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“Good service but disturbed sleep” 3 of 5 stars
Review of Mercure Bali Nusa Dua

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Mercure Bali Nusa Dua
4.0 of 5 Hotel   |   Jl. Nusa Dua Selatan | Lot SW 03, Nusa Dua, Bali 80363, Indonesia   |  
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Ranked #31 of 44 hotels in Nusa Dua
Singapore, Singapore
Contributor
16 reviews 16 reviews
16 hotel reviews
Reviews in 15 cities Reviews in 15 cities
12 helpful votes 12 helpful votes
“Good service but disturbed sleep”
3 of 5 stars Reviewed June 6, 2013

The hotel is still new. Nice pool but I didn't get to use it. It has its private beach 5 minutes drive from the hotel. Hotel provides shuttle service to and from the beach. The beach is ok not fantastic.

Room is small. Almost no place for the second suitcase. It is ok though. The service is wonderful. The people at the reception were very helpful and always smiling. My only problem is the sound proofing of the room. I heard doors banging at night and in the morning. The tv from other rooms can be heard in our room.

Breakfast is very basic and almost the same everyday.

  • Stayed May 2013, traveled with friends
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter S, General Manager at Mercure Bali Nusa Dua, responded to this review, June 7, 2013
Dear Mr. Haydee C,

Thank you for your kind comments in your recent Tripadvisor review.

I have noted your comments re the sound proofing, for your info this is a matter which has been addressed before to me. I can advise you that last week a sound specialist has been visiting the hotel to make an investigation. We are now awaiting his report with recommendation to solve the matter .

I remain with kind regards and hope to welcome you during your next visit to Bali.

With kind regards,

Peter Stolk
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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199 people have reviewed this hotel

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Rating summary
  • Sleep Quality
    3.5 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (29)
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Redcliffe, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed June 3, 2013

Stayed here with friends Julie and Ross. Brand new hotel has lots teething problems, hotel room staff excellent, rooms very small, food below standard,coffee terrible, few facilities, I stayed here for two weeks, I managed in small room but poor Julie and Ross rooms far too small.hard for me to come back or recommend this hotel unless changes are made . I would suggest.quick fixes Putting some drawer storage in rooms either side of bed.reassess the desk area could have storage drawers there , also needs a mirror on wall over desk so we girls can do hair & makeup,as no bathroom just toilet room and shower room hard to get in and out of both if two in room. great pool but no shade area needs sail ,fact no shade anywhere on complex that needs attention, not good for children .no spa no coffee shop staff need barista training and decent coffee machine, food well don't go there never been in any Accor chain hotel with a menu like this one .new chef just started hope he can turn things around. Really the buk stops with management suggest manager takes a good look at all these comments. Could be really beautiful if managed correctly and a few things are done to make guest stay more comfortable wonder where manager eats? Bali is tourist mecca so pork bacon ,skim milk and soy milk aren't that hard to supply surely,management should look a little down road at Novotel I have stayed there before and that's where we go for coffee & brekky great themed dinners entertainment great for kids families facilities excellent rooms spacious that's where we will be staying again when next in Bali early next year. Best thing I can say about Mercure Nusa Dua is we got our daily exercise walking to and from Novotel for coffee, breakfast ,Pause cafe is a life saver. Would come back to Mercure only if invited and improvements made but not as a paying guest sorry Accor love your hotel chain but this beautiful hotel on outside needs more love and thought on inside .staff did point out managers quarters though no problems with size there by the looks.come on Mercure get it together!!!!

Room Tip: Never judge a book by its cover look carefully inside.
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  • Stayed May 2013, traveled with friends
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter S, General Manager at Mercure Bali Nusa Dua, responded to this review, June 7, 2013
Dear Mrs. Vivienejh,

Thank you for taking the time to add your comments at Tripadvisor.

I have noted your comment regarding the room interior and we will review your recommendations.

We are in the process of upgrading our menus and other food & beverages services hence when you return early next year to Bali it will be my pleasure to invite you for dinner to show the changes made.

I remain with kind regards,

Peter Stolk
General Manager
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Top Contributor
61 reviews 61 reviews
21 hotel reviews
Reviews in 33 cities Reviews in 33 cities
55 helpful votes 55 helpful votes
4 of 5 stars Reviewed May 30, 2013

This hotel is probably not where you want to spend your Bali holiday, but at the right price, it's a good place to get a night's sleep, a hot shower and one last swim before catching your flight. Make that 2 swims, the beach (accessed by shuttle) is good, the pool is impressive.

Skip the breakfast buffet and walk across the road to Pause Cafe at the back of the Novotel for breakfast though.

Stayed May 2013, traveled solo
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter S, General Manager at Mercure Bali Nusa Dua, responded to this review, June 1, 2013
Dear Goat-whisperer,

Thank you for your comments with reference to your recent stay.

I am pleased to learn that you enjoyed the pool facilities and the beach. For your info, we are in the process of developing a small bar and food center at the beach to enhance the facilities.

Similar as within the property we are planning additional facilities to be able to offer a wider range services

Further, please be advised that we have recently hired a new Chef who is in the process of preparing the new breakfast buffet menu which will implemented soon.

I remain with kind regards and hope to welcome you during your next visit to Bali.

With kind regards,

Peter Stolk
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Maroochydore, Australia
Senior Contributor
30 reviews 30 reviews
19 hotel reviews
Reviews in 15 cities Reviews in 15 cities
13 helpful votes 13 helpful votes
1 of 5 stars Reviewed May 27, 2013

Please don't use this hotel if staying for more than 2 days. Room extremely small. No drawers no shelves. Can not unpack. No power points for hair dryer. Room extremely small. Breakfast buffet. Really bad. No bacon or eggs allowed. No coffee. Reception staff. Do not do anything you ask. No spa no shop Not much here. Obvious. Bad management. Okay if on business for a couple of days. Nothing for children here. Nothing for adults

Room Tip: Try Novotel up the road. It is excellent. No rooms in this hotel are ant good for more than 2 days...
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  • Stayed May 2013, traveled as a couple
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Peter S, General Manager at Mercure Bali Nusa Dua, responded to this review, May 28, 2013
Dear Julie-Smaroochyd,

It was with great concern to read your comments and apologize for the short comings you encountered.

I would appreciate if you can contact me through the reception desk to enable me to meet you.

Looking forward to make your acquaintanceship

With kind regards,
Peter Stolk
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bali, Indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed April 24, 2013

This new hotel has wide area of parking and reception. It has a small gym with good quality equipments. I stayed with my family during Nyepi Day. We had a great time and spent the day swimming and exercising. Overall, it is clean and has good service. I will recommend my friends to stay at this hotel.

  • Stayed March 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service

Review collected in partnership with Accorhotels.com

Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nisfha K, Manager at Mercure Bali Nusa Dua, responded to this review, April 24, 2013
Dear Mrs. GIANNINA 108

Thank you for taking the time to add your review at TripAdvisor. We are pleased to learn that you had an enjoyable stay with us.

We are glad to read that you enjoyed our facilities , specially the gym and swimming pool.

We are looking forward to welcome you again in the near future .

With kind regards,


The Management
Mercure Bali Nusa Dua
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Bali, Indonesia
Top Contributor
118 reviews 118 reviews
9 hotel reviews
Reviews in 28 cities Reviews in 28 cities
58 helpful votes 58 helpful votes
3 of 5 stars Reviewed April 17, 2013

Its brand spanking new and that is pretty much what its got going for it NOW. I have never stayed in a hotel room with the sink in the main bedroom. It is awkward to get in and out of cubicles ( separate toilet and shower) with glass doors that open into each other and too close to the sink. The bedroom was small. With luggage, we could hardly move around. The little fridge hardly cooled the drinks. The terrace that overlooks the pool area is the size of a flower box. They had a small bench on it. One can't sit there and catch rays. The balcony is cement so no way to sit on the balcony and enjoy any view. We definitely couldn't sit two people on the terrace. The AC at least works but wish they had written instructions on how to set it. We thought we'd set the temps before we left and came back to a very hot room. It would have saved misery if they had instructions.
Breakfast is mediocre. Price is too much considering what there was. We happened to be staying here on a night when there was a major downpour and we'd gone out that night. The street the hotel is located OUTSIDE the BTDC was flooded in seconds. We had no choice but to wade thru floodwaters above the ankle. Motorcycles were driving on the pavement. Worst still is that there are open drains ( they have been like that for years) and those drains were covered in water and unmarked. Someone could just fall into one of those. We were scared but had no choice but brave it as it was late at night. Not exactly a dream experience. The room wifi connections sucked too. Housekeeping was inconsistent. The only thing the hotel has going for it is that it is new.

Room Tip: Look at other hotels in the area and price range
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  • Stayed April 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nisfha K, Manager at Mercure Bali Nusa Dua, responded to this review, April 18, 2013
Dear JavaMam58,

Thank you for taking the time to respond to Tripadvisor.

We have taken note of your comments regarding the property and we will follow up on the various operational issues.

With reference to the drainage in the streets around the hotel, please be advised that we have written to the local Bandar regarding this matter as it not only affect the image of the various hotels in our surroundings however also the local community.

We remain with kind regards and hope to welcome you during your next visit to Bali.

With kind regards,


The Management
Mercure Bali Nusa Dua
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Jakarta
1 review
2 helpful votes 2 helpful votes
4 of 5 stars Reviewed April 16, 2013

Nice and clean hotel. it still new. They offer free shuttle to Bali Collection (shopping area at BTDC), wish they have free shuttle to kuta area, the traffic jam is worst.
I stayed there on mid March with my wife, small room but, think is quite alright for both of us since we seldom spend time in the room. Most of the day we went out and enjoy Bali. They have free wi-fi.

Room Tip: ask for pool view, if you spent more of your time in the hotel.
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  • Stayed March 2013, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nisfha K, Manager at Mercure Bali Nusa Dua, responded to this review, April 18, 2013
Dear Meetjef

Thank you for your kind comments regarding you recent stay at Mercure Nusa Dua.

We have taken note of your request regarding a shuttle to Kuta and we will plan a survey for our guest regarding the demand for such a service for our review.

We are looking forward to welcoming you once again during your next visit to Bali

With kind regards,


The Management
Mercure Bali Nusa Dua
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Bali Nusa Dua

Address: Jl. Nusa Dua Selatan | Lot SW 03, Nusa Dua, Bali 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Best Value Hotel in Nusa Dua
#22 On the Beach Hotel in Nusa Dua
#26 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Bali Nusa Dua 4*
Official Description (provided by the hotel):
Located at Nusa Dua, close to the prominent Bali Tourism Development Corporation, Mercure Bali Nusa Dua has 201 rooms including 8 family rooms, a restaurant and bar, a fitness center and a unique swimming pool which is divided into two levels and connected by a waterfall. ... more   less 
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Also Known As:
Mercure Bali Nusa Dua

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