Great hotel, lovely staff, beautiful hotel and great room. However, the first few nights got no sleep due to fellow holiday makers, korean and russians making loads of noise. Know they are on holiday but by the time 3pm comes you just want your sleep. Hotel did try and eventually suceeded obtaining peace. Several items went missing a blouse and a bracelet, which was given to me on holiday for my birthday . Gutted and did spoil it a bit but saying that the hotel is paradise and we did have a great time so just go with nothing fancy.

my husband booked this holiday as a surpries and i was dreading it to far, but my god it was worth the distance we stayed there for 14 nights and loved every minute of it the food was good loads of choice the entertainment good fun, the hotel was spotless as were the pools etc i had read that the beach was dirty but it wasnt that bad yes there was a bit of saeweed but people were cleaning all the time, i would recommend this hotel in every way but you are best going allinclusive as we did and the people we meet all said how amaxing they thought this hotel was but some had wished they had gone allinclsive,

We stayed at the Grand Mirage for 13 nights. I would rate the hotel a solid 4 star, maybe 4.5. Compaired to 5 star in Mexico or the Carribean. When we arrived, we booked a room with a king size bed, but they put us in a room with 2 single beds. We requested a change and were told it would 2 days. It was nothing to stress about, so we went with it. In 2 days, they did move us, but to a room they knew the air conditioning did not work and it stank of cigarette smoke, so we again complained and they moved us to the third room, which was fine. The only real complaint is that they nickel and dime you to death, for an all inclusive except dinner, you pay for everything. Internet use $4 for 1/2 hour, $4 a day for gym use, the list goes on. We guess that this part of the world has not caught up to the rest. The hotel itself is beautiful and the grounds are kept spotless. The beach is cleaned daily and there is a bit of seaweed along the beach, but it is an ocean, not a pool. The staff are exceptional and will help wherever they can and even go a little bit extra if they can. The meals were good, although we found the buffet at dinner and lunch very expensive, so we ordered off the menu most nights we ate at the hotel, we found the price of the a la carte menu very reasonable, especially for a hotel. There are numerous restaurants all along the street just outside the hotel for few dollars cheaper, ask for a discount before sitting down, we usually got 10 - 20% off. Unfortunately, the outdoor shows were cancelled due to weather, but they moved them inside where they could.
If you are doing any touring, deal with Sarisana with Panarama tour group. He is on the second floor lobby area most days between 11 and 12. He will set everything up for you from Scuba diving to white water rafting to daily tours. We spent a few minutes with him a couple times a week and never had to worry about anything.
Overall, it was a very good experience and we would stay there again.

We had our honeymoon in this hotel, and stayed there for three days. The facilities are great, we can say, all you need for your stay are all there. The staff are very courteous and attentive and the service is excellent. The price is reasonable and affordable. above all, the place is safe and suited for relaxation and honeymoon