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“Beautiful grounds and excellent service!” 5 of 5 stars
Review of Grand Hyatt Bali

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Grand Hyatt Bali
4.5 of 5 Hotel   |   Kawasan Wisata Nusa Dua | P.O. Box 53, Nusa Dua, Bali, Indonesia   |  
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Ranked #21 of 42 hotels in Nusa Dua
Saint Paul, Minnesota
Contributor
14 reviews 14 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
6 helpful votes 6 helpful votes
“Beautiful grounds and excellent service!”
5 of 5 stars Reviewed January 7, 2013

The rooms are spacious and very comfortable. We had a room overlooking a garden area with a small pond. Very pretty! As we checked in we were offered a glass of of fresh squeezed orange juice and a cool washcloth. It was wonderful to have that extra pampering. There is a beautiful open air lobby surrounded by pools of water. The swimming pools are very pretty, and I loved walking the long sandy beach. Also loved all the trees along the beach so you could find a nice lounge chair in the shade. (Order a non-alcoholic blended ice... mint and lime drink. It was supurb!) The buffet breakfast was very good, and it was nice sitting there with a view of the pools and beach. You can arrange for a driver for the day at the hotel, which is helpful. We also had a name of a local driver, which they were happy to call for us. This was helpful because the driver didn't speak English very well. There is a large shopping area within walking distance. For everything else, you need to use a cab or hire a driver. The one negative issue was the road construction on Bali. It wasn't right by the hotel, but when we tried to tour other parts, it was very time consuming getting there due to slow traffic around construction areas. I don't know if other areas in Bali have road construction but between Nusa Dua and the airport area it was an issue. The roads are extremely busy and very slow in areas.
I would definitely stay at this hotel again.

  • Stayed November 2012, traveled with friends
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
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Perth, Australia
Top Contributor
58 reviews 58 reviews
3 hotel reviews
Reviews in 23 cities Reviews in 23 cities
22 helpful votes 22 helpful votes
4 of 5 stars Reviewed January 7, 2013

Food was lovely, breakfast especially! Rooms comfortable. Grounds were beautiful with exceptional gardeners. Close to shopping and massage parlours. Staff very friendly and welcoming. Fantastic views of the sea and rolling waves.

  • Stayed June 2012, traveled on business
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Mumbai
Contributor
18 reviews 18 reviews
11 hotel reviews
Reviews in 16 cities Reviews in 16 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed January 7, 2013

We stayed at the Grand Hyatt Bali for a week over XMas. Summary - a little dated property, excellent if you have kids, and are ok staying in a 'large' hotel.

Location - in Nusa Dua. for those unfamiliar with Bali, Nusa Dua is a resort complex. So think of it like a gated community of big brand resorts. A little 'antiseptic' but if you have kids and don't plan to venture out too much, an excellent choice.

Property - is huge - like 500 rooms huge. So this means a lot of walking. I did not see anyone being ferried in a cart, so get ready to walk. The good news is that they have like 3-4 pools and the restaurants are also spread across the property.

Rooms - are 'dated'. Think 1990's wood stuff etc. But can't complain as the rooms are decent sized. We stayed at a grand club room, which means that you get a separate check in and also separate breakfast at the grand club lounge, which is not that crowded as the main breakfast are. There is also a pool reserved for grand club guests, but we didn't see too many people swimming in it. The main pools are large enough.

Restaurants - were ok. You will get bored soon, and in the Bali Collection shopping complex right outside the hotel, there are like 5-6 decent places to eat at like 30% of cost.

Other tips - plan day trips from the hotel, and use your own driver, if possible. (Just call the guy who picked you up, as he would charge you the hotel surcharge).

  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Singapore, Singapore
Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
32 helpful votes 32 helpful votes
2 of 5 stars Reviewed January 7, 2013

My wife and I have gone to Bali about thirteen times. We continue to return to Bali’s wonderful people, unique culture, relaxing tropical environment, and wonderful laid-back environment.
I give this place an average rating, which is really a combination of five star things and one-star annoyances. Out of my 13 visits, I would rank my five day visit to this place in last place.
Let’s start with the positives. The Grand Hyatt Bali in Nusa Dua (GHB) is in an easy to access location, about half an hour south of the airport in Denpasar. The hotel grounds are huge, tastefully decorated, and the landscaping is well manicured. The rooms are well appointed, very large and comfortable. The grounds have four pools, one large main pool that snakes around in a faux river with two small water slides. There are plenty of pool lounges and free-flow of fluffy white beach towels. The beach itself is artificial, which is a good thing. The sand is clean, soft and light like brown demerara sugar sand with almost no waves, sand fleas, or rubbish. Safe enough for even toddlers. There are lots of facilities, including a well-appointed gym, an on-site doctor, numerous shops in three different “villages”, and ample taxis on hand. The hotel is also right next to “Bali Collection” shopping mall and “The Bay” dining area – which includes Indonesia, Chinese, Japanese, and Thai dining options, plus cocktails by the beach. The hotel also has a small area where it has Bali’s own mesmerizing “Kecak” dance, done by a troupe of mostly local adolescents. The place also serves pork bacon. Real bacon is a major plus in my book.
Now the negatives. Nusa Dua is not a great location for seeing other sites on Bali like Ubud, Tanah Lot, or Seminyak. Bali’s economy is developing faster than its infrastructure, which has created horrible traffic jams, which can turn a trip that would take 15 minutes at 9am into a two hour headache at 3pm. Bali is getting a new expressway, supposedly finishing sometime in 2014 – but it’s anybody’s guess when it will really open. So an early flight is recommended, even if it means not having a room ready when you arrive because it is better to wait by the pool with a book and a cocktail in your hand then be in the back of a taxi.
By far the worst thing about GHB is the food. The resort is huge, having over 600 rooms, yet only have two restaurants (open-air Salsa Verde and Garden Café for indoor dining for breakfast/lunch) and a third for dinner (Nampu – Japanese tepanyaki). Salsa Verde is Italian fare while Garden Café is Indonesian. Breakfast is always an International buffet with western, Japanese, Indonesian, Chinese, and Indonesian options. However, the huge resort and only two dining areas makes getting seating difficult, food constantly ran out, and coffee/clean up service was poor. Clean-up is so slow that the place has a rampant fly problem at the restaurants. The food is also average but inauthentic (at best) and downright awful at its worst. One expects better quality from the Grand Hyatt. Alas, the German F&B Manager, Mr. Christian Craner, is failing at his job. When you go to Bali, normally the food is amazing thanks to ample fresh ingredients, amazing spices, and incredible recipe heritage behind the national dishes. Alas, this was some of the worst Indonesian food I’ve ever had, and I am including airports, petrol kiosks, and roadside dives. They made bad pizza and spaghetti Bolognese, the latter not having hardly any tomatoes in its sauce and being almost entirely brown ground meat. The food is so disappointing that we joined a nightly parade of other patrons filing off the grounds to go next door to the Bay Club for better food, better service, cleaner facilities, cheaper prices, and a place where they actually knew how to mix a drink. We ordered one cocktail at GHB that didn’t use the house vodka. I’m ok with paying a premium, but a US$26 drink (before the 21% surcharge) is insulting. Drinks were so expensive that nobody took advantage of even the 50% off “Crush Time” happy hour from 4-6pm because the drink offering was miniscule and half-off was not a bargain.
Good help is hard to find. GHB is full of wide-eyed, well-meaning staff who, unfortunately have not been well trained by the General Manager Mr. Detlief True. As a result, nearly every interaction with staff was messed up. Room ready? No. Greeted properly? No. Security done remotely competently? No. Bill correctly done? No. Did the front desk staff know how many restaurants they have and their locations? No. Promised newspaper ever delivered? No, on four out of five days. When my wife collapsed from illness at a restaurant, I had to tell them to call a doctor when they stood there gawking. And then I had to sternly suggest shortly thereafter that a doctor was a higher priority than clearing dirty dishes from beneath her prostrate body. I was too stunned to slap my forehead. Water and juice that I put on a tray and send with a waitress ever make it to the doctor’s office 50 meters away? No. Here’s another good example. Wanted to know when high tide was at Tanah Lot, but very nice trip centre lady had no idea how to check even though she had a computer in front of her. She said she thought it was 4pm because someone else went last year at 4pm. I explained that tides were caused by the moon, which doesn’t have a 24 hour cycle. She said she would check, but was concerned on whether the same tide would be in effect in Tanah Lot since it was on another part of Bali. Again, missed opportunity to slap my own forehead. Got concierge to arrange for taxi to Tanah Lot. They said it took about 60 minutes to Tanah Lot. We knew it took longer having been to Bali so many times. She revised her opinion to 90 minute, against our verbal doubts. We barely made it to the airport in two hours, which was about one-quarter the way there. Taxi driver laughed at us because *of course* one can’t make it there in 90 minutes, because it’s closer to five hours at that time of day. One should probably expect their concierge to know something about the best known tourist site where they are at. Shame on you Mr. True. Train your people.
The kid’s club was a thatched hut of sadness. The exterior looked nice with a playground, swing set, a colourful playroom, and a trampoline. However, there were two older aunties in this un-airconditioned room who did close to nothing to interact with the kids. The planned activities were boring (learn Bahasa Indonesia, which was learning like five words, mask making which was colouring for seven minutes on a photocopied white-paper sheet, and then strapping it on with a brittle rubber band). As an insult to injury, I paid Rp50,000 (US$7) for that photocopy of paper. The kids were not played with. I saw a kid wander off to swing on her own in a lightning storm, some stare at foreign cartoon on the TV, and another whimper until their parents came to pick them up. Service is the difference between delightful and horrible.
There are so many other annoyances. Bottled water was $3 when ordered at a restaurant with the bottle, but free without the bottle and given away free in unlimited supplies from the room. WiFi service was spotty and exceptionally expensive. The infrequent mosquito fogging meant there were lots of mozzies. Hardly any of the shops had any employees, so you couldn’t shop in the villages even if you wanted to. Water sports were outsourced to a third party, who cited that it was only a five minute wait only to find out it was about a three hour wait. The Kecak dance troupe was amateur kids who giggled and mugged, whereas other places (like the places in Ubud and Uluwatu) are professionals who took this amazing dance seriously. And there were a conspicuous lack of attention to details that other places do right that GHB does not. Cold hibiscus tea on arrival? Nope. Welcome gong? No. Occasional light tinkling of gamelan music? No. Candlelight at night? Incense? Free DVD library? No, no, and no.
Bottom line: It was two star staff running a four star hotel at five star prices. By the last two days, I was looking forward to going home, where the ambience, food, and service is miles better than the GHC. I don’t think I’ve ever had a vacation that I wanted to go faster until now.

  • Stayed December 2012, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed January 2, 2013

The service and the people of Bali are truly exceptional and the staff at The Grand Hyatt take it to a completely different level. How they continue to smile, radiate warmth from their hearts day after day, never refusing a request - even in a huge property like the GH which was full up over Christnmas, we were given attention like we were the only ones around.
We have been going back to the property for 11 years now -and although it might not be as swank as some if the other properties around Bali- they have done a great job with the up keep, the rooms have been upgraded and the sprawling property continues to be immaculate. But its their amazing staff which have us go back again and again.
It were people like Adi and Wadji at the Grabd club, the staff at Nampu the Japanese restaurant & salsa verde, the boys around the pool who ran to help to get our orders- even though they were stretched, to the warm friendly life guard at the children's slide who interacted with the kids and adults alike to give pointers how to slide down, not enough can be said about these truly remarkable and wonderful people who make the experience truly Grand!

  • Stayed December 2012, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hong Kong, China
Contributor
13 reviews 13 reviews
9 hotel reviews
Reviews in 10 cities Reviews in 10 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed January 1, 2013

+ve

- beautiful property in terms of location, gardens and architecture

- stunning 140sq m Grand Suite with 4 poster bed, huge bathroom, living area and long balcony with views of the ocean (upgraded using Gold Passport points -- Platinum status)

-ve

- very disappointing breakfast choices, limited asian options, food area covered in flies resulting in hygiene concerns

- unless you want to eat only pizza and pasta throughout your stay, the F&B in this hotel is pretty woeful....I ate probably the worst rendang of my life at the international restaurant...and the prices at the japanese restaurant for very mediocre food are exorbitant

- Nusa Dua doesn't feel like real Bali and it is a very long drive from the great restaurants, bars and atmosphere of Seminyak

Room Tip: Upgrade to a Grand Suite with an ocean view
See more room tips
  • Stayed December 2012, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Washington, DC
Senior Contributor
25 reviews 25 reviews
22 hotel reviews
Reviews in 21 cities Reviews in 21 cities
28 helpful votes 28 helpful votes
5 of 5 stars Reviewed January 1, 2013

I loved staying in this place! The rooms were super-posh, with a wonderful view. Their gardens are just amazing, as is the spa. Lovely ocean access with nice lounge chairs, and great pools for swimming and relaxing. The breakfast buffet rocks! Amazing, amazing place. Even walking around the garden area, which is nicely decorated, you feel so privileged to be in Bali.

One thing, I would not recommend is a pedicure - they don't use enough nail polish. But the massages are great.

  • Stayed August 2012, traveled solo
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Additional Information about Grand Hyatt Bali

Address: Kawasan Wisata Nusa Dua | P.O. Box 53, Nusa Dua, Bali, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Nusa Dua
#15 Spa Hotel in Nusa Dua
#16 Family Hotel in Nusa Dua
#17 On the Beach Hotel in Nusa Dua
#18 Romantic Hotel in Nusa Dua
#20 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — Grand Hyatt Bali 4.5*
Official Description (provided by the hotel):
Nestled within the lush tropical gardens of the 41-acre beachfront property, the Kriya Spa will, in essence, be a wellness sanctuary, offering the discerning traveler an authentic Balinese healing experience with 24 luxurious spa villas for treatments and for full day spa programs. Reflecting its name Kriya – meaning ‘ritual’ in Sanskrit – this unique Spa will celebrate authentic Balinese healing forms with treatments based on ‘wellness rituals’ to promote positive health and anti-aging through the use of natural herbs, roots and essences. ... more   less 
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Also Known As:
Grand Hyatt Bali Hotel Nusa Dua
Grand Hyatt Nusa Dua
Hyatt Nusa Dua
Bali Grand Hyatt
Grand Hyatt Hotel Bali
Nusa Dua Hyatt
Grand Hyatt Bali Nusa Dua

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