We stayed there in July 2013 for about 12 Nights. The first impression, despite High season, was that of an abondened Shopping Mall. But the causa Mulia/Bali is a bit more complex and it has a lot to offer, but at the same time disappoints in very basic topics.
- Very big and nicely equipped rooms. The bed was huge, a bit hard but absolutely OK. Internet is included (which should be anyway standard in todays time), when you agree to sign-up in their reward program.
- Bathroom: the bathroom was outstanding in design and function. Two sinks, a tub and a big shower. What was a bit outstanding was the electronic Toilette. We have never experienced something like this, got used to it fast and started to miss it immediately at other Hotels (e.g. Mandarina Bay Sand Hotel, Singapore).
- Overall: in regards to room design and function, there was a planning team in place who knew what the were doing: bravo!
- The Management undertakes a lot of effort into keeping the beach clean and stone free AND it works!
- The gym was very nicely equipped and offers besides a power plate also nice workout equipment.
- The biggest disappointment for us was the quality of food and drinks. Quite clearly, you will be charged high prices, but what you get is nice design but little taste (with only a few exceptions). After a couple of days we preferred going out to eat & drink and were even more disappointed, when we had to eat at the Hotel again. (more about Food, later).
- One thing, which made me pretty mad about the Hotel Management was, that they failed to arrange good agreements with the Taxi Organization for their guests. Background: the Hotel is located at the end of a Hotel strip along a street which leads to Nusa Dua (Center & Bali Collection). To walk to the center, it would take during the day 15 to 20 minutes to the center of Nusa Dua. At night time this is a different topic, since at the last third of the way (around the mulia) there is no sidewalk and there are no lights – besides it being very dangerous to walk on a busy road in the dark, it takes one 30 to 40 minutes for approx. 2 km. It happened to us three times, that we needed at night time a Taxi from downtown Nusa Dua to the Hotel. While the tax meter fare would be regularly ~4000,- all cabs charge Mulia Guests the tenfold and more … 50.000 was always the negotiation basis. The cab drivers know, about the dangerous and dark road on the last third and fully take advantage. During the day time they do this with the (unofficial?) agreement of the Hotel Management. You pay 25.000 Minimum for the ride e.g. to the Bali Connection (about 3 to 4km), even though per Taxmeter it would only be 4000 to 6000. The other way around, e.g. after the last Hotel Transfer from the Bali Collection (about 10pm) is done, the cab drivers know, that there is no alternative and you pay even double of what you would pay during the daytime. Another example: a cab from Kuta to the Mulia would be per Taxameter about 70.000 to 80.000 …. The cabs usually will charge you as a guest of the Mulia twice as much. (From Guest of Novotel I know, that they have more luck to obtain a drive in accordance to the taxameter.)
- There are two things that I would expect from the Mulia:
o To try to resolve the issue with the Taxi organization. An if this does not work out, to have their own hourly transfer shuttle (center/ Bali Connection).
o To find a solution with the community, to complete the sidewalks and street lights to cover also the last third of that road.
- Most Mocktails are kind of disappointing tastewise. The first days I thought i had a couple of simply bad mixes, but then I saw how they were poured out of a big can where they were pre-mixed. The fruit juices were also disappointing: they never tasted really fresh. => that this can be different, we experienced now multiple times outside the Hotel, which made us wonder why we pay a prime. If this luxus hotel does not stand for the best food and drinks, then what exactly is their mission? If one needs an example: take orange juice or a watermelon juice and compare them to the ones served at a bar in Kuta (in the Centro Mall).
- Restaurant and bar prices. Really expensive are drinks (non-alcoholic and alcoholic). E.g. a can of cocal cola is outside the resort 8.000 (already a tourist price) inside it is 50.000. But more important is, that for the prime prices asked in the restaurants, the food is tastewise not really great. There was only one exception and that was the indian food at breakfast – that was really outstanding. Everything else was small in portions and under average in taste. The European dishes, e.g. Pizza and Spagetthi were not tasty at all. The desserts allways looked fantastic, but were quite disappointing (only exception here, the Japanese ice cream at the Japanese restaurant).
- The pools: The pools all look fantastic but become boring after a short period of time. Within the water there is nothing special: no built in whirpools, no massage streams or underwater seats. The water is a bit chilly but bearable during daytime. After sunset, we tried a couple of times to go swimming, but then it was clearly to cold to be an attractive refreshment. However, it is not so cold that it is not bearable at all as one Lady from Singapore wrote in Tripadvisor. With a few creative ideas, Mulia could certainly make more out of the various pools / the pool experience.
- The SPA: average in design, outrageous in price. We decided therefor to go to an external SPA.
- I really do not understand why, but there are hardly any trash bins around the pools and the beach.
- Internet is slow, bareable but slow.
The breakfast choice seems great at first, until one realizes that it is tailored mainly towards asians. If you are not into chicken feet or chicken stomache gulasch, then the selection gets dramatically smaller. What remains is a bit over standard breakfast buffet, which is sufficient for some 3 to 4 days. We, that stayed 12 nights, were bored to death with the selection and started to buy and bring our own breakfast. The small selection of bread, pastry and cakes has not changed once while we were there. The coffee/ cappuccino is about average - again for really good cappucino and pastries there are several good places in the centro mall in Kuta. (What I do not get is: they have excellent coffee in Indonesia, there are places that can obviously make perfect cappucino …. Why are they not aiming to make the best coffee? … and are satisfied with an average?) I list the breakfast under neutral, because there is a huge selection of chinese and japanese (sushi), which might make for asians the perfect breakfast. For Europeans there is simply a lot missing … Hoever, Asians or not, the indian dishes at breakfast was the only food, that was way above average tastewise. The responsible cook is a master for indian food (but the selection is very limited)!
Service: the personnel was very friendly and helpful. The only bummer was our fruit basket. My wife is allergic to apples and despite various calls, we nearly always got apples instead of other fruits. Sometimes after a request for change, the number of apples were simply doubled.
Final Resume: currently we would not recommend the Mulia until a few things got fixed. For Honeymooners, there are more romantic Hotels on Bali. As a design Hotel, there are many things not completed, which leaves sometimes the impression of an abandoned Shopping Mall. The biggest issues were for me the lack of quality food and selection that did not go well with the charges. If one keeps in mind, that the Mulia is very succesfull as a business hotel in Jakkarta it is just a matter of time, till they will have learned their lessons what it means to run a vacation resort.
- Official Description (provided by the hotel):
- Opening February 2013. With stunning beach frontage along Nusa Dua's bay, The Mulia evokes a relaxed yet polished sensibility. From expansive and elegant suites to distinct lounge and oceanfront pools, The Mulia's luxury accommodations truly exceed expectations for style, comfort and service. Experience a relaxing retreat with lavish amenities at this amazing haven. ... more less
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- Also Known As:
- The Mulia Bali/Nusa Dua