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“A well needed rest” 4 of 5 stars
Review of The Puri Nusa Dua

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The Puri Nusa Dua
4.5 of 5 Hotel   |   Jalan Raya Nusa Dua Selatan, Nusa Dua, Bali 80363, Indonesia   |  
Hotel amenities
Ranked #30 of 46 Hotels in Nusa Dua
Perth, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
“A well needed rest”
4 of 5 stars Reviewed December 13, 2013

My wife and I stayed in the hotel from 2 December until 10 December and had a most fantastic relaxing rest.
We must say that the staff are a magnificent group of well trained and dedicated people who love their work place and show this with their enthusiasm.
As mentioned in other reviews, the hotel is somewhat isolated but that does not matter as their is transportation arranged for guests and also restaurants around Nusa Dua who will take you to and from the hotel
we can say well done to the General Manager his assistant and especially the staff for making our stay a much rewarding one
cheers Elaine and Alan

  • Stayed December 2013, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MantraNusaDuaBali, General Manager at The Puri Nusa Dua, responded to this review, December 20, 2013
Dear Alan and Elaine,

Many thanks for your comments and for being our guests. We so appreciate the fact that we were able to exceed your expectations
We are indeed blessed with a wonderful team and it is so gratifying to know that our guests feel the true Balinese warmth and spirit that they genuinely give to our guests.
We look forward to being able to have you as our guests once again in the near future.
Wishing you and your family a very Merry Xmas and a Happy New Year

Regards
Gary Rosen
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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205 reviews from our community

Traveler rating
    91
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    22
    8
    8
See reviews for
37
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (57)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
  • Russian first
  • Any
English first
Brisbane, Australia
Contributor
16 reviews 16 reviews
10 hotel reviews
Reviews in 12 cities Reviews in 12 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed December 3, 2013

Stayed here for 4 nights with my husband after time in Legian and Ubud. The hotel is nice and new and loved the layout of the pool etc. Can't rave about the staff enough - such lovely, polite and friend people. Was disappointed with the price of the food there as nearly the price of eating out in Australia, the one night we ate at the restaurant there was only us and another couple. However, there's a free shuttle bus to Bali Collection which has plenty of restaurants. Also several restaurants around Benoa over free pick up and drop off in their private shuttles. Not sure if I would stay again but mainly because I found Nusa Dua too quiet and would prefer Legian. Thanks to all the staff for making us feel so welcome

  • Stayed November 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
14 helpful votes 14 helpful votes
2 of 5 stars Reviewed December 3, 2013

What a huge disappointment in this hotel. The only thing going for it are the wonderful staff. Firstly, let me mention the location, it's very isolated, not a bar, restaurant or shop to be seen, so forget about a lovely stroll, there's nowhere to go. Then there is the condition of the property, for a hotel that is around 12 months old it's in poor condition, everywhere you look, both inside and outside requires maintenance. I wonder how a new building can deteriorate in such a short time, the hotel lacks ambiance and soul. Thankfully I was only there for 2 nights.

  • Stayed November 2013, traveled with family
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
3 of 5 stars Reviewed December 3, 2013

Stayed 3 nights November/December 2013.
Appearance is tired for a 9 month old hotel.
At arrival you will need to climb at least 30-40 steps or go up a very steep ramp. Entry definitely
not user friendly for anyone in wheelchair or walking disability.
Odd size steps to some stairwells so beware, almost tripped twice. Also some steps are approx 2 inches in height that are not visible in some areas.
Hotel is extremely isolated and secluded. Nothing around.
Free shuttle to Bali Collection Shopping Centre good although sometimes full and next service is 1-2 hours wait. Only 1 service to Kuta. Good prompt taxi service available.
No seating or fans near concierge for shuttle/taxi waiting. very unpleasant wait.
Room was of a decent standard, comfy beds and pillows, lots of space however they were not
very well cleaned. Floors had spill marks from prior guests, balcony dirty and dusty, not inviting. Bathroom shower was grubby, mold around the base. Cracked and chipped tiles and a very unpleasant odour coming from the toilet. Prompt maintenance staff sent to fix problem, smell disappeared for 1 day and then returned. Was offered change of room.
Breakfast buffet menu was ok, however waited 15 mins for poached eggs on toast. 2 mornings ran out of fruit, staff advised that they had sent someone to market to buy.
Lunch/Dinner menu poor choice. Ate the following and rated risotto 6.5, laksa 4, ceaser salad 5, overall lacking quality and presentation.
Pool area very nice, towels supplied and nice sun lounges. Beautiful massive pool.
Mantra staff are very friendly and eager to please but most are very very young, lack experience and struggle communicating. Hotel is lacking visible experienced management to oversee running of hotel. Overall I would rate Mantra no more than 3.0 star. Would not stay again.

Room Tip: Ask for a room with a view.
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  • Stayed December 2013, traveled with friends
    • 2 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Centreville, Virginia
Top Contributor
201 reviews 201 reviews
32 hotel reviews
Reviews in 61 cities Reviews in 61 cities
101 helpful votes 101 helpful votes
4 of 5 stars Reviewed November 24, 2013

This was my home away from home when I visited Bali for 4 days. The location is far from the noisy street bar scene so If you like peace and quiet this is the place for you.
My room was a king sized bed with a comfy mattress and pillows. Lots of natural sunlight coming from the terrace with a glass door. I kept the door closed though due to mosquitos.
Bfast was included. Buffet style served everyday for 7-10am. Local fares and continental breakfast to choose. from
Great staffs who are uber friendly and always has a smile.
Would suggest to include more dining options.

  • Stayed November 2013, traveled solo
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 19, 2013

Recently had a short stay here with my wife and I must say it was a great hotel. Nicely presented room and bathroom with a very nice balcony that included a sun bed. It was a good size and quiet at night. Hotel pool is fantastic and the cafe attached to it had a nice menu and friendly helpfull staff. Staff in general was extremely helpfull, professional and friendly. We will definitely be back.

  • Stayed November 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quezon City, Philippines
Senior Contributor
37 reviews 37 reviews
7 hotel reviews
Reviews in 17 cities Reviews in 17 cities
25 helpful votes 25 helpful votes
5 of 5 stars Reviewed November 14, 2013

We stayed at Nusa Dua as part of a group attending a conference. The hotel and its gardens are beautiful. Its staff is great and cater to your every need.

The restaurant has a very good menu, but after a few days eating there I needed a change. I told the young cooks I wanted Spaghetti a la Puttanesca. They did not know the dish and I suggested that, for future reference, they look it up in the Internet. It was a delightful surprise when they came back and served me a fantastic and faithful version of this dish.

  • Stayed October 2013, traveled on business
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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Additional Information about The Puri Nusa Dua

Address: Jalan Raya Nusa Dua Selatan, Nusa Dua, Bali 80363, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities ( Kid / Family Friendly ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#19 Romantic Hotel in Nusa Dua
#26 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Puri Nusa Dua 4.5*
Number of rooms: 172
Official Description (provided by the hotel):
The Puri Nusa Dua offers 172 rooms including 24 suites. Superior, the entry level of room, provides utmost comfort as it is very spacious at 51sqm with choice of King Size Bed or Twin Beds. Similarly, Deluxe offers amenities and facilities of Superior plus separate shower and bath tub with glass window looking through the bedroom. Our Suite located on the highest floor features a separate living and dining area, spaciously at 102sqm. Two balconies with a day bed and sitting area provide a homely feeling. With the convenient location just 20 minutes via toll to Ngurah Rai International Airport (Denpasar) and 25 minutes from Kuta and trendy Seminyak, the Puri Nusa Dua ensures a pleasant stay for guests. ... more   less 
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Also Known As:
The Puri Nusa Dua Bali

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