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“Service At Its Best!” 4 of 5 stars
Review of The Westin Resort Nusa Dua

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The Westin Resort Nusa Dua
5.0 of 5 Resort   |   Kawasan Pariwisata Nusa Dua | BTDC Lot N-3, Nusa Dua, Bali 80361, Indonesia   |  
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FREE NIGHTS STAY
Ranked #9 of 46 Hotels in Nusa Dua
Certificate of Excellence
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
10 helpful votes 10 helpful votes
“Service At Its Best!”
4 of 5 stars Reviewed yesterday NEW

Stayed at Westin Nusa Dua for 5 nights and what made the stay memorable was the friendliness of the Westin staff. Everyone that I encountered in the hotel was simply amazing! The service is remarkable. The rooms are newly refurbished and spacious enough. I admire the Westin training since it's what made the difference. There are a lot of 5 star resorts but service is what can make or break the experience. Kudos to the Westin staff!

Stayed May 2015, traveled as a couple
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923 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (251)
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English first
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
2 of 5 stars Reviewed yesterday NEW

The service was so poor at the beach bar restaurant. They need retraining or a good kick in the pants for Weston service And quality. The front checkin provided no map or info on the hotel or grounds. The booklet in room has very basic info. You're essentially left to fend for yourself however ironically you'll find too many employees gathered the get her sitting around or chatting away.

Room Tip: The balcony is a joke. Why would you have a balcony with room for only one person to stand on?
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  • Stayed May 2015, traveled solo
    • 2 of 5 stars Location
    • 3 of 5 stars Rooms
    • 2 of 5 stars Service
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Adelaide, Australia
Senior Reviewer
7 reviews 7 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I holidayed at the Westin with my daughter, son-in-law and two-year-old grandson.

We spent nine days at the resort

We had a poolside ground floor two bedroom unit which was spacious, clean and very comfortable. It was a perfect place for both adults and children. There was even a small table and chairs, and small beanbags in the unit for young ones

Eating beachside at the Ikan restaurant was an idyllic setting matched by tasty food.

I recommend this as a very relaxing, trouble-free and safe way to enjoy the beautiful tropical location

  • Stayed May 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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Reviewer
4 reviews 4 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
6 helpful votes 6 helpful votes
4 of 5 stars Reviewed 2 days ago NEW via mobile

We recently stayed at the Westin for 9 nights a two family groups with children aged 2, 3,7 & 10 years.
As an travel agent (prior to children) and SPG gold member I have travelled extensively and stayed in varying standards of accommodation. This was our first visit to Bali as a family and I chose the Westin based on the facilities for the children and overall standard and value for a Nusa Dua Resort.
Overall we enjoyed our stay here. Although pretty and good for paddle boarding don't expect too much from the beach if your from Australia.
The service desk offered from one touch call button in the room was outstanding. I called them multiple times a day.. They were fast, efficient and obliging. They even offered to sterilise the baby bottle, which they did promptly twice each day.
Reception area made a real effort to remember us and greet us and show interest. This could be improved in other areas of the resort.
kids loved the baby pool and kids pool and waterslide. Toddlers and adults not allowed on the slide was dissaponting. Also two kids got ear infections. Maybe water quality could be improved.
Ikan restaurant a beautiful setting overlooking beach for breakfast with lots of choice to suit every taste. Communication difficult though many staff and chef on cooking station lacking English, which was a suprise for a 5 star resort. Also not impressed when they argued with us when we requested a table for our group of 8. Expect better for a 5 star resort like the Westin.
The day spa was beautiful, clean and what could be expected from 5 star. Although the hydro therapy pool jets were weak and not worth the effort. Another unimpressive moment was the day spa not obliging a mini facial to add to my seaweed wrap and hair treatment. It took much discussing before they agreed.
Kids menu was limited so we did not purchase the kids bands. Our kids would have been tired of that menu in a day. Kids eat half price off the adults menu and under 3 yrs free, so that suited us best.
unlimited free water bottles delivered to room a big plus. You need to guzzle loads of water it's so hot and easy to get dehydrated. So it's great to have it easily available
Enjoyed pizza and pasta in Preggo. And from a family with Italian background that is a real compliment! Serving size of pasta for a main is embarrassing, three mouthfuls and my husband was finished and still hungry. We spoke with the manager and he said this was normal and we would need to pay for a double main or extra half serve. When a customer gives feedback, accept and improve, please don't blame the guest.
Big dissapointment was our toddlers not being allowed into the playground with their friends/siblings. What a crazy rule that they must be toilet trained? What difference does it make if they are wearing nappies and are supervised by an adult and especially when no other children are using it. The kids club told us they could use it if we took their nappies off? That would be unheigenic and doesn't make any sense. If Westin are going to maintain this rule they need to upgrade the baby/toddler area, which is tiny and not enough space for very active toddlers.
Severely lacking in nighttime entertainment. Need to have some adult and family entertainment after dinner. There is no atmosphere after dark and nothing to do in the evening other than eat and go back to the room. Some traditional dancing/puppetry/music would have been great
The blenders are rinsed each time after making a juice or cocktail under the tap. So be warned that residual water is left behind in your drink that could cause illness. The barman confirmed that the water from this tap is not drinking water. Another strange oddity the swim up pool bar did not offer happy hour?. It is very uncomfortable and inconvenient to walk over to Ikan dripping wet to order a drink.
poolside bathrooms needed more regular cleaning they were often smelly and wet and dirty
As mentioned the overall service and facilities and food were of a very good standard but not outstanding. If staff around the resort could be as obliging and efficient as the service desk I'm sure it would come close. In my view true 5 star service is obliging with any reasonable request of a guest without fuss and improvements could be made with wait staff and day spa. A great need to improve toddler area and nighttime entertainment.

Stayed May 2015, traveled with family
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Senior Reviewer
8 reviews 8 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Was there for a recent business trip. Its location in Nusa Dua means that it's relatively more 'insulated' from the rest of Bali. To their credit, the staff was attentive and friendly, and the facilities at the adjoining Bali Convention center were good. Great beach, less crowded than Jimbaran or Kuta. However if you are planning to explore outside of the Nusa Dua area be prepared for a relatively long commute.

Stayed May 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Senior Reviewer
9 reviews 9 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
3 of 5 stars Reviewed 2 days ago NEW via mobile

Stayed here for 6 nights recently, had decided on the Sofitel but changed my mind because the reviews on here were so good for the Westin - disappointed with my decision. Overall it was just an ok stay didn't experience 5 star service though. Positives about room, bed is amazing and bathroom is huge. Downside we had a baby and they provided a cot but no sheets or blankets, first night she was cold as we used towels the second night our aircon didn't work so she was hot. We expected a balcony we could sit on, the room had one which only fitted one person standing. We have stayed 5 star in Seminyak and every time you leave the room they enter and service, didn't get this here some days we would only have 2 towels for 3 people and small thing but the $5 Pringles I opened in the room were all smashed. Had dinner at ikan, Nasi goring $16 no better than a $7 one down the road. The pool is large but very deep, we had a baby so had to go down the shallow part near the bar that is very small. Only a limited number of beds there which one family took all the whole visit, need more shade for children or a bigger pool for us to take kids in. Found pool service quite slow and some times would have to flag down staff. Tantra was great though, very friendly and attentive. Found the uniforms to be very daggy and most were stained, not the employees fault, how is anyone supposed to keep white and light blue clean in Bali, most had rust stains on them and they are to big and baggy for girls. On the last night we wanted to go to Balinese dinner, called up to reserve but was told not on as a conference was using the space, pretty disappointing. Beach was lovely one afternoon but the next day took the baby for a swim and the water has heaps of rubbish, dirty diapers and all, Westin should have a net cleaning it out as it was horrible. We had a nice stay but could have been so much better. would to Nusa dua but not to the Westin.

  • Stayed May 2015
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Bangkok, Thailand
Top Contributor
127 reviews 127 reviews
126 hotel reviews
Reviews in 88 cities Reviews in 88 cities
225 helpful votes 225 helpful votes
3 of 5 stars Reviewed 3 days ago NEW

This is the old style large hotel locating on a long stretch beach. The room is big and average for this level of hotel. The nice thing is that they set up many cushions, beds, and chairs on the beach. Breakfast is good, particularly the one near the ocean. There is another restaurant hidden somewhere in the corner that is difficult to find. The swimming pool is okay and the gym is average.
Overall, this is an average hotel that is nice to stay.

Stayed May 2015, traveled on business
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Westin Resort Nusa Dua

Address: Kawasan Pariwisata Nusa Dua | BTDC Lot N-3, Nusa Dua, Bali 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Nusa Dua
#4 Family Hotel in Nusa Dua
#5 Top resorts Hotel in Nusa Dua
#7 Romantic Hotel in Nusa Dua
#7 On the Beach Hotel in Nusa Dua
#9 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Resort Nusa Dua 5*
Number of rooms: 334
Official Description (provided by the hotel):
The resort features 433 sleek and sophisticated rooms and suites with a tropical edge. Guest rooms have the new generation of Heavenly® Bed, spacious 1.37 metre beds in the double-double rooms, I-pod connectivity, a bedside master switch board, and Audio Visual Entertainment port as well as ergonomically designed furnishings. ... more   less 
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Also Known As:
The Westin Resort Nusa Dua, Bali Hotel Nusa Dua
Westin Nusa Dua
Westin Bali
Nusa Dua Westin
Westin Resort Bali

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