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“Christmas Stay” 4 of 5 stars
Review of Sofitel Bali Nusa Dua Beach Resort

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Sofitel Bali Nusa Dua Beach Resort
5.0 of 5 Hotel   |   Bali Tourism Development Complex (Btdc) Lot N5, Nusa Dua, Bali 80363, Indonesia   |  
Hotel amenities
Ranked #18 of 44 Hotels in Nusa Dua
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773 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 5 cities Reviews in 5 cities
10 helpful votes 10 helpful votes
3 of 5 stars Reviewed January 20, 2014 via mobile

Attached are some pictures of the room, and i hope you have taken care of the carpet problems
- these things stucks on my pants and my suit, it looks horrible

The cables on the TV, why are these hanging out? These cables aren't supposed to be seen.

The check in problem, whereas we were given a room which has had somebody in it, which was illegally placed there as there are no record of that room has been checked in from the receptionist - This issue has been solved by Daniel, and we got a complimentary breakfast for as long as we stayed as a result.

-The speed of the room service, I understand that it was a very busy period, but 2 hours in the middle of the day for a burger and fries is totally unacceptable.

-There were shower drainage problem in one of the rooms, which my parents has called for several times and nobody comes to fix it until we checked out, we have mentioned this to the reception when we check out. PS: it was very gross that it took more than 30 minutes for the water for the shower to go away.

-The dead electricity on the new years eve, this is very unacceptable for a hotel your size to lose electricity for a full day, even after the box in the room was fixed, i still dont have light for my bathroom, TV and fridge, please get a few backup generators.

The New Year's Eve party, why were the lights of the whole hall was on? I asked several times for them to make the place a bit darker, as most of your guests are asians, and they are shy to dance and finally they end up just sitting there the whole night. And right after the fireworks end, everybody leaves no one stays for drinks or music, which I find very funny.

The positive side is that all the staff were very friendly and helpful, the hotel itself was magnifique, and it was a very nice beach.

Stayed December 2013, traveled with family
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBaliNusaDua, Manager at Sofitel Bali Nusa Dua Beach Resort, responded to this review, January 26, 2014
Dear Valued Guest,

Bonjour Selamat Siang!

Thank you for taking the time to write this review of our resort. We apologize for not meeting your expectations as you have outlined in your comments. We take our commitment to guest satisfaction very seriously, and we can assure you that we are personally reviewing these points with our management team, and will correct the deficiencies immediately.

Your recognition of our ambassadors is truly appreciated. We believe that they are a key asset in order to deliver a true magnifique experience to our guests. With little refinements, we have no doubt that all your expectations will be met in your next visit.
We look forward to welcoming you again.

Sincerely,

Tommy Trisdiarto
Director of Marketing & Communications
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed January 15, 2014

I stayed here for 3 night and found that it was an amazing hotel, but not fully ready to embrace as an outstanding 5 star hotel.

Positive: Nice view & ambience, spacious room with luxury design, comfortable swimming pool and direct access to the beach. Staff are extremely friendly and helpful. I love the public restroom that has toilet bowl equipped with warmer and remote control mounted in the wall for precise water spray =) so far i only found it in Japan public restroom

Negative: It seems that cleaning service has not maximize yet, the room and surrounding are a bit dusty. Product knowledge of the staff need to be improved. I dine twice in the restaurant for lunch and breakfast buffet, and found that lunch has much better quality for same food. In instance for sashimi and fruit, for lunch was very nice and fresh, while for breakfast was an opposite. And one thing noted, there were lots of fly during lunch. I'm not sure if the weather was quite humid at that time, but something need to be done. I'm about to get a lobster when i saw a fly on top of the meat, and I forced to cancel it.

Overall i see Sofitel has a great potential to be one of the best hotel in Nusa Dua if they take a quick action to fix these few little things. I may come back in a year to see if they are fully ready yet ...

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBaliNusaDua, Manager at Sofitel Bali Nusa Dua Beach Resort, responded to this review, January 21, 2014
Dear Valued Guest,

Bonjour Selamat Siang!

We value your feedback of your recent stay at Sofitel Bali Nusa Dua. Thank you for taking the time to writing it.

It is nice to hear that you enjoyed our Luxury Room and facilities. It is our goal to provide our guests with a lavish experience in all area of the resort. We are happy to hear that you recognize the hospitality and services rendered by our ambassadors.

Your other comments are duly noted, and we appreciate your understanding for the inconveniences. We understand that only through your feedback we are able to improve on the quality of services. The points have been shared with our management team, and the measures will be taken to rectify the issues.

We look forward to welcoming you again.

Sincerely,

Tommy Trisdiarto
Director of Marketing & Communications
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed January 14, 2014

I've spent 3 nights on Sofitel Nusa Dua & have a great experience there. With a great room design & pool access, makse my holiday even better. Still need finishing touch on some areas of the hotel, because the hotel is still under construction when we were arrived.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Sofitel.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SofitelBaliNusaDua, Manager at Sofitel Bali Nusa Dua Beach Resort, responded to this review, January 20, 2014
Dear Valued Guest,

Bonjour Selamat Siang!

Thank you for taking the time to write your magnifique experience staying at our resort. It is a pleasure knowing that the Luxury Room with pool access has met your expectations.
Regarding finishing touch of the hotel, although it is discreetly on going but it shows great improvement every day. We make sure that the facilities that we offer to our guests are up to the standard.

We look forward to welcoming you back in the future.

Sincerely,

Tommy Trisdiarto
Director of Marketing & Communications
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Bali Nusa Dua Beach Resort

Address: Bali Tourism Development Complex (Btdc) Lot N5, Nusa Dua, Bali 80363, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#13 Spa Hotel in Nusa Dua
#14 On the Beach Hotel in Nusa Dua
#18 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Bali Nusa Dua Beach Resort 5*
Number of rooms: 415
Official Description (provided by the hotel):
Indulge in a fine blend of French elegance and unique Balinese culture at Sofitel Bali Nusa Dua, a lavish 5-star beachfront resort with gorgeously landscaped pools and gardens against an immaculate stretch of white sand bordering the Indian Ocean. Take on leisurely walks along leafy pathways or spend refreshing moments at the centrepiece lagoon pool. Unwind with soothing treatments at So SPA; rejuvenate at Vietura Bali artisan of anti-aging, or stay in shape at So FIT fitness centre. Enchant your taste buds at the resort's two restaurants and two bars. A kids club takes young guests into a fun world of discovery. Memorable meetings are possible with 12 function rooms, including a grand ballroom and a ballroom with ocean views. Ideal for business, leisure, or family fun, Sofitel Bali Nusa Beach Resort welcomes patrons to discover its luxury beachfront offerings for their memorable Bali holiday, only 30 minutes from the airport and main attractions within easy driving range. ... more   less 
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Sofitel Bali Nusa Dua Beach Resort

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