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“First Class Service, Outstanding Hotel” 5 of 5 stars
Review of The Bale

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The Bale
5.0 of 5 Boutique Hotel   |   Jl. Raya Nusa Dua Selatan, Nusa Dua, Bali 80363, Indonesia   |  
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4D/3N GOLF PACKAGE
Ranked #9 of 46 Hotels in Nusa Dua
Certificate of Excellence 2014
Melbourne, Australia
1 review
“First Class Service, Outstanding Hotel”
5 of 5 stars Reviewed December 28, 2012

The Bale is an absolute gem. We stayed for eight nights in mid-October and loved the outstanding service, tranquility and luxury offered by this small boutique hotel. The hospitality began with the complimentary airport pick up, complete with fruit, cool towels and water. It continued throughout our stay. A combination of high quality service and genuine warmth was demonstrated by every member of staff with whom we had contact. It flowed from manager Michele, chef Hamish, and the wonderful people on the front desk through to every level of the hotel. We were particularly appreciative of the drivers who ferried us around Nusa Dua, and were always there to pick us up, on time, and often with cool bottles of water. In my opinion, the outstanding feature of this hotel is the service and friendliness offered by the entire staff.

When you enter the Bale you step from a typically busy Balinese road into a calm and tranquil haven. It is as though you enter another world with minimalist and refined architecture which is unified and consistent both inside and out. Our villa was spacious and luxurious, and the large outdoor area with pool, garden and day lounge provided a wonderful, private retreat. Yes, there is a slight issue with mosquitoes, but the staff are ready to help. Also, ask for a mosquito net for your bed.

Although the Bale does not have direct beach frontage, this presents few difficulties for guests. Everything is easily accessible, thanks to the complimentary car and driver service within the Nusa Dua area, which is provided by the hotel. Thus, the Bale Beach Club is only a minute away by car, and the Nusa Dua shopping centre, theatre, art gallery and beach front walking and jogging track is only a further five minutes away by car.

Unlike larger Balinese hotels, the Bale has only one restaurant, but the food at "Faces" is of such high quality that nothing else is needed. We particularly enjoyed our breakfasts, with many delicious options to choose from. We ate in the hotel frequently, and in most instances were a little disappointed when we tried restaurants elsewhere. The one exception was when Hamish organised a special meal for us at a nearby hotel. Thanks again Hamish.

We visited the spa several times. it was wonderful and added a little more luxury to our already luxurious holiday. Thanks to all of the staff at the Bale for making our holiday so special, also thanks again for the birthday cake which magically appeared on my birthday! We shall be back.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke H, General Manager at The Bale, responded to this review, December 30, 2012
Dear Heather M, thank you for your belated posting as the team here love seeing headings like yours to describe your experience with us. Unfortunately Michele is no longer with this hotel but he certainly did a wonderful job with fantastic guest service and interaction. Hamish and all other team members you encountered are certainly still here, doing what they do best and I know the leadership, guidance and incredibly important to me "old school" guest interaction which you experienced will not be lost by my arrival. We have a wonderful product, we have an even better team who have a real passion and desire for success which is wonderful to manage and see daily. Across the board in all areas there is a lot of pride and belief not just in themselves, but also what we provide and I am confident this is shown in the guest experience. Thank you again for taking the time to write your thoughts and feedback on your time with us and if I can do anything to assist further, I am only an e-mail or phone call away. My details are luke.harley@thebale.com and I do hope I have the opportunity to welcome you back in the near future. Have a safe and wonderful 2013.
Kind regards - Luke Harley
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460 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    5 of 5 stars
Traveler tips help you choose the right room.   Room tips (83)
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English first
Mumbai (Bombay), India
Senior Reviewer
10 reviews 10 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed December 26, 2012

Had a great time at The Bale,
The staff was extremely courteous & the chef Hamish, was extra careful in preparing our vegetarian meals,
We had excellent Thai food(specially made vegetarian)
Thanks for the wonderful experience,

  • Stayed December 2012
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke H, General Manager at The Bale, responded to this review, December 27, 2012
Dear AJ2323, thank you for your wonderful heading about your time with us. That 1 word describes it well and all of us are certainly glad you can describe your stay like this. Chef Hamish and his team along with everyone else do an exceptional job not just with our menus, but also being flexible for our guests with a "whatever it takes" attitude. This is certainly a great benefit of smaller boutique style properties where we can create experiences to suit individual requirements but moreso, we enjoy doing it. We all wish you a prosperous and positive 2013 and thank you for spending the xmas season with us. Kind regards - Luke Harley
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Chicago, Illinois
1 review
5 of 5 stars Reviewed December 24, 2012

If you want a relaxing experience & quality service this is a place to be. All the staff were very courteous & breakfast was super delicious, catered to you request. The manager was very friendly & accommodating making you feel special. I would definitely go back there & would recommend it very highly to all who want to travel to Bali & enjoy relaxation.

  • Stayed November 2012, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Luke H, General Manager at The Bale, responded to this review, December 27, 2012
Dear PM, thank you for visiting us all the way from Chicago in the US of A. I am very glad to hear you enjoyed your time with us. It is very easy to relax and be pampered here at The Bale by our wonderful team who certainly enjoy what they do, which I believe shows in the genuine service and style they deliver. Anything I can be personally involved with to have you return, or assist any family or friends you have that may come this way, please do not hesitate to contact me directly at luke.harley@thebale.com Thank you for staying with us and from all of us here at The Bale, we wish you a safe and wonderful 2013.
Kind regards - Luke Harley
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Lausanne, Switzerland
Reviewer
4 reviews 4 reviews
Reviews in 4 cities Reviews in 4 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed November 25, 2012

Many people have persuaded me to visit other islands instead of Bali because it is overpriced due to the high influx of tourists. I am glad to prove this wrong today! There was a reason why tourism is still flowing into this lovely sunny island! If Thailand is famed to be the land of smiles, Bali should be famous for its warm and more importantly, genuine smiles and care for others!

The staff at The Bale exhibited true hospitality towards all guests. From the moment I stepped out of the car which picked my partner and I from the airport to the resort, I was pleasantly surprised by the security guard who rushed to help us with our luggages. What made me felt at home was how they smiled and offered their help even if it was for a mere 30 seconds. I have never experienced such wonderful service from the security, who typically are infamous for being stern and not-so-friendly.

From the front office, to housekeeping to the ever-ready butlers and the only restaurant in the resort, everyone was amicable and always ready to help should any service be required.

Each villa is huge and offers a lot of privacy. As ours was located somewhere deeper into the resort, it was a distance away from the main lobby. We had arranged for a a few morning calls in case we slept through one. Once again, we were awed by the service exhibited by the staff at The Bale. As our phone was not properly hung up after the first morning call, our butler came hurriedly to knock on our door to ensure we would not miss our appointment.

All in all, we are very amazed by the whole crew at The Bale. Thank you for making our stay so enjoyable and such a wonder! We would definitely love to return should we come by Bali again!

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicheleGiraudo, General Manager at The Bale, responded to this review, November 26, 2012
Dear JolleneYang

Thank you so much for taking the time to post such an amazing review on TripAdvisor.com. Your review puts the light on the true artisans of our success, our lovely Balinese Family Members.

It is with great pride that I manage this resort and this Family-like team as we strive to put a smile on our guests' faces and make sure they have memorable stays with us.

Thank you very much again for such an array of compliments, which we have now displayed in our staff areas.

We all hope to see you again soon.

Ciao!

Michele
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Newark, California
1 review
5 of 5 stars Reviewed November 19, 2012

We stayed at The Balé for 4 nights for our Honeymoon in mid-October and really couldn't have made a better choice in places to stay. If you're looking for privacy, a quiet atmosphere, relaxation, amazing service and amazing food then this is the place you want to be. We knew we had picked a special place when we were picked up from the airport and offered cold towels, cold waters, fruit and nuts for the car ride. When we arrived to The Balé we were greeted and congratulated on our wedding and given a bouquet of red roses which we thought was such a sweet gesture and it made us feel really special. Every member of the staff was extremely polite, and they were always there to satisfy any of our needs. The General Manager, Michele, always made sure we had everything we needed, that we were relaxed, and went out of his way to greet when our paths crossed. We went on a few day trips where pick ups and drop offs were arranged by the staff, and we were taken very good care of. There were a few hiccups with this though, where what was promised in the brochure couldn't happen due to unforeseen circumstances. If you're planning on going on a day trip make sure to ask questions especially if there's something you're really looking forward to thats listed. On the contrary, the revisions made to the trip turned out being amazing! We had such a great time! All in all, our stay at The Balé was fantastic, absolutely beautiful, and extremely relaxing and our Honeymoon was everything we imagined and more.

  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicheleGiraudo, General Manager at The Bale, responded to this review, November 21, 2012
Dear Kimberly V

Thank you for taking the time to post such a nice review on TripAdvisor.com

I am glad that you managed to enjoy such an important occasion in your life by staying with us.

I hope to see you again soon.

Ciao!

Michele
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Bournemouth
Senior Reviewer
8 reviews 8 reviews
4 hotel reviews
Reviews in 7 cities Reviews in 7 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed November 18, 2012

When you pay the premium of 5* accommodation, you expect the service to match, The Bale did a great job..

Service - picked up from our previous accommodation, fresh fruit and cold drinks awaited in the car, in room check in, butler service for anything and in room dining..

Food - Head chef Hamish came over and introduced himself on our first dinner, the food was GREAT. I recommend the seared yellowfin tuna wrapped in nori for starter and the rack of lamb for main... The breakfast was fantastic. Deep fried banana with coconut ice cream for brekky is quite decadent (another word for fattening)

Spa facilities - had hot stone massage - very good, nodded off.

Accommodation - We stayed in a deluxe villa. It really was deluxe. They warned us in advance of the mosquito issue, but it wasn't that bad at all...

Room Tip: Villa 38 has an L shaped pool (I wish I had known that when I was booking!)
See more room tips
  • Stayed October 2012, traveled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicheleGiraudo, General Manager at The Bale, responded to this review, November 21, 2012
Dear the_otters

Thank you for taking the time to write a review and post some of your pictures on TripAdvisor.com.

I am delighted you enjoyed your time with us. I have passed your compliments to the rest of the team.

Thank you again.

Ciao!

Michele
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Lausanne, Switzerland
1 review
5 of 5 stars Reviewed November 18, 2012

Thank you everyone at The Bale for the most wonderful experience! I have never felt so welcomed as I did at The Bale when I was there last week; every individual staff made me feel so at home and that they really cared. The restaurant serves some delicious food as well! I will definitely be back! - Joshua

  • Stayed November 2012, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MicheleGiraudo, General Manager at The Bale, responded to this review, November 19, 2012
Dear Joshua G

Thank you very much for taking the time to write a review on TripAdvisor.com.

It was a real -pleasure to meet you and your partner.

We all look forward to your return.

Ciao!

Michele
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Bale

Address: Jl. Raya Nusa Dua Selatan, Nusa Dua, Bali 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#6 Spa Hotel in Nusa Dua
#9 Luxury Hotel in Nusa Dua
#12 Romantic Hotel in Nusa Dua
#18 Family Hotel in Nusa Dua
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — The Bale 5*
Number of rooms: 27
Official Description (provided by the hotel):
The Bale is a rare gem, a retreat dedicated to revitalizing your soul. With just 29 blissful pavilions, each with their own private swimming pool and modern, fashionable interiors, The Balé offers you the chance to relax and revitalize in style.Stroll through peaceful white − walled courtyards and past refreshing water pools, indulge in the unique collection of holistic spa treatments and well-being programs and dine on the freshest organic produce.Enjoy the friendliest and most refined service − what we call out "hospitality from the heart". The Balé is all this and more. Come and experience its magic.You deserve it ! ... more   less 
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Also Known As:
The Bale Hotel Nusa Dua
Bale Nusa Dua
Bale Hotel Nusa Dua
The Bale Bali/Nusa Dua

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