This hotel is a mess. We stayed in room 1132. We could hear everything in the hallway and it was really annoying. Just like the walls were made of paper.
The breakfast was horrible: For example, the bacon did not taste like bacon, the scrambled eggs were like watered down eggs, the yoghurt at the buffet was warm as they did not chill it properly, the other buffet items were marginal at best. The coffee was the worst. They serve you in those coffee presses which looks nice but makes lousy coffee. The breakfast area was very hot because they did not have enough celieng fans for the size of room.
There was no pool side drinks service even though they give you a menu...no one came to offer drinks while you are sun bathing.
The lobby of the hotel is hot as hell...literally. They do not have any cooling system in the lobby or the hotel bar...no fans...nothing. I know it is Bali, but you would think there would be an area where you can relax and excape the heat...not so at this hotel!
Then the worst was we returned back to our room one evening to find a live mouse swimming in our toilet. The hotel staff acted like it was a normal occurrence. They did not even bother to offer so much as an apology. I had to call them twice to send a maid to clean our toilet after hotel staff removed the mouse from the toilet bowl.
We will never stay at this hotel again, and we recommend that you avoid it at all cost if you want to enjoy your vacation!
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