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“a new business hotel in Nusa Dua Bali” 3 of 5 stars
Review of Mercure Bali Nusa Dua

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Mercure Bali Nusa Dua
4.0 of 5 Hotel   |   Jl. Nusa Dua Selatan | Lot SW 03, Nusa Dua, Bali 80363, Indonesia   |  
Hotel amenities
Ranked #36 of 46 Hotels in Nusa Dua
Surabaya, Indonesia
Senior Contributor
23 reviews 23 reviews
14 hotel reviews
Reviews in 9 cities Reviews in 9 cities
31 helpful votes 31 helpful votes
“a new business hotel in Nusa Dua Bali”
3 of 5 stars Reviewed February 26, 2013

Mercure Bali Nusa Dua is still new, they opened around september 2012. The hotel was clean, modern tropical interior minimalist style, the rooms are also clean. The services of the staff were friendly. My ratings for this hotel are:

I like: Clean, friendly service, modern style lobby, restaurant dishes were delicious, free and fast internet connection. Prices are relatively cheap for a 4 star hotel in the nusadua area.

Dislike: Less variations breakfast. No spa and sauna. There is only one restaurant. Away from the beach but luckily the hotel provides a free shuttle to their private beach on the Nusadua. Room is small, so not suitable for family with little children, you should choose a larger room if you bring children, or rented two rooms with a connecting door. Because mercure is a business hotel so the activities and kids club for children not available. Lucky, they have a fairly good swimming pool for the children. But better you choose Novotel Nusa Dua or Novotel Benoa, they are more suitable for families with children.

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nisfha K, Manager at Mercure Bali Nusa Dua, responded to this review, March 5, 2013
Dear Mr. JhonB77

Warmest greetings from Mercure Bali Nusa Dua !

Thank you for taking the time to inform us about your recent experience at Mercure Bali Nusa Dua. We are happy to read that you enjoyed our services and the friendliness of the staff.

We have noted your comment regarding the breakfast variations, which have been brought to the attention of the Management team for follow up.

We hope you enjoyed your time in Bali and look forward to welcoming you back

With kind regards,


The Management
Mercure Bali Nusa Dua
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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298 reviews from our community

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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3.5 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4 of 5 stars
Traveler tips help you choose the right room.   Room tips (41)
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English first
Perth, Australia
Senior Contributor
23 reviews 23 reviews
8 hotel reviews
Reviews in 16 cities Reviews in 16 cities
17 helpful votes 17 helpful votes
4 of 5 stars Reviewed February 8, 2013

Upon first entry to the Mecure I was a little confused with the positioning. It was unlike where I usually stay in that it is on a very large property and set back from the street. Which is not neccesarliy a bad thing. Security check every car and manually open the gates after they have checked the boot and under the car. The reception staff are lovely and most have very good english. There was some confusion with my booking and I dont feel that when we paid with our le accor vouchers it was handled properly, somewhere along the line we lost money in conversion and the conversion rate was changed around 3 times during our conversation. Plus the rate was some made up hotel conversion rate and different to the acutal conversion rate. Would of been nice to know in advance and was very hard to understand at the time. Worked out us paying about $30 more than we thought we should have. The room was very modern and clean and while small it is very well laid out. We travelled with our 16 month old daughter and fit a porta cot in and still had room to move. One particular day housekeeping forgot to do our room and our mini bar was never restocked over our 5 night stay. I did request for it to be restocked at reception but even after this it wasnt stocked. The restaurant and staff that work there are AMAZING. They absolutely made the stay for us. Most nights we were the only ones in there and we were waited on with some of the best customer service we have had in a long time. Even with language barriers the service puts australia service (or lack thereof) to shame. The pool was a little cloudy and probably not suitable for children much younger than ours (or if you have a runaway child). Our daughter was treated so well by all the staff and had a great time. Most of the time we had about 5 people watching her with us (staff) so no need to worry about her. We are Accor members so found the meals and drinks cheap. Every night the staff were only too happy to help me brush up on my Bahasa. We would stay again for sure. WELL DONE

  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nisfha K, Manager at Mercure Bali Nusa Dua, responded to this review, February 13, 2013
Dear Katie James Hayley

Thank you for taking the time to add your review at TripAdvisor. We are pleased to learn that you had an enjoyable stay with us as it is our aim to strive for a level of excellence for all our guests. We are also happy to read that you enjoyed our services and the friendliness of the staff, specially the Restaurant staff.

We have noted your comment regarding the daily replenish on minibar which have been brought to the attention of the Management team for follow up that future guests will not be inconvenienced in a similar way.

Related with your comment about Le Club vouchers redemption, we can inform you that we charged it according to hotel conversion rate as is usual when converting Forex in a hotel where exchange rates are different than at bank rates. However we noted your remark for review in our operational procedures.

Once again, thank you for your feedback. In the meantime, we are looking forward to welcome you again at such time you visit Bali again.

With kind regards,


The Management
Mercure Bali Nusa Dua
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Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 25, 2013

The staff at the this hotel are superb. From the front office staff to the driver. They are genuine and caring. The driver that sent me to the airport was very nice and polite, his name was Komang.

The room is not what I expected from a Mercure establishment. The chair beside the bed has damp and unpleasant smell. The sink is outside the bathroom, it may get wet and slippery around it. Noises kept me awake during the night. I could hear people waling in the hallway, people flushing their toilets from the room above mine, TV noise from the next door room.

Fire alarm system was malfunctioning twice during my stay. It rang at ungodly hours. Sometimes it rang at 3 in the morning.

Internet connection was stable and easy. Nicely done.

The floor at the dining room was dirty. I kept some pictures of it. It had coffee spill over and crumbs near the shelve where they place the plates. (Plates were placed near the floor) Flies were sitting happily on the bread. Not a good breakfast experience.

My Le Club points were credited properly and in a timely manner. I was upgraded to a pool view room.

  • Stayed January 2013, traveled solo
    • 4 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nisfha K, Manager at Mercure Bali Nusa Dua, responded to this review, January 27, 2013
Dear Mr. SteveKusuma

Thank you for taking the time to inform us about your recent experience at Mercure Bali Nusa Dua. We was sorry to read that your rooms were not up to standard. We have noted your comments which have been brought to the attention of the Management team for follow up.

We are happy to read that you enjoyed the friendliness of the staff and we have shared your kind comment to the Front Office Team and Komang it self

We hope you enjoyed your time in Bali and we look forward to welcoming you back at such time you visit Bali again

With kind regards,


The Management
Mercure Bali Nusa Dua
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Geraldton, Australia
Senior Contributor
34 reviews 34 reviews
15 hotel reviews
Reviews in 17 cities Reviews in 17 cities
40 helpful votes 40 helpful votes
4 of 5 stars Reviewed January 16, 2013

A new hotel in the Nusa Dua Area. Located just outside of the Secure, Manicured Garden Complex.
I encountered a small problem in my room during my stay, and the staff did not hesitate to move me to another room.
My room was located on the 4th floor, and unfortunately on this level, windows are locked, depriving you of access to fresh air. All rooms on 3rd floor and below, have doors opening onto balconies.
I would definitely be happy to return to this hotel again, but would request a room with a balcony.
Staff were friendly and went well above the call of duty to ensure that all guests were well cared for.

  • Stayed January 2013, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nisfha K, Manager at Mercure Bali Nusa Dua, responded to this review, January 19, 2013
Dear Pennykmg

Thank you for taking the time to add your review at TripAdvisor. We are pleased to learn that you had an enjoyable stay with us as it is our aim to strive for a level of excellence for all our guests.

We have noted your comment regarding the 4th floor and have added in your guest history that in future you require a room with a balcony.

In the meantime we are looking forward to welcome you again at such time you visit Bali again.

With kind regards,


The Management
Mercure Bali Nusa Dua
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mercure Bali Nusa Dua

Address: Jl. Nusa Dua Selatan | Lot SW 03, Nusa Dua, Bali 80363, Indonesia
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#22 On the Beach Hotel in Nusa Dua
#31 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mercure Bali Nusa Dua 4*
Number of rooms: 201
Official Description (provided by the hotel):
Located at Nusa Dua, close to the prominent Bali Tourism Development Corporation, Mercure Bali Nusa Dua has 201 rooms including 8 family rooms, a restaurant and bar, a fitness center and a unique swimming pool which is divided into two levels and connected by a waterfall. ... more   less 
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Also Known As:
Mercure Bali Nusa Dua

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