having pleasure to know that you had great time during stay in Kayumanis Nusa Dua recently. We would like to thank you for taking the precious time to share your experience on TripAdvisor, and we well noticed with your feedback related to Air Conditioner, pleased be advised that we are now ongoing to replace all air conditioner by the new one. We hope it could be solving the previous problem.

Once again thank you for choosing Kayumanis Nusa Dua recently and We really appreciate for recommending us to other travelers. We do hope to have an opportunity to welcoming you back in Kayumanis Nusa Dua in the near future.

Yours Sincerely,

Karta
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kayumanis Nusa Dua Private Villa & Spa

Address: BTDC Area | P.O.Box 1828 , Nusa Dua, Bali 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Spa Hotel in Nusa Dua
#2 Luxury Hotel in Nusa Dua
#2 On the Beach Hotel in Nusa Dua
#3 Romantic Hotel in Nusa Dua
#14 Family Hotel in Nusa Dua
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Kayumanis Nusa Dua Private Villa & Spa 5*
Official Description (provided by the hotel):
Kayumanis Nusa Dua Private Villa is a collection of exclusive adult orientated one and two bedroom villas, a honeymoon suite and owner's residence each nestled within its own secluded walled garden. With visual elements of traditional design depicted in the thatched roof work, the villas accentuate natural lighting and a sense of spaciousness emulating the Balinese concept of open style living. All villas feature semi-open bathing facilities complete with outdoor shower recess, a personal plunge pool edged by a sundeck and reclining lounges as well as ample space for outdoor dining and romantic interludes. To escape the monotony of standard hotel room accommodation, villas at Kayumanis are equipped with a modern kitchenette which can be used to cater to special dietary requirements or enjoy a leisurely breakfast prepared by one of our unobtrusive butlers. Guest facilities at Kayumanis include an expansive freeform swimming, Spa, private Beach Club, Tetaring Restaurant featuring a tantalizing blend of Western and South East Asian specialties, also Piasan Restaurant featuring an original Italian cooking. ... more   less 
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Also Known As:
Kayumanis Private Villa & Spa At Nusa Dua Hotel Nusa Dua
Kayumanis Private Villa And Spa At Nusa Dua
Kayumanis Nusa Dua Private Villa & Spa Bali

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