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“Loved it!” 5 of 5 stars
Review of The Westin Resort Nusa Dua

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The Westin Resort Nusa Dua
5.0 of 5 Resort   |   Kawasan Pariwisata Nusa Dua | BTDC Lot N-3, Nusa Dua, Bali 80361, Indonesia   |  
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FREE NIGHTS STAY
Ranked #10 of 46 Hotels in Nusa Dua
Certificate of Excellence 2014
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“Loved it!”
5 of 5 stars Reviewed yesterday NEW via mobile

I wanted to thank Westin Nusa Dua for a wonderful experience.

A very special thanks to Ayu for making sure our stay was wonderful.

Everything was seamless and made us feel very special from the very moment we created our booking to the last second of our stay. A few examples:

- they emailed us a week before our arrival and asked for our preferences. They coordinated airport pickup and accommodated our pre-arrival requests.

- at check-in, they made us feel special and welcome. They had already upgraded us to a suite for being SPG platinum and the suite was decorated with flowers, a fruit basket, nuts and a customized happy anniversary cake. Every night they brought in different snacks for us to try.

- we typically like eating outside because at times hotel food gets touristy and prevents us from experiencing the regions real flavors. Westin's food was very good (breakfast is excellent) and particularly enjoyed the Indonesian food buffet on Tuesdays.

- Andik (the waiter at the beach) was very attentive, never allowed to stay without a drink and was willing to accommodate strange cocktail suggestions on our side.

- the spa is beautifully appointed and the therapists make sure you have a very enjoyable experience.

- gazebos by the beach are the most relaxing thing. I wish they kept them for use at night just like Laguna Resorts does. I would easily have a couple of drinks at night in them while listening to the ocean.

Worth mentioning the hotel gives good recognition to spg platinum status and we got several perks that enhanced our experience even more.

Would stay here again without question.

Stayed May 2015, traveled as a couple
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878 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (236)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 2 days ago NEW

Great location, excellent meeting space (it's a conference center) and excellent service, compared to similar corporate hotels in Bali. Our event manager was always present and attentive to all details. Food is great too. Definitively will come back.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, yesterday
Dear Francesco P,

Thank you for taking your time in sharing your recent experience in TripAdvisor. We are delighted to hear that you enjoy your stay at the resort during the conference at Bali International Convention Centre and we were able to delivered excellent service and facilities. We are really happy to hear that you are pleased with our Event Manager and the entire team for their service delivery. We look forward to welcoming you back for another occasion that will bring you to the resort.

Bipan Kapur
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Senior Reviewer
9 reviews 9 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed 2 days ago NEW via mobile

The service and facility is great for family, staff are friendly and helpful. Location is good! A lot of add on service, which making Westin a lead. After staying here, we find it difficult to choose other hotel. Worth the price.

Good room, good services, good view, good location, all 5 star.

Stayed May 2015, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, yesterday
Dear FionaLiWorldtraveler,

Thank you for taking the time to share your recent experience with us. We are pleased to hear that we were able to exceed your expectations and thank you for your kind words of appreciation to our associates and their service delivery. We look forward to the pleasure of welcoming you back again at the resort for another relaxing experience.

Bipan Kapur
Managing Director
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Palmyra
Contributor
17 reviews 17 reviews
4 hotel reviews
Reviews in 6 cities Reviews in 6 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

I've been to Bali a number of times but never to Nusa Dua. I decided that I needed somewhere close to a wedding I was attending but with a resort feel and not the hassle of huge crowds (Kuta) or private villa (Seminyak). The Westin did more than I expected. I booked a Premium room in the new wing of the resort. It was spacious with a King bed and a balcony overlooking the Spa gardens. The bathroom was pure heaven with an enormous shower with rainfall and a spa bath. I frequented the restaurants - Prego, Hamabe and Ikan and found all of them to serve great food. A little pricey but for a weekend relaxing and not having to worry about going out, totally worth it. The shuttle to the Bali Collections was convenient and although not many shops open at 10am, I noticed there were a lot of restaurants and cafes. The staff were all friendly, helpful, courteous and pleasant to chat to. I would stay at the Westin again.

  • Stayed May 2015, traveled solo
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, yesterday
Dear AMWBaker,

We are delighted to hear that you had a relaxing experience at our resort enjoying our room in Premium Wing with its beautiful view and to hear that you were pleased with the quality of the food in our restaurants as well as our surrounding. Moreover, we appreciate to hear your kind words regarding our associates and their service delivery. Thank you so much and we sincerely look forward to welcoming you back in the near future.

Bipan Kapur
Managing Director
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Shanghai, China
Senior Reviewer
7 reviews 7 reviews
Reviews in 6 cities Reviews in 6 cities
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 2 days ago NEW

Perfect welcoming upon arrival. Although the resort is not the newest in the area, the service in the resort is superb. Everyone's extremely friendly and always willing to help. The bed is probably the best part about the room. Pool area is big and has plenty of area to sit and relax although I found the beach to be a better option. Only had dinner at the Ikan restaurant next to the beach. The food was tasty and not too expensive. Safe and quiet location, this place is great if you want a place to relax with friends or family.

  • Stayed April 2015, traveled with friends
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, yesterday
Dear akvong,

Thank you for taking your time to share your recent experience in TripAdvisor. We appreciate your kind compliments to our associates and their service delivery during your stay. We are really happy to note that you had a great experience enjoying your room with its Heavenly® Bed which gave you a well-rested sleep. We also happy to hear that we were able to deliver the highest quality service to make your stay memorable and that you were pleased with the quality of the food especially at Ikan Restaurant & Bar. We look forward to welcoming you and your loved ones back at the resort.

Bipan Kapur
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ahmedabad, India
Contributor
15 reviews 15 reviews
7 hotel reviews
Reviews in 10 cities Reviews in 10 cities
10 helpful votes 10 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

This was the convention hotel for the Travel Agents Association of India & I joined as a delegate. From the time of check-in till check-out everything was perfect. The staff were very helpful, the room decor good, housekeeping could not be faulted & all our needs were promptly attended to. The convention hall & the meals served during the convention were of excellent quality. Loved the public areas , the gardens & the pools & esp the murial on the external wall. All in all a very good experience.

Room Tip: Had a room overlooking the gardens - very pleasant.
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  • Stayed March 2015, traveled on business
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, yesterday
Dear mehroocama,

Thank you so much for taking the time to sharing your recent experience with us. We are really happy to note that you were impressed with the services given from arrival to departure. It gives us a great pleasure to hear that you had such a memorable experience at our resort enjoying the room and during your conference with TAAI. Furthermore, thank you for your kind words of appreciation for our associates and their service delivery. We look forward to the pleasure of welcoming you back again at the resort for another memorable and relaxing experience.

Bipan Kapur
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Contributor
19 reviews 19 reviews
19 hotel reviews
Reviews in 11 cities Reviews in 11 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

I was surprised at the expense within the resort.
I've stayed at newer 5 star in nusa Dua and don't feel the service represents the price paid.
I had to approach staff every morning at breakfast for a table as no one was ever at the entrance.
Coffee was warm at best every morning.
The pool closes at 1900 every night which was frustrating as you cannot swim after dinner.
Overall an OK stay.

Stayed May 2015, traveled with friends
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Manager at The Westin Resort Nusa Dua, responded to this review, 2 days ago
Dear LoveToTravel-AU,

Thank you so much for taking your time to write a review on TripAdvisor. We regret to hear that we were unable to meet your expectations on this visit and we really appreciate your valuable feedback which we will use to improve our service delivery. With regards to the opening hour of our swimming pool, we would like to keep our hotel guests save during their stay with us including enjoying swimming with Life Guard service available from 7 am to 7 pm. We sincerely hope that you will provide us with another opportunity to serve you better in the near future.

Bipan Kapur
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Resort Nusa Dua

Address: Kawasan Pariwisata Nusa Dua | BTDC Lot N-3, Nusa Dua, Bali 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Nusa Dua
#4 Family Hotel in Nusa Dua
#6 Top resorts Hotel in Nusa Dua
#7 On the Beach Hotel in Nusa Dua
#8 Romantic Hotel in Nusa Dua
#10 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Resort Nusa Dua 5*
Number of rooms: 334
Official Description (provided by the hotel):
The resort features 433 sleek and sophisticated rooms and suites with a tropical edge. Guest rooms have the new generation of Heavenly® Bed, spacious 1.37 metre beds in the double-double rooms, I-pod connectivity, a bedside master switch board, and Audio Visual Entertainment port as well as ergonomically designed furnishings. ... more   less 
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Also Known As:
The Westin Resort Nusa Dua, Bali Hotel Nusa Dua
Westin Nusa Dua
Westin Bali
Nusa Dua Westin
Westin Resort Bali

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