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“Service beyond expectancy” 5 of 5 stars
Review of The Westin Resort Nusa Dua

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The Westin Resort Nusa Dua
5.0 of 5 Resort   |   Kawasan Pariwisata Nusa Dua | BTDC Lot N-3, Nusa Dua, Bali 80361, Indonesia   |  
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FREE NIGHTS STAY
Ranked #9 of 46 Hotels in Nusa Dua
Certificate of Excellence
Greater Perth, Australia
1 review
“Service beyond expectancy”
5 of 5 stars Reviewed yesterday NEW

We spent a week with the family. From the moment we stepped out of our taxi and the Gong with the traditional dancers announced our arrival, we were treated like royalty. We were in need of rope and the assistant experience manager, Ayu, went from store to store to find us rope. She bought it with her own money and had it delivered to our room! The staff, from the gardeners to the general manager, are all exceptionally friendly and no task is too much to ask. Ikan restaurant is great for breakfast (overlooking the beach) and staff were so helpful in getting us tropical fruit like Dragon fruit, Star fruit, Snake fruit, Longans, Rambutans and mangosteens. We even had a bed change when we mentioned that the current bed feels a bit worn. The location is very safe and a great destination for a family holiday. This is now definitely one of our annual holiday destinations. For a great experience, contact Ayu Lestari and ask her assistance in planning your holiday.

Room Tip: The family suite has 2 rooms with 2 bathrooms but a central dining/living area. an absolute must!
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  • Stayed May 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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936 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (253)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
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English first
Gurgaon, India
Senior Contributor
24 reviews 24 reviews
13 hotel reviews
Reviews in 14 cities Reviews in 14 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed yesterday NEW

Really really nice resort in nusa Dua. Even though nusa Dua is secluded - there is never a dull moment at Westin given they have so many activities. We stayed in the new premium wing which is absolutely new - but the walk to the wing is slightly longish. The rooms were fabulous and the kids loved the kids area more than any other place in Bali!! The beach however was a little average - and I discovered better beaches around the other resorts in vicinity. The restaurant had an Indian chef and we got awesome parathas, uthpam, poori bhaji. What a spectacular stay we had that we extended our one night trip to 2 nights! Loved the aquacise and the run-westin!

Stayed May 2015
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
6 reviews 6 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
5 of 5 stars Reviewed yesterday NEW via mobile

My husband and I escaped to the Westin in Nusa Dua from middle of nowhere Candiasa. We booked a deluxe pool room for 150/ night through Expedia the day before which I thought was a great deal, the room and location were gorgeous!

We rented a cabana on the beach for the day for 10 USD and rented paddle boards for 25 USD each (perfect water for it). Meals at the hotel grill are reasonable. The beach is clean, white sand, and was not too crowded. Nusa Dua in general- not too much going on, however very luxurious and relaxing. This area is good for families or older couples looking to just hang at the beach. My husband and I were on our honeymoon and three days here was enough then we headed to Komodo and Kuta.

Stayed May 2015, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
5 of 5 stars Reviewed 2 days ago NEW

This is our second stay at The Westin, and we will definitely return. We hired a private nanny for both trips (8hrs per day) so we have a chance to have some down time.

First trip last year with our toddler (16mths) was a breeze. A cot was installed in our room and nothing out of place. Again this year, made to feel extremely welcome with our now 2 year old. We hired a private nanny for both trips (8hrs per day) so we have a chance to have some down time.
Dining at all outlets within the resort is a cinch, plenty of highchairs and staff more than willing to wave and tickle and interact with the children. The staff at Prego are AMAZING and having joined the SPG program last stay, the discount on food and beverages make it great value.

We have had the base level room each stay, but honestly don't need anything more until more kids are involved. Spacious bathroom and wet area, lots of wardrobe shelving and hanging space to keep suitcases out of the way. The "heavenly beds" are that, very good sleep is enjoyed here.

Pool areas well serviced for snacks and drinks, love the complimentary slushies, watermelons etc that randomly come around poolside. No shortage of pool lounges and no nasty reserving of sunbeds by other guests.
It is lovely to see the general manager wander around the hotel, interacting with guests and staff, helping out when needed. A very hands-on approach.

  • Stayed May 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth, Australia
Top Contributor
56 reviews 56 reviews
33 hotel reviews
Reviews in 38 cities Reviews in 38 cities
33 helpful votes 33 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

After always staying in Seminyak and mainly in lovely villas we ventured this trip as a smaller group of friends and one older relative to Nusa Dua. What a refreshing change and so very different! For starters it's a comfy 15 min ride from the airport with little or no traffic (that's a first!) The Westin has been a great choice as there are lots of 4/5* options around. It's beachfront location, midsize, very comfortable deluxe garden terrace rooms on the ground floor for access for the older person was perfect. The staff are just gorgeous, so accommodating and so many that you are extremely well looked after. We ate every day by the beach and the buffet breakfast was always excellent. The BBQ buffet and Italian restaurant dining was also very good. There are lots of activities going on if you want to join in and we did the Cycle Tour one morning with the resident tennis coach which was a great hour spent seeing more of the beautiful coastline & finishing off with an interesting ride through the village - worth doing if your semi-fit! The daily aquasize was a bit of fun too! I have to finish by saying this is definitely more the boutique side of Bali, classy and a bit pricier but well worth the extra to stay this side if R&R is a priority... Highly recommend the Westin...

Stayed May 2015
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TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, yesterday
Dear TravelTrishWA,

Thank you for taking the time to share your recent experience with us. We are delighted to hear your kind compliments to our associates and their service delivery during your stay. We are really happy to note that you had a great experience at the resort enjoying the room with its Heavenly® Bed which gave you a well-rested sleep, the breakfast with its SuperfoodsRX selections, Ikan our beachfront dining venue, Prego our fun Italian family Restaurant as well as our BBQ buffet themed dinner and other surrounding resort. It gives us a great pleasure to hear that you had such a memorable experience at our resort enjoying some renewal activities like cycling. We truly appreciate that you will recommend our resort and we do look forward to welcoming you back again for another memorable experience.

Bipan Kapur
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 of 5 stars Reviewed 3 days ago NEW

Resort is too old n not impress,
The worst thing is when the time I stay, it's under construction, morning since 7am, nite till 2am. Such unprofessional can't be accepted.
Won't recommend n come back again.

Location is enclosed area, nothing in at least 15mins walk distance.

Stayed May 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide, Australia
Senior Reviewer
9 reviews 9 reviews
6 hotel reviews
Reviews in 5 cities Reviews in 5 cities
9 helpful votes 9 helpful votes
5 of 5 stars Reviewed 3 days ago NEW

We are staying here now and this resort is very relaxing, the staff are great ( like every where in bali) we are here for 4 nights of R&R and 4 nights is just right, this is a very different bali. The resort is wonderful the only fault I have is the day beds, they are just about all empty, it should be use them with a minimum spend from the resort, like the beach clubs do in Seminyak, I wouldn't mind paying 250,000 Rp from the bar etc to stay on beds. But to have to pay 250,000 just to lay on them when you already paid to stay at the resort is too much.

Stayed May 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, 2 days ago
Dear Fleur C,

Thank you for taking the time to share your recent experience with us. We are delighted to hear your kind compliments to our associates and their service delivery during your stay. We value your feedback in regards to the Dream Bed. They are very popular amongst guests and are reserved most of the days for a renewing day at the beach. We apologize that this does not meet your expectations and shall take your feedback into consideration when we are reviewing this in the future. Please let us know if there's anything we can do to make your next stay even more special and memorable.

Bipan Kapur
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Resort Nusa Dua

Address: Kawasan Pariwisata Nusa Dua | BTDC Lot N-3, Nusa Dua, Bali 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Nusa Dua
#4 Family Hotel in Nusa Dua
#5 Top resorts Hotel in Nusa Dua
#7 On the Beach Hotel in Nusa Dua
#7 Romantic Hotel in Nusa Dua
#9 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Resort Nusa Dua 5*
Number of rooms: 334
Official Description (provided by the hotel):
The resort features 433 sleek and sophisticated rooms and suites with a tropical edge. Guest rooms have the new generation of Heavenly® Bed, spacious 1.37 metre beds in the double-double rooms, I-pod connectivity, a bedside master switch board, and Audio Visual Entertainment port as well as ergonomically designed furnishings. ... more   less 
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Also Known As:
The Westin Resort Nusa Dua, Bali Hotel Nusa Dua
Westin Nusa Dua
Westin Bali
Nusa Dua Westin
Westin Resort Bali

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