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“Cozy” 4 of 5 stars
Review of The Grand Bali Nusa Dua

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The Grand Bali Nusa Dua
4.5 of 5 Hotel   |   Itdc Complex Nusa Dua Lot RA 6 | Jalan Nusa Dua Selatan No. 8, Nusa Dua, Bali 80363, Indonesia (Formerly Swiss-Belhotel Bali Aga)   |  
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Hotel amenities
Ranked #39 of 46 Hotels in Nusa Dua
Semarang, Indonesia
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 6 cities Reviews in 6 cities
9 helpful votes 9 helpful votes
“Cozy”
4 of 5 stars Reviewed March 14, 2014

Warmest welcoming from the staff and management, breeze lobby area and calm.
The room so huge while the bathroom got separated toilet, shower and mini Jacuzzi. The pool looks romantic.

The only problem is you need a transportation to go out of the hotel.
Love to get back here again.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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37 reviews from our community

Traveler rating
    9
    17
    4
    4
    3
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Rating summary
  • Sleep Quality
    4 of 5 stars
  • Location
    3 of 5 stars
  • Rooms
    3.5 of 5 stars
  • Service
    3.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    3.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • Japanese first
  • Russian first
  • Any
English first
Senior Contributor
35 reviews 35 reviews
8 hotel reviews
Reviews in 14 cities Reviews in 14 cities
16 helpful votes 16 helpful votes
4 of 5 stars Reviewed December 26, 2013

We took a travel deal to Bali, where the Grand Bali was included in the package. I was skeptical hearing some negative reviews of the place. But once we were there, it was all gone.

The place was clean. Had almost all amenities. For tourists, there are shops nearby to grab a sim or any other essential items. Location wise, it was slightly away from the local market. The roads get dark and quiet by the night. Shuttle services available to the private beach. The beach was good just to relax as the waters were receded. I would prefer the public beach next time.

The restaurant had many options, they even customised the menu to us veggies.
The reception is slow while sorting bills.
But overall, a very pleasant stay. Surely recommend.

Room Tip: Love the ones with access to the pools, though it doesnt have a private pool Higher floors have a b...
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  • Stayed October 2013, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wagga
Top Contributor
74 reviews 74 reviews
38 hotel reviews
Reviews in 45 cities Reviews in 45 cities
57 helpful votes 57 helpful votes
4 of 5 stars Reviewed April 23, 2012

The Swiss is not great but is a good place to stay if you dont mind being a little out of the way. It is situated on a hill about 5 minutes from Nusa Dua. The hotel is a little run down in places but the rooms are big ( 2 bedroom) and the staff are friendly.
We didn't eat there so I don't know what the food is like or the prices for food are like. The shuttle only runs a couple a times a day and you need to book.

Room Tip: The two bedroom rooms are very big and comfortable and the villas are just beautiful.
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  • Stayed May 2011, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Top Contributor
66 reviews 66 reviews
9 hotel reviews
Reviews in 27 cities Reviews in 27 cities
39 helpful votes 39 helpful votes
2 of 5 stars Reviewed May 11, 2011

An average hotel, lacking some of the basics, and especially deficient in terms of service. I do not recommnd it.

PROS
* Good price (95 USD / night, deluxe Room)
* Private beach at Nusa Dua
* Very huge room
* 15 min free massage was amazing!
* We have been upgraded. Not surprising when only 10/20 rooms max are taken (out of at least 100/150...

CONS
* Rooms are poorly maintained (there's a comment below dated from 2006 or 2007 with wich I fully agree): ants, insects and mosquitoes in the room, toilet flush broken 2 times in 5 days
* Free drink: an orange juice worse than on airplanes
* Free dinner: also of very poor quality => If you give something away, make sure it's not going to look bad on you after...
* Front desk staff has no clue on tourism or restaurants.
* The private beach is not in a good location: we get plenty of garbage from the sea. One so called "shower", that's really just a flow of water pumped on demand (when it's not broker). Toilets are far, and very old too.
* Shuttle to/from hotel is very infrequent (every two hours), and sometimes very late (45 minutes on our first day...)
* Food at breakfast is very average, and the staff, albeit numerous (8 staff for 4/5 tables - it was low season) is clueless on what to do... Forget your orders, forget napkins, jump on your plate when you're done to "clean", don't bring coffee, chit chat together... They could achieve the same level of service with just 2 staff with proper training. Amazing for a 4 stars hotel. Good point: everyone is smiling...
* mattress was too soft for my linking, I did not feel so refreshed on the next day
* pillows are too big, you'll feel some neck pain if you use it: ask for a replacement

Room Tip: Ask for a smaller pillow
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  • Stayed May 2011, traveled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Senior Reviewer
7 reviews 7 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed August 5, 2010

Our first stay in Bali, Flight Centre package recommended the Grand Bali for late afternoon checkout. We were upgraded to a deluxe suite off the pool and it was just amazing. Found the staff to be very friendly, the bar manager was especially a crackup!!!!!! This is a great place to stay if you want somewhere to chill and relax.

  • Stayed July 2010, traveled with family
    • 5 of 5 stars Value
    • 2 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
1 review
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed June 6, 2010

Very relaxing & staff were very friendly & tried to be very helpful.
Room was large & clean, TV reception very poor, no hairdryers in bathroom
Pool was lovely, although only open from 8am - 8pm each day
We enjoyed the meals we ate in the restaurant, service was great
Room service meal trays were often left outside rooms in the corridor for days.
Too far from the beach & the 'Beach Club' is also disappointing
Too far from most restaurants & shopping in Nusa & too far in the heat to walk, although taxis are soooo cheap.

  • Stayed June 2010, traveled as a couple
    • 3 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Senior Contributor
43 reviews 43 reviews
25 hotel reviews
Reviews in 25 cities Reviews in 25 cities
67 helpful votes 67 helpful votes
4 of 5 stars Reviewed April 3, 2010

We have just returned from a week at the Grand Bali (no longer called Swiss Grand ), which was a timeshare exchange through RCI. As I usually stay at Legian or Seminyak, I was a bit worried about being so far out, but we ended up loving it!
We had a deluxe suite on the top floor at the end of the building, overlooking the pool and golf course. It was the biggest hotel room I have ever seen, beautifully furnished with a four poster canopied bed, timber desk, lounge, TV, DVD player and mini-bar. The marble bathroom was about 3 or 4 metres, with separate bath, shower and toilet. (Why were there no hooks or towel rails in such a huge room?). Outside we had a large terrace, with views on 3 sides with a full lounge suite. (It felt a bit like being in Ubud, so relaxing). The air-con was not very cold, so if we came in from the heat, we would have to sit on the lounge in front of the vent to cool down, but it was fine at night.
Breakfast was not included, so it cost us about $AUD10 for buffet breakfast, which had a reasonable selection, but not as good as other hotels I have stayed at . We had to serve our own coffee, even though there were always staff members standing around. Nobody walked around with the coffee pot.

It was very quiet, with not many of the 60 or so rooms occupied. I did not see an Aussie for 2 days as most of the guests were Russians. At least there was plenty of room at the 2 pools, which are separated down the centre by sun lounges, shaded by frangipani trees as the sun moves around.

There is a very nice spa by the pool, although we only went in for our free 15 minute massage.

The bar off the lobby has a pool table and seating overlooking the entrance to the hotel.

As the hotel is not on the beach, they have a free shuttle every 2 hours to their Nusa Dua Beach Club. There are plenty of sunlounges, umbrella, chairs and tables, as well as a beach bar to provide food and drinks. It was very nice, although in the morning the tide is way out.

On the way back from the Beach Club we were dropped off at the Bali Collection, which has lots and lots of shops, including a Sogo department store, and restaurants. We had a delicious light lunch at Aromas, and were then given free transport back to the hotel.

The hotel has a once a day shuttle to Kuta and you have to find your own way back. We found a taxi cost 80,000 to 100,000 and took about 40 minutes. We went in twice, bought a coffee at Gloria Jeans to use the internet in airconditioned comfort, went to Discovery, Matahari to stock up on snacks, fruit etc. the tailor for some clothes, and found we could not wait to get out of all that traffic back to our peaceful life at the Grand Bali

It is a 5 minute walk down the road to the corner to a street of shops and restaurants (Bualu village), where I had very inexpensive massages - one was 100, 000 and one was 70,000 rupiah for an hour ($8.50 to $12). The shopping was not bad and I did not have to bargain as hard as in Legian. We found some great little restaurants, and they all drive you home - Mai Mai has barbecued seafood sold by weight and then grilled, as well as a variety of other dishes. We ate there twice and the food was delicious. Laguna was another great little restaurant offering free welcome drinks, garlic bread and salad bar. They also had live entertainment several nights a week.

We also did the Safari Under the Stars tour at the Elephant Safari Park and thoroughly enjoyed it.

  • Stayed March 2010, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes 7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Grand Bali Nusa Dua

Address: Itdc Complex Nusa Dua Lot RA 6 | Jalan Nusa Dua Selatan No. 8, Nusa Dua, Bali 80363, Indonesia (Formerly Swiss-Belhotel Bali Aga)
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#23 On the Beach Hotel in Nusa Dua
#24 Romantic Hotel in Nusa Dua
#25 Spa Hotel in Nusa Dua
#34 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — The Grand Bali Nusa Dua 4.5*
Number of rooms: 63
Official Description (provided by the hotel):
The Grand Bali Nusa Dua offers a truly Balinese experience of serenity and personal hospitality. With 63 suites and pool villas, 5 star facilities, a private beachfront, spa and authentic dining experience, The Grand Bali Nusa Dua is an ideal haven to escape, unwind and enjoy peace of mind. Traditional Balinese warmth combined with attentive service makes it an ideal choice for a serene getaway. Set in the exclusive enclave of Nusa Dua, the resort's spacious and luxurious suites and pool villas are decorated in contemporary Balinese style and fully-equipped with modern amenities for uncompromising comfort. For an indulgent and leisurely vacation, plunge into our twin pools, enjoy a treatment and massage in The Spa and dine in our versatile restaurant serving Indonesian and Mediterranean cuisine. The Grand Bali Nusa Dua is a magical place where time stands still and memories last long. ... more   less 
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Also Known As:
Swiss-Grand Bali Hotel Nusa Dua
Holiday Inn Nusa Dua
The Grand Bali Nusa Dua

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