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“Nice hotel!” 4 of 5 stars
Review of Grand Hyatt Bali

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Grand Hyatt Bali
4.5 of 5 Hotel   |   Kawasan Wisata Nusa Dua | P.O. Box 53, Nusa Dua, Bali, Indonesia   |  
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$100 Credit for Kriya Spa
Ranked #23 of 46 Hotels in Nusa Dua
Hong Kong
Top Contributor
84 reviews 84 reviews
48 hotel reviews
Reviews in 43 cities Reviews in 43 cities
67 helpful votes 67 helpful votes
“Nice hotel!”
4 of 5 stars Reviewed July 25, 2011

We were staying here for two nights because Club Med was full. We were so glad to stay here after stayed at Club Med. Have so many pools for kids to swim and kids love the slides.
My friend's family came to Grand Hyatt had dinner with us in the Japanese restaurant and they decide to move to Grand Hyatt from Club Med after dinner. Room is big and clean and service is good. We stayed at Club room and my kids love to feed the fish in the pond. The landscape is well designed. It is good hotel choice for family even the hotel is old.

  • Stayed July 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBali, Grand Hyatt Bali at Grand Hyatt Bali, responded to this review, August 21, 2011
Greetings from Grand Hyatt Bali!

Thank you for choosing our resort as the place to spend your family holiday and for taking the time to share your wonderful experience with us in such details. We are glad to hear that you and your family thoroughly enjoyed your time staying in our resort and greatly appreciate the generous compliments you extended towards our resort, especially on our recreational facilities. Great to hear that the waterslide has provided a great fun for the children! We would also like to thank you for personally recommending our resort to your friends and hope they also experienced an enjoyable time during their stay in Grand Hyatt Bali.

Rest assured that your kind notes will be passed upon our entire team members to ensure that their great effort in providing excellent service was worthwhile.
Once again, thank you for your great support towards Grand Hyatt Bali and we truly looking forward to welcoming you again in the near future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,753 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4 of 5 stars
  • Service
    4 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (327)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
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  • Spanish first
  • Thai first
  • Turkish first
  • Any
English first
Hong Kong, China
Top Contributor
64 reviews 64 reviews
24 hotel reviews
Reviews in 14 cities Reviews in 14 cities
49 helpful votes 49 helpful votes
4 of 5 stars Reviewed July 24, 2011

Grand Hyatt Nusa Dua has been a favorite of my family for many years. The rooms are not as luxurious and new as say Conrad Benoa but the facility none the less is some what better. The resort has seven swimming pools and the buffets are always wonderful.

The kiddie area has a long winding slides which has always ben my kids favorites and the eternity pool has a long winding pool mixed with all sorts of blooming flowers.

Grand Hyatt Nusa Dua has a hotel gallery and a supermarket conviniently located right across the hotel. The Galleria compound has a small shopping mall and an array of shops and restaurants.


When in Bali , choose to stay at Grand Hyatt Nusa Dua or Conrad Benoa.

PS : There are two hyatts in bali do choose the one on Nusa Dua.

  • Stayed August 2010, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBali, Grand Hyatt Bali at Grand Hyatt Bali, responded to this review, August 21, 2011
Greetings from Grand Hyatt Bali!

Thank you for taking the time to share your experience with us and most of all, for continuously making Grand Hyatt Bali as your family’s preferable holiday accommodation. It has been a great pleasure for us to be able to be at your service.

We are glad to hear that you and your family thoroughly enjoyed your time staying in our resort and greatly appreciate the generous compliments you extended towards our resort, especially on our recreational facilities. It is wonderful to hear that the water slide has provided an enjoyable time for the children!

Once again, thank you for your continuous support towards Grand Hyatt Bali and we are truly looking forward to welcoming you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stuttgart, Germany
Top Contributor
59 reviews 59 reviews
59 hotel reviews
Reviews in 42 cities Reviews in 42 cities
208 helpful votes 208 helpful votes
5 of 5 stars Reviewed July 21, 2011

We have lived in Indonesia and been to Bali numerous times. I was always hesitating to check in a hotel in Nusa Dua, but our time at the GH Bali proved me to be wrong. It was one of the best holidays we had. The Diamond Membership upgrade allowed us to enjoy a suite for almost two weeks. The best thing about the hotel is the beach which is guarded by security. Many tourist try to sneak onto the beach, but they are escorted away, and this makes your beach experience truly a quiet and heavenly one. The restaurants are expensive, but the Japanese Teppanjaki is worthwile. Breakfast was excellent, as they offer a mix between Japanese and European cuisine. The tennis courts were used by us twice a day - truly worth it. The sea doesn´t allow wave riding at Nusa Dua - you might want to try the other side of the island to catch the surf.
We will return to the GH Bali, although I must say, our AC did not always work properly. But that was a minor issue for us, which did not spoil the holiday in any way whatsoever.

  • Stayed April 2011, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBali, Grand Hyatt Bali at Grand Hyatt Bali, responded to this review, August 21, 2011
Greetings from Grand Hyatt Bali!

Thank you for taking the time to share your experience with us and most importantly, for your continuous support you have been extended towards Hyatt hotels, as a Diamond member of Hyatt Gold Passport. It has been a great pleasure for us to be able to be at your service.

We are glad to hear that you enjoyed your time staying in our resort and greatly appreciated your kind notes on the resort facilities, especially on the great compliments you extended to our beautiful and lush tropical garden. We are happy to hear that our hotel has left a great impression during your time staying with us.

We would like to offer our humble apology, and at the same time, thanking you for your constructive feedback regarding our shortcomings in responding to your request for room air conditioning system maintenance, which absolutely are not in line with our standard of service excellence. Rest assured that the management has spent some time to discuss further, based on your constructive notes, in order to be able to improve our service delivery and to ensure that such occurance will not be experienced by any of our guests in the future.

Once again, thank you for your kind support towards our resort and we truly looking forward to welcoming you again, hopefully not in a too distant future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New Delhi, India
Senior Contributor
28 reviews 28 reviews
10 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 19, 2011

LOCATION
Pristine, by the side resort like location. Nusa Dua is an exclusive resorts only destination.
BEACH at the Grand Hyatt is the best in Bali.
best for surfing but walk along the beach to get the best rates .... better than that from the hotel.
Bit of market n places at the square at the entrance but not the hustle bustle of a busy town.

  • Stayed April 2011, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBali, Grand Hyatt Bali at Grand Hyatt Bali, responded to this review, August 21, 2011
Greetings from Grand Hyatt Bali!

Thank you for taking the time to share your wonderful experience with us. We are glad to hear that you thoroughly enjoyed your time staying in our resort.
Rest assured that your great compliments will be passed upon our dedicated team member to ensure that their great effort in providing excellent service was worthwhile.

Once again, thank you for your great support towards Grand Hyatt Bali and we truly looking forward to welcoming you again, hopefully not in a too distant future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Contributor
20 reviews 20 reviews
17 hotel reviews
Reviews in 14 cities Reviews in 14 cities
15 helpful votes 15 helpful votes
4 of 5 stars Reviewed July 16, 2011

We started our honeymoon in Bali we spent 2 nights in Grand Hyatt Nusa dua before we left to 4 seasons, well , i would say we enjoyed it, thought it was a short stay yet the whole experience was great, very friendly people, good food and Great atmosphere. We had a free room upgrade just because we were honeymooners and that in itself was amazing :) , the room is very clean and the view from it was breath taking.

What we liked the most was the Gardens around us while we have breakfast we can feed several animals around :)

what we thought needs attention was the service being slow at many times.

What i personally did not like was checking out in almost one hour because of a small mistake done, yet honestly the duty manager took care of it personally and did his best to sort things out quickly

I m glad i stayed there and i will definitely go back again.

  • Stayed July 2011, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBali, Grand Hyatt Bali at Grand Hyatt Bali, responded to this review, August 21, 2011
Greetings from Grand Hyatt Bali!

Thank you for taking the time to share your experience with us and most of all, for choosing our resort to celebrate your special occasion. It has been a great pleasure for us to be able to be at your service during your honeymoon trip to the Island of The Gods.

We are glad to hear that you and your spouse thoroughly enjoyed your time staying in our resort. Rest assured that your kind notes will be passed upon our entire team member to ensure that their great effort in providing excellent service was worthwhile.

Once again, thank you for your kind support towards our resort and we truly looking forward to welcoming you again, hopefully not in a too distant future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
singapore
Senior Reviewer
6 reviews 6 reviews
6 hotel reviews
Reviews in 6 cities Reviews in 6 cities
4 helpful votes 4 helpful votes
3 of 5 stars Reviewed July 14, 2011

We stayed here for our honeymoon in Bali (complimentary stay from a Xmas party long ago). The rooms were nice, the property was huge! Unfortunately we were only there for 2d3n & we did not have the time to explore much of the hotel. Nusa dua was far off from the main areas of attraction like Kuta & Kintamani but within Nusa dua itself there's a lot of exploring to do.

You need to spend at least 5 days in Bali if you want to get a good worth of holiday & if you are looking to explore the Nusa Dua area, this is the hotel for you!

I'll be spending days in Bali the 2nd time around, unfortunately not with GH Nusa Dua Bali.

  • Stayed December 2010, traveled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBali, Grand Hyatt Bali at Grand Hyatt Bali, responded to this review, August 21, 2011
Greetings from Grand Hyatt Bali!

Thank you for taking the time to share your wonderful experience with us. We are glad to hear that you thoroughly enjoyed your time staying in our resort.
Rest assured that your great compliments will be passed upon our dedicated team member to ensure that their great effort in providing excellent service was worthwhile.

Once again, thank you for your great support towards Grand Hyatt Bali and we truly looking forward to welcoming you again, hopefully not in a too distant future!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Senior Reviewer
7 reviews 7 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
22 helpful votes 22 helpful votes
3 of 5 stars Reviewed July 13, 2011

We came to Bali with a lot of expectation but we think it's overrated. We booked 14 days at Grand Hyatt Bali. Their are two security gates before enter the hotel which made us feel secure. The view from the gate to the resort is nice with greenery. But I expected more for Grand Hyatt since I'm a Platimum member and stay at Grand Hyatt throughout the World. The check in took almost 1 hour, we were tired from our flight from Bangkok, humid and hot weather and waiting for 1 hour just to check in :( We were escort to Grand Club Room with view to a private pond, the room is nice with private living room. The shower is Grand Hyatt Standard with Marble and very nice. Our breakfast and afternoon snacks at the Grand Club Lounge is complimentary. You can watch Coin Fishes, Birds while having your meals. As I said it's o.k. because the ground is not upkeep and the beach is not that nice. For the amount of money I spent on the room, I was expecting more. We were at Phuket for a week before coming to Bali, and I think the beach at Phuket is nicer. Missing tile in the pool actually cut my feet. I was expected this marvelous grand experience at Bali but a little disappointed. We had private driver drove us everywhere in Bali and I would said..nah...I'm not coming back any time soon.

  • Stayed February 2011, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandHyattBali, Grand Hyatt Bali at Grand Hyatt Bali, responded to this review, August 19, 2011
Greetings from Grand Hyatt Bali!

We would like to thank you, as a valued member of Platinum Hyatt Gold Passport, for choosing our resort during your 14-day trip in Bali. We greatly appreciate the time you spent to share your experience during your stay in our resort . Glad to learn that you enjoyed the natural tropical surroundings in the resort and our Grand Club facilities.

With regards to your constructive feedback pertaining the speed of our check-in process, we would like to sincerely apologize for our shortcomings and assure you this is not in line with the high service standards we strive to achieve at Grand Hyatt Bali.
Referring to your notes on the cleanliness of the beach, Grand Hyatt Bali has always been implementing rigorous beach cleaning, manual and mechanical, to ensure that we deal with the environmental impacts of increased visitation and use of the beach.
Rest assured that every effort will be made to resolve and prevent such recurrence. Please also kindly note that your feedback has been brought to the attention of the higher management in order to take corrective action with particular reference to your comments.

Once again, we would like to thank you for your kind feedback. Even though you have indicated for not having any plans to come back to Bali in the near future, we would still definitely look forward to welcoming you back in our resort on your next visit to the Island of the Gods.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Bali

Address: Kawasan Wisata Nusa Dua | P.O. Box 53, Nusa Dua, Bali, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#9 Business Hotel in Nusa Dua
#14 Family Hotel in Nusa Dua
#15 Spa Hotel in Nusa Dua
#16 Romantic Hotel in Nusa Dua
#17 On the Beach Hotel in Nusa Dua
#21 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Grand Hyatt Bali 4.5*
Number of rooms: 636
Official Description (provided by the hotel):
Nestled within the lush tropical gardens of the 41-acre beachfront property, the Kriya Spa will, in essence, be a wellness sanctuary, offering the discerning traveler an authentic Balinese healing experience with 24 luxurious spa villas for treatments and for full day spa programs. Reflecting its name Kriya – meaning ‘ritual’ in Sanskrit – this unique Spa will celebrate authentic Balinese healing forms with treatments based on ‘wellness rituals’ to promote positive health and anti-aging through the use of natural herbs, roots and essences. ... more   less 
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Also Known As:
Grand Hyatt Bali Hotel Nusa Dua
Grand Hyatt Nusa Dua
Hyatt Nusa Dua
Bali Grand Hyatt
Grand Hyatt Hotel Bali
Nusa Dua Hyatt
Grand Hyatt Bali Nusa Dua

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