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“You must go” 5 of 5 stars
Review of Mulia Villas

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Mulia Villas
5.0 of 5 Resort   |   Jalan Raya Nusa Dua Selatan | Kawasan Sawangan, Nusa Dua, Bali 80363, Indonesia   |  
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Ranked #1 of 44 hotels in Nusa Dua
Hong Kong
2 reviews
8 helpful votes 8 helpful votes
“You must go”
5 of 5 stars Reviewed April 25, 2013

From the moment you arrive until the time you have to leave this complex it ticks all boxes expected.

This hotel comprises part of one of the largest complexes in this corner of Bali and it does not fail to impress given its scope. The staff are attentive but non-intrusive, and nothing appears too much to request, however the personal butler service enhances individual luxury to another level.
We were fortunate enough to enjoy part of our honeymoon within this part of the resort and cannot wait to return. The level of service we experienced was exemplary and the attention to detail really made us feel we were being treated to an individual luxury service, including our anniversary bottle of champagne and canapés.
The overall interior design of the complex promotes a luxury lifestyle which is enhanced by the indiscreet yet tasteful collection of various modern art pieces and contemporary floral arrangements that help guests feel they are enjoying a bespoke service.
In addition, we did not need to sample some the local restaurants as a result of the impressive standards offered by the collection of in-house restaurants, including the superb Living Room that catered for breakfast,lunch and dinner in an array of local and international dishes and cuisines and the sophisticated Sky bar where the staff were more than accommodating to fulfil personal requests .
To summarise this complex allows you to indulge in some of the highest levels of hospitality without being overly fussy. My wife and I cannot wait to return.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The M, Manager at Mulia Villas, responded to this review, September 3, 2013
Dear Mae W,

Thank you very much for your generous compliments and for taking the time to share your holiday experience. We are much honored to have received such a positive review and it has been a pleasure to have you as our guest. Your comment will be shared to the team and we hope that we will have the pleasure to welcome you back to Mulia Villas – Nusa Dua, Bali in the not too distant future again.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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192 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    5 of 5 stars
  • Service
    5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (24)
Date | Rating
  • Chinese (Simplified) first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
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English first
Sydney, New South Wales, Australia
1 review
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed April 21, 2013

We are a family of 2 children aged 7 and 6. My husband and I both work long and hard in our own businesses so when it comes to holidaying, we like to stay in luxurious places.
The Mulia is an amazing place where they have spared no money in making sure that everything from the showers to the lounges, the pool side furniture to the artwork throughout the resort and the bedding and linen was of the highest quality!
The staff radio in ahead where ever you go and greet you by name. You really feel like royalty!!
We played tennis with the kids which came with (2) ball boys who also entertained the kids while hubby and I had a game.
It is important for us to stay somewhere where the kids can be entertained so that we can have a break.
Initially we where a little concerned about the kids club as there was not much about it on their website, however, it was fantastic and the kids practically begged to go back everyday.
We stayed in a (2) bed family villa (NOTE: this is 2 separate lots of accommodation but within your own private compound) which was just beautiful.
This came with our own butlers. Mustika and Agus were amazing, polite and ever so accommodating.
When it came time to leaving, it was very emotional for the kids who became so friendly with Agus who was just wonderful with them.
The food was to die for and if you do stay at the villas you HAVE TO get the live BBQ dinner.
This is a mixture of lobster, prawns, ribs, steak, vegetables, salads and more desert than you stomach can handle - not to mention the 4-6 staff who wait on you hand and foot throughout the dinner.
We had a wonderful time and have already made arrangements to return in July!
It is money well spent.

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The M, Manager at Mulia Villas, responded to this review, September 3, 2013
Dear JMOORE78,

Thank you very much for your generous compliments and for taking the time to share your holiday experience. We are much honored to have received such a positive review and it has been a pleasure to have you as our guest. Your comment will be shared to the team and we hope that we will have the pleasure to welcome you back to Mulia Villas – Nusa Dua, Bali in the not too distant future again.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
1 review
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed April 20, 2013

We've just spent 4 nights, stayed in a family villa with private pool on our anniverssary.
All staff are are amazing..so friendly. Everybody is always greeted us with name so different than others. The villa set up was so great with huge jacuzzy ..The breakfast served at the cafe and living room provided with high quality food and service. In living room our needs were full fill with variety of quality bread, my kids love it. A friendly and skill full butlers were assigned, they always ready whenever we need them. We would definitely come back and recommend Mulia villa to others. Fantastic Resort....

  • Stayed April 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The M, Manager at Mulia Villas, responded to this review, September 3, 2013
Dear Willietian,

Thank you very much for your generous compliments and for taking the time to share your holiday experience. We are much honored to have received such a positive review and it has been a pleasure to have you as our guest. Your comment will be shared to the team and we hope that we will have the pleasure to welcome you back to Mulia Villas – Nusa Dua, Bali in the not too distant future again.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
1 review
5 helpful votes 5 helpful votes
4 of 5 stars Reviewed April 18, 2013

I just came back from a 3 nights stay at The Mulia & we stayed in a one bedroom villa. We initially booked the Grand Hyatt but changed our booking to The Mulia as we learned of this resort from an indonesia friend who had stayed there. The one bedroom villa is beautiful and new. It comes with a private pool in the courtyard which we enjoyed very much. The butler service was wonderful, our butlers speaks good english & their knowledge of the resort's facilities was very good. We had breakfast & afternoon tea at this place called the "Living Room" and it was awesome. Quality of food & service was great. Our bedroom is being cleaned and touched up all the time. The villa environment is pleasant & quiet. We ordered a private bbq dinner in our villa on the last night of our stay & it was done very nicely.

Nevertheless, there were three shortcomings from our stay & I am stating them objectively. On our second night, the water heater in our villa was not working. It's 11pm. The duty manager offered 2 options to us, either to change to another one bedroom villa or go to another villa to take our bath/shower & return to our villa to sleep & they will repair the water heater the next day. We find both options unacceptable as we had our stuff in the villa, it was a hassle for us to pack our stuff to shift to another villa & to unpack them again. The second option was ridiculous. We could not accept going elsewhere to take our bath/shower & return to our villa after that. We were talking about 11pm at night. We felt that both options were convenient options for the staff to close the case with us but both options were not convenient for us. In the end, we decided to stay put & put up with the cold shower. The staff repaired the water heater the following morning. We requested for the email of the CEO of The Mulia so that we can write our feedback to him/her. The resort manager met up with us on the following morning instead. He sincerely apologised to us for the water heater incident and offered us free spa treatment for the day and a free late check-out. We accepted his apology and offer.

The other shortcoming was our dinner at their french restaurant called Soleil. We placed our order at 7:15pm. We ordered a soup, wine & a fish dish as main course. After we finished our soup & wine, we were told by the same waitress whom we placed our order with that our main course is "out of stock". The time was 8:20pm. Having been to many fine dining restaurants, we found this piece of news rather unusual and unpleasant. First of all, there were less than 10 tables of guests in the restaurant that evening. We knew this as a fact as we sat there from 7:15pm to 9:15pm. If the restaurant was busy, we can excuse the staff as they may be too tied up to look into our order. If a particular item on the menu is unavailable, we expect the waitress to know and advise us before we place our order. It is also quite absurd to have a regular item on the menu to be "out of stock". We suspected something was not quite right and that the waitress was not telling us the truth. Nevertheless, we had no choice but to continue with our dinner with another fish selection. We sat in the restaurant from 7:15pm & ended up having our main course at 8:45pm. Other diners who arrived after us had finished & left before us. As a gesture of apology, the cost of our main course was waived. We felt that the dining experience was unpleasant & could not simply be redeemed by giving us a free main course. This is not what we are looking for when we chose to dine in a french restaurant. We are not looking out for a free meal. We also found the speed of service to be slow. There were few diners & yet the speed of serving the dishes was slow. The waitress who served us was polite but she did not smile at us at all throughout the whole dinner.

The third shortcoming was my massage at the Spa on the last day of my stay. I had 2 girls massaging me at the same time. At the end of the massage, I went back to my room & discovered that the left side of my waist was sratched & it looked like a finger nail scratch. I did not give this feedback to the Spa Manager as I was tired & it was the last day of my stay. I did not want to go through the hassle of speaking to her. Nevertheless, I would like to make a note here that the Spa Manager was a very friendly & professional lady. We met her on the third day of our stay when we went to the Spa for treatment.

Dispite the three shortcomings, we would want to go back to The Mulia for next Bali trip. This stay was a 7 out of 10 for us, there is room for improvement. Staff service was 8 out of 10, minus 1 point for the duty manager who initially managed our water heater incident poorly & minus 1 point for the waitress at Soliel. Nevertheless, 10 out of 10 points for our two butlers.

Room Tip: I recommend the one bedroom villa for couples.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, null, Singapore
1 review
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed April 4, 2013

The Mulia Villas is part of a resort, hotel and villas complex....very impressive with over 600 rooms and 108 villas. The complex is well connected and so you can visit various cafes...bars...lounges...restaurants. The resort/hotel is next to St Regis but Mulia has its own Bali temple nearby overlooking the Indian Ocean. Nice view...must see.

At the villa, we spent 3 days 2 nite....the villa is spacious and clean. The private pool is just a step away and I can't imagine I spent almost everyday in the pool! The bed is comfy....we have bulter service...2 bulters (Mutika and Hadi), one for the day shift while another for the nite shift. Their service is impeccable and attentive. The toilet, indoor jacuzzi, shower and dressing area is spacious. The toilet seat...awesome! It is heated...cannot imagine!

Will visit Mulia Villas again!

  • Stayed April 2013, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Reviewer
8 reviews 8 reviews
8 hotel reviews
Reviews in 6 cities Reviews in 6 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 4, 2013

Our family loves Bali so much.. We visit Bali at least once every year. We tried different hotels every time.
But I think last time is the best vacation we have ever had in Bali.
We stayed for 3 nights at the family villa at The Mulia Villa.
The day we arrived at the airport until we back to airport for home, we were spoiled by all the great services.
The villa was very nice decorated and very relaxing..My son enjoy the pool so much, Although the trees are still skinny (so it was very hot; I think give it another 3 months will be nicer).
The amenities in the villa was superb.. There was a nespresso machine ensuring for nice coffee all day in the room, all the selections of tea and a basket full of all kind of fruits that was replenish everyday.. little touch but really pampering.
The breakfast at the Living Room was very...very.. very nice, not to mention the High tea.
My son loves the canapes and my daughter delighted by the smoked salmon puff with caviar.
Well.. Mulia always means superlicious and quality food guaranteed :)
And our butler Pak Hadi was always there for us, arranging all our needs... made all the booking and escort us to the restaurants and made sure that we were welcome and find a table immediately. He greeted our guests friendly and escort them to our villa.
Million little things that made our stay very memorable at the Mulia Villa.
The superb services and friendly staffs were really welcoming and pampering.....AND for sure we will coming back...

  • Stayed March 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The M, Manager at Mulia Villas, responded to this review, September 3, 2013
Dear Ferlita,

Thank you very much for your generous compliments and for taking the time to share your holiday experience. We are much honored to have received such a positive review and it has been a pleasure to have you as our guest. Your comment will be shared to the team and we hope that we will have the pleasure to welcome you back to Mulia Villas – Nusa Dua, Bali in the not too distant future again.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, Seoul, South Korea
2 reviews
Reviews in 2 cities Reviews in 2 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed April 1, 2013

Just got back from Bali. We spent Two night in Mulia Villa and we had a GREAT EXPERIENCE with our Friendly Korean GRO Joyce. Great things about her is not only she can speak Korean and make korean comfortable, but also very supportive for everything. She gave us little TIPs to enjoy our meal at 'The Cafe' and so on. Actually I was kind worried before we get there due to bad reviews from tripadvisor, but my fears were utterly groundless.
My wife had injured little after midnight, manager and security guy came to our villa and took us to the emergancy room and waited until treatment is done, around 1:30am.
Except this little accident, it was AMAZING experience. Foos of The Livingroom, where we had breakfast, was great too.
Anyway, people who are not yet decide where to stay, Mulia resort is the one for sure.
Thanks again Joyce and every staff. We will get back soon. ^^

ps. It is shame that my english skill is not good enough to explain all the good things about Mulia.

  • Stayed March 2013, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The M, Manager at Mulia Villas, responded to this review, September 2, 2013
Dear Raeseok,

Thank you very much for your generous compliments and for taking the time to share your holiday experience. We are much honored to have received such a positive review and it has been a pleasure to have you as our guest. Your comment will be shared to the team and we hope that we will have the pleasure to welcome you back to Mulia Villas – Nusa Dua, Bali in the not too distant future again.

Sincerely,

The Management
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mulia Villas

Address: Jalan Raya Nusa Dua Selatan | Kawasan Sawangan, Nusa Dua, Bali 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Nusa Dua
#1 Romantic Hotel in Nusa Dua
#1 On the Beach Hotel in Nusa Dua
#1 Top resorts Hotel in Nusa Dua
#2 Family Hotel in Nusa Dua
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Mulia Villas 5*
Official Description (provided by the hotel):
This is the place to bliss out everyone. Explore the dramatic coastline of Nusa Dua that surrounds The Mulia, Mulia Resort & Villas, experience the serenity of breathtaking landscapes, or stroll through the perfect for those special moments. Indulge amidst magnificent nature escape you will find nowhere else.Be pampered. Be spoilt. Be indulged. Nestling yourself in a blend of luxury and nature.Steps from the white sand beach, featuring private pathways to the secluded gardens and ultra exclusive hydrotherapy pools surrounded by lush landscapes, the exquisite Villas combine intimate settings with ultra-luxury services and amenities to craft an unparalleled island experience for those seeking a sense that transcends conventional tropical getaways. ... more   less 
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Also Known As:
Mulia Villas Bali/Nusa Dua

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