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“Enjoyable hotel” 4 of 5 stars
Review of Grand Hyatt Bali

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Grand Hyatt Bali
4.5 of 5 Hotel   |   Kawasan Wisata Nusa Dua, Nusa Dua, Bali 80363, Indonesia   |  
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$100 Credit for Kriya Spa
Ranked #22 of 46 Hotels in Nusa Dua
Bucharest, Romania
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Enjoyable hotel”
4 of 5 stars Reviewed yesterday NEW

very welcome staffs & services are very good . easy access to every things & easy to circulate & find what we need . food quality is good & rooms are very comfortable . close to the beach with all what a family need

  • Stayed May 2015, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service

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1,755 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (328)
Date | Rating
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Melbourne
Contributor
15 reviews 15 reviews
8 hotel reviews
Reviews in 10 cities Reviews in 10 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

Its almost impossible to fault the Grand Hyatt Bali. The best thing was the staff at the Grand Club - particularly Mr. Urip, Miss Justine, Mr Adi and all the wonderful ladies that took such good care of us. Thanks to all of you. The next best thing was the grounds and natural surroundings - they are stunning, immense and very relaxing (which is what we needed). It has a good beach and the swimming pools are quite artistic. The food at all the restaurants and the Grand Club was very good. The rooms are well appointed (if a little old) and well maintained. We will be back next year if at all possible. (Karin Diamond & Alan Palmer)

Room Tip: If staying in the Grand Club, we recommend a room on the 2nd floor (sometimes being on the ground is...
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  • Stayed April 2015, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

Nice beach side property with low standard staff service. Not at all up to the standard of Hyatt.
You will fell like lost after check in and will have to manage everything by your own.
Their reception or operator number is mostly busy.. so u need to wait for almost every room service.
Room with mosquito and moth.

We stayed here for 4 nights with family and found only one reason to be here i.e. beach and pool, which you can find in any other decent resort in bali.

Room Tip: rooms are very far from lobby.. no point asking for a closer room as we did the same. no arrangement...
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  • Stayed April 2015, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Service
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Milan, Italy
Senior Contributor
34 reviews 34 reviews
4 hotel reviews
Reviews in 16 cities Reviews in 16 cities
83 helpful votes 83 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

We spent two weeks at the Grand Hyatt and had a superb time. The staff is very welcoming and helpful, especially women. Traveling with three kids, you come to appreciate the immediate help getting in and out of the taxi, carrying bags, assisting at the breakfast, pool etc. The room service is quick, the room cleanness is perfect. The rooms themselves are spacious and comfortable, we always had a nice view on the pool or a pond. The buffet breakfast is very good, the variety of dishes is large, everything is very fresh. The restaurants are not worth eating at though. The prices are high and you can get better prepared dishes elsewhere. The Italian restaurant is ridiculous, the menu is written with many mistakes in it. The chef is not Italian and this explains the low quality and narrow choice. We almost always ate in other resorts. We were not either excited to find out that the hotel caters to mass tours from Eastern Asia (exclude Japan and South Corea). I wounder what kind of packages they sell to these groups as there were crowds of people at times! Quite bothering, I must say.... When large groups were coming, we had to queue up for breakfast for about 10-15 minutes each time and it was not fun! The fun was coming later at the breakfast table watching how pieces of cutlery can be used in new ways, like picking up the whole omelette by fork and eating by biting it around. They should place the polite instructions on how to use the western cutlery, I think. Also, the hotel should seriously start to place the spitting bowls around the hotel as it was quite annoying to see someone spitting in front of you and ban the swimmers in the pool from using the orange lifebelts! I think these kinds of behaviour are unappropriate in a five star hotel and the management should deal with it if they want to keep high ratings and standards (and high prices by the way!). I was forgetting: the pool area was not cleaned properly, the paths were always full of sand and small debris. I noticed it was always happening when there were large Asian tourists' groups at the hotel with less Europeans or Australians. I guess the staff was simply slacking off at the times. Otherwise it was a wonderful stay, as said before.

Room Tip: Rooms at the lobby level, ie third floor, like that you don't have to take elevator, stairs. The...
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  • Stayed April 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
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Kolkata (Calcutta), India
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

Great experience of so much landscaped greenery beside a beach. Great comfortable rooms with wooden deocor. Helpful and reasonable travel desk to book vehicles to Mt Batur Volcano and other parts of Bali like Uluwatu and Tanhalot. If you want to stay in a 5 star property in Bali, this is a great option for serenity and peace. But please keep a map of the property as there are different wings of this huge sprawling property and you tend to loose way within the campus to reach reception area

Room Tip: Must ask for a map of the property as its quite spread out and you loose way
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  • Stayed June 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
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Greater Newcastle, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 3 days ago NEW

It may not be the cheapest accommodation in Bali but it is worth every penny. We have great facilities with great staff looking after us 24/7. The beach out the front of the resort is excellent and well shaded with lush trees for those that wish to read or sleep under them. Resort staff wander around here and the 4 pools to ensure you are well watered and fed. The restaurants are all excellent, our pick would be the Balinese buffet they serve outdoors every night that includes a show. This place if family friendly as well as secluded enough for couples. We have really relaxed and enjoyed our stay, disappointed to be traveling home tonight.

Room Tip: Try to get a room in the East wing, pool side facing the beach.
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  • Stayed May 2015, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 4 days ago NEW

We stayed here for a weeks stay, the gardens and pool areas are beautiful and well cared for? The beach is clean and the sea can be choppy! The hotel is on a large scale and our room was a good distance from the entrance so this could be difficult if walking is an issue for you! Nusa Dusa is a tourist district and you have to get a taxi if you want to visit the local towns! The hotel food and drinks are expensive and I would recommend eating in the restaurants just outside in the shopping mail called the Bali collection! We had a lovely stay here but experienced an issue with a missing item from our room which the management replaced! Breakfast was nice and the staff pleasant. Whilst staying here they did hold an event near our room which was noisy but the hotel did leave us a letter asking for our understanding?

  • Stayed April 2015, traveled as a couple
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBali, Executive Assistant Manager - Rooms at Grand Hyatt Bali, responded to this review, 3 days ago
Dear Sally-SteveJ,

I am pleased that we have met your expectations with our “sincere” hospitality. It's gratifying to know that our efforts have made your stay a memorable one.

Thank you for choosing the Grand Hyatt Bali. We look forward to welcoming you back to this slice of paradise in the not too distant future and creating more memories.


Sincerely,
Amrit Gurung

Executive Assistant Manager - Rooms
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Bali

Address: Kawasan Wisata Nusa Dua, Nusa Dua, Bali 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Nusa Dua
#14 Family Hotel in Nusa Dua
#15 Spa Hotel in Nusa Dua
#16 Romantic Hotel in Nusa Dua
#17 On the Beach Hotel in Nusa Dua
#21 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Hyatt Bali 4.5*
Number of rooms: 636
Official Description (provided by the hotel):
Nestled within the lush tropical gardens of the 41-acre beachfront property, the Kriya Spa will, in essence, be a wellness sanctuary, offering the discerning traveler an authentic Balinese healing experience with 24 luxurious spa villas for treatments and for full day spa programs. Reflecting its name Kriya – meaning ‘ritual’ in Sanskrit – this unique Spa will celebrate authentic Balinese healing forms with treatments based on ‘wellness rituals’ to promote positive health and anti-aging through the use of natural herbs, roots and essences. ... more   less 
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Also Known As:
Grand Hyatt Bali Hotel Nusa Dua
Grand Hyatt Nusa Dua
Hyatt Nusa Dua
Bali Grand Hyatt
Grand Hyatt Hotel Bali
Nusa Dua Hyatt
Grand Hyatt Bali Nusa Dua

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