Stayed at The Mulia for 2 nights in April 2013. Stayed in the Earl Ocean View suite. Service at The Mulia and also Mulia Resort was excellent. From a personalised welcome upon arrival to ensuring your every need is met, The Mulia spares no effort to make you feel like a VIP or even a celebrity.
Room rate came with complimentary afternoon tea at The Lounge just next to the pool, which was of a high standard and quality.
Every morning, your butler is at the door, greeting you as he delivers your papers. Buggy service is provided for travel to other parts of the resort and their system is so efficient that you do not have to spend any time waiting for a Buggy. The butler or buggy driver also escorts you all the way to your venue eg the restaurant and passes you over to the Restaurant Staff saying things like, "these are guests from the mulia, they would like to have breakfast here, pls take care of them"...and before he takes his leave, he politely asks for permission to be excused. It is through such etiquette and service that the mulia staff stand out as being well trained in customer service compared to the staff of other 5 star resorts.
The rooms itself were luxurious. Very well appointed. Wonderful jacuzzi in the large patio for The Mulia rooms. The hotel itself looks luxurious, with beautiful pieces of furniture. Very well designed indeed.
Food wise, The mulia/mulia resorts beats all other 5 star hotels. Their buffet breakfast at The Cafe restaurant is the best in Bali and even Asia....they even serve sashimi for breakfast and their sashimi is very very fresh...This I can vouch for as I travel to Japan at least twice a year and I think I know my food well enough to be discerning. No hotel buffet breakfast has impressed me as such....the only other hotel that comes close is the St Regis Bali, followed by Hilton Niseko in Hokkaido.
Also ate dinner once at Soleil restaurant, had satsuma wagyu steak flown in from Japan, which was very good. Also had seafood stew which included canadian lobster which was very fresh and nicely done. However the best dish has got to be the Ikan Bakar recommended by the knowledgeable waiter, it was moist on the inside and well-grilled on the outside.
Facilities-wise, Mulia also has it all - private beach, a few large swimming pools, tennis court, many places/avenues to relax and chat with friends/family, and also a spa.
Tried their spa, which exceeded expectation, not as established as Banyan Tree Spa or the Remede Spa at St Regis but they have well appointed spa rooms and generally offer quite high standards of spa treatment.
Overall, I feel the winning point of Mulia over all other luxurious resorts has got to be their well-trained staff, who are ever so impeccably groomed, polished in delivery, knowledgeable and polite. 10/10 points for their customer service. 10/10 points also for the food and actually every other aspect too...:)