We recently stayed at the Westin for 9 nights a two family groups with children aged 2, 3,7 & 10 years.
As an travel agent (prior to children) and SPG gold member I have travelled extensively and stayed in varying standards of accommodation. This was our first visit to Bali as a family and I chose the Westin based on the facilities for the children and overall standard and value for a Nusa Dua Resort.
Overall we enjoyed our stay here. Although pretty and good for paddle boarding don't expect too much from the beach if your from Australia.
The service desk offered from one touch call button in the room was outstanding. I called them multiple times a day.. They were fast, efficient and obliging. They even offered to sterilise the baby bottle, which they did promptly twice each day.
Reception area made a real effort to remember us and greet us and show interest. This could be improved in other areas of the resort.
kids loved the baby pool and kids pool and waterslide. Toddlers and adults not allowed on the slide was dissaponting. Also two kids got ear infections. Maybe water quality could be improved.
Ikan restaurant a beautiful setting overlooking beach for breakfast with lots of choice to suit every taste. Communication difficult though many staff and chef on cooking station lacking English, which was a suprise for a 5 star resort. Also not impressed when they argued with us when we requested a table for our group of 8. Expect better for a 5 star resort like the Westin.
The day spa was beautiful, clean and what could be expected from 5 star. Although the hydro therapy pool jets were weak and not worth the effort. Another unimpressive moment was the day spa not obliging a mini facial to add to my seaweed wrap and hair treatment. It took much discussing before they agreed.
Kids menu was limited so we did not purchase the kids bands. Our kids would have been tired of that menu in a day. Kids eat half price off the adults menu and under 3 yrs free, so that suited us best.
unlimited free water bottles delivered to room a big plus. You need to guzzle loads of water it's so hot and easy to get dehydrated. So it's great to have it easily available
Enjoyed pizza and pasta in Preggo. And from a family with Italian background that is a real compliment! Serving size of pasta for a main is embarrassing, three mouthfuls and my husband was finished and still hungry. We spoke with the manager and he said this was normal and we would need to pay for a double main or extra half serve. When a customer gives feedback, accept and improve, please don't blame the guest.
Big dissapointment was our toddlers not being allowed into the playground with their friends/siblings. What a crazy rule that they must be toilet trained? What difference does it make if they are wearing nappies and are supervised by an adult and especially when no other children are using it. The kids club told us they could use it if we took their nappies off? That would be unheigenic and doesn't make any sense. If Westin are going to maintain this rule they need to upgrade the baby/toddler area, which is tiny and not enough space for very active toddlers.
Severely lacking in nighttime entertainment. Need to have some adult and family entertainment after dinner. There is no atmosphere after dark and nothing to do in the evening other than eat and go back to the room. Some traditional dancing/puppetry/music would have been great
The blenders are rinsed each time after making a juice or cocktail under the tap. So be warned that residual water is left behind in your drink that could cause illness. The barman confirmed that the water from this tap is not drinking water. Another strange oddity the swim up pool bar did not offer happy hour?. It is very uncomfortable and inconvenient to walk over to Ikan dripping wet to order a drink.
poolside bathrooms needed more regular cleaning they were often smelly and wet and dirty
As mentioned the overall service and facilities and food were of a very good standard but not outstanding. If staff around the resort could be as obliging and efficient as the service desk I'm sure it would come close. In my view true 5 star service is obliging with any reasonable request of a guest without fuss and improvements could be made with wait staff and day spa. A great need to improve toddler area and nighttime entertainment.