I had stayed @ Mantra for 2nights (regretted I couldn't stay longer) in May 2013 and i can only say the staffs and stay were AWESOME & SIMPLY WONDERFUL! Bali is a place i love to go every year and i have never met and received such caring, helpful and sincere service from a hotel whats more a new hotel that i am only staying for 2 days. This trip was the most memorable Bali trip i ever had
*Special note to the GM of MANTRA; You have a very valuable and fabulous staff called Dik Dik who went beyond his job scope to make our stay a very comfortable and great one!
There are so many good things that i want to rave about the service and staffs of Mantra.
Firstly, the staffs welcome us with great smiles and told us that they had upgraded us to a deluxe room however it was a king's single bed room so we requested to change to twin-bedded and the guest relations executive Dik Dik who has showed us to the room immediately spring to action to make the necessary arrangement. He even promised to bring us to a good babi guling place (the one we ate that afternoon was a disappointment). Since the hotel is on a "hill", they do provide transport to the nearby Geger Beach and even a guide to show us to the beach chairs (i think since the hotel is not along the beach, they need to reserve some chairs for the Mantra guests at the beach).
On my 2nd day @ Mantra, things turned bad for me, I had very bad poisoning and was in so much pain that i had to get my friend to ask the hotel to get the doctor to go to the hotel. I don't know how long i waited (i just know that i was in so much pain and weak from all the vomiting and diarrhoea), finally the doctor came! The doctor said they had to send me to the hospital for drip and observation. When i was being lifted to the stretcher, i saw all the anxious faces of the Mantra staffs standing outside my door. My friend later told me that while i was in the toilet wringing in pain, the Mantra staffs were at the lobby wringing their hands waiting for the ambulance to arrive, At that moment, i feel that i wasn't alone, all these people genuinely care for me! Dik Dik even came along to the hospital despite it's after his working hours! And he even called the hospital the next day morning to check if am really ok! Lucky i was able to discharged within that night and was back to Mantra at midnight. I have stayed in many hotels (big chain ones) BUT i have NEVER EVER experience such caring and sincere gesture from a person whom he/ I just met a day ago plus he did all these from the bottom of his heart! We tried giving him a tip but he refuse saying it that it's his job and it's what he does. A job that extends out of working hours and that kind of concern, Dik Dik, I don't think so. He even went to great length to call the chef to cook something hot and light for my breakfast, ask me for the kind of tea i drink & send it to my room, let us have a very late check-out since our flight was a night one and most touching of all was a flower arrangement and card signed by the Staffs of Mantra!
I can only say a BIG THANK YOU TO ALL THE STAFF @ MANTRA! You Guys ARE AWESOME AND FABULOUS!! Dik Dik; Hope you received our appreciation by now, YOU ROCK! Hope to see you when am there the next time.
I will definitely return to Mantra and recommend my friends to stay there! Hope you guys keep up this awesome service and more food choices after the hotel is officially open!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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We could not be more pleased to hear that Mantra Nusa Dua was the highlight of your recent trip to Bali. Thank you so much for for your generous comments and sharing your experience through this review.
We take pride in the service quality we provide and are happy to learn that you found our staff, especially Didik, to be excellent. Your comments have been shared with the entire team.
We do hope you have now fully recovered and look forward to welcoming you back to our hotel again in the future.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.