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“very good resort” 4 of 5 stars
Review of The Westin Resort Nusa Dua

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The Westin Resort Nusa Dua
5.0 of 5 Resort   |   Kawasan Pariwisata Nusa Dua | BTDC Lot N-3, Nusa Dua, Bali 80361, Indonesia   |  
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Ranked #10 of 46 Hotels in Nusa Dua
Certificate of Excellence 2014
Bandung, Indonesia
Contributor
12 reviews 12 reviews
7 hotel reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“very good resort”
4 of 5 stars Reviewed 2 days ago NEW

This is a very good resort with excellent service. If you are looking for a nice resort experience this is a great choice, especially for families. The downside is that you don't feel like you are experiencing much of Bali. Also, because you are in Nusa Dua it is difficult to get reasonably priced food choices. even the restaurants right outside Nusa Dua are pricey. You have to get a taxi and go further away which isn't convenient when you are geared up for hanging out on the beach. But, if cost isn't a concern, everything is readily available at the resort itself.

  • Stayed April 2015, traveled with family
    • 4 of 5 stars Location
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
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865 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (234)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
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English first
England
Contributor
15 reviews 15 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

Travelled as a family (2 adults 2 kids; 10 and 8 year)
Overall the hotel is beautiful, the rooms are comfy if a little small but have a good sized bathroom and wardrobe. The pool is great with an excellent variety of the most comfortable sunbeds, with adequate variety of beds in the sun and shade. The kids loved the kids club and begged to go back again and again with an excellent variety of activities their favourite being the climbing wall and star gazing.
Breakfast was a feast for the eyes with excellent selection. We ate at the Ikon restaurant as felt Prego lacked atmosphere.
The beach was clean and well looked after and sellers left you alone after asking once.
Overall its a beautiful hotel with excellent customer service, an amazing pool with beautiful sunbeds and an exceptional kids club. However I missed any traditional cultural touches and due to the convention centre felt strange walking around in my bikini while other people are in suits.

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Thailand
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed 2 days ago NEW

My stay at Westin Nusa Dua was good. I love my room, heavenly bed, bath amenities replenished everyday. Ikan restaurant during breakfast was good but during evening is quite noisy from music as my room just above the restaurant. Construction noise from 8am-8pm and shouting Chinese group along the corridor...and of course nobody can stop them.

But still overall of my stay was fine, would like to give a compliment to a lady in a restaurant Lisa (i guess) very attentive and always greeting me by name. Front Office team always helpful and humble.

  • Stayed April 2015, traveled on business
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Atlanta/Georgia
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We booked our hotel for 118 a night through booking.com. After leaving the chillness of Ubud we were looking to close out our trip at the beach. We were greeted with a cold towel and a tefreshing glass of water. However, Checking into the hotel early was a problem as we arrived at 1 and wanted to go into our rooms earlier than 3. This was not possible.Nonetheless we waited with a sea full of people in the lobby. I think this overwhelmed the receptionist thus the reason for her not making an exception.The room was old and humid and had a smell of mildew. Chalking it up to just the general scent of the Westin, we went with the flow. The next morning i decided that i should take off my grumpy hat and ask about changing rooms.
Since it was Saturday and not as maddening as our friday check in, the receptionist was even more accommodating. I explained that the room was humid and had an old smell to it. She asked if we would like to be upgraded for free and i gleefully said yes. Then we signed up to become SPG members and got a discount on our breakfast ( down from 350k to 250k). Overall keeping everything in perspective-- its nusa dua and it cant help its humidity nor heat. However the Westin went from piss poor to giving it a good try. The pools are great, its on the beach and the food is wonderful. Balinese people and their hospitality made staying at the Westin worth it. The upgrade was nice and i attribute this to catching workers on a good day.

Stayed April 2015, traveled as a couple
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Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed 3 days ago NEW via mobile

We had a lovely room on the ground floor in the renovated part of the hotel only a few steps to the pool the room had s nice bath tub and the service was great
The large main pool is over 6 foot deep so no one can stand up in it but on the edge Thry have other pools and in the new wing a nice pool
Over the week we were staying they had a large Indian wedding which went on for three days and guests would go back to there rooms about 3 am in the morning talk very loud in the hall ways and woke us up
They also gave the wedding the beach dining area to have breakfast so it meant all other guests had to walk for ages to the back of the large complex to get breakfast
We had room service dinner a couple of nights which was better value than going to eat at the sea front
I should had known this was a place that caters for families when my travel agent gave me the coupon and it listed all the free stuff for families
We stayed in low season had kids tying to get into out room wrong door .woke up to kids yelling and crying out side and kids yelling around the pool etc I would hate to have stayed in high season
If you don't have kids or don't want to stay in a hotel that caters for large conferences and Indian weddings don't stay here

Stayed April 2015, traveled as a couple
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bangkok, Bangkok, Thailand
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Spent 3 nights at The Westin Nusa Dua - well honed hotel operation with confident and friendly staff, especially in the restaurants and the spa. Good breakfast options as well. Being on the main Nusa Dua strip, other resorts and shopping we easy to get to.

Would return again.

Stayed April 2015, traveled as a couple
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, 4 days ago
Dear Karan K,

Thank you for sharing your valuable experience on Tripadvisor and for your kind words of appreciation for our associates and their service delivery. We are really happy to note that you had a relaxing time at our resort especially enjoying our restaurants, our SuperfoodsRX selections for breakfast and had a great time enjoying our surrounding areas. We certainly look forward to welcoming you back in the near future.

Bipan Kapur
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Thai Mueang, Thailand
Senior Reviewer
8 reviews 8 reviews
7 hotel reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

If you are looking for an easy family stay hotel, then the Westin fits the bill. Only about 20 minutes from the airport, great if Bali is a stop over. Its a largish hotel but feels quite spacious in its grounds. We were in an SPG preferred guest room which are located at the back of the hotel. The rooms were great, big, fab wardrobe storage area, big bathroom, comfy beds and pillows, clean. Small balcony and the view not very good, so don't choose if your looking for a lovely beach/sea view.

Really big pool. Loads of sun loungers round the pool and beach. Never a problem to find an empty one. Great slide for the kids into a smaller pool and it was manned by a member of staff all day to avoid kids going down when kids still at the bottom. The one thing i did dislike is that the hotel has these great beds on the beach with canopy's above them but they are roped off and you can only use them if you reserve them and pay extra. No body uses them because there are plenty of other sun beds to use! They should be available to all guests!

Kids club was well maintained and staffed, kids under 12 get free soft drinks throughout their stay if they use the free water bottle given, a nice touch. Table tennis and badminton near the pool to keep the older kids amused, bikes for hire. All well maintained.

Staff at the beach bar could be a bit more attentive, sometimes took a while to get anyones attention or order a drink. On the whole the staff were very pleasent. Beach is relatively unspoilt, beach vendors could get a bit annoying at times, some of them loiter for ages when you've said no thanks.

If your looking for tranquility this is not the place, but if your a family then the westin served good food, has pleasant surroundings and things to do for your kids so you can put your feet up on a sun lounger for a few hours!

  • Stayed April 2015, traveled with family
    • 4 of 5 stars Location
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, 4 days ago
Dear BirdieBangkok,

Thank you so much for taking the time to share your recent experience with us. We appreciate your loyalty as a Starwood Preferred Guest, and happy to note that you enjoyed all the benefits we offer. We are really happy to note that you and your family had a great experience at the resort, enjoyed with the the room, swimming pool as well as our Westin Kids Club®. It is our aim to ensure both kids and parents have a family-friendly travel experience so they can leave us energized, enriched and renewed. We really apologize for the inconvenience you experienced at and beach bar. We will continue inspire our associates to take the necessary actions to ensure that all of our policies are adhered. Your valuable feedback in regard to the beach vendor is really appreciated. We have taken your feedback into account as we continuously strive to bring a better value of our service delivery. Also kindly to share, in our continuous efforts to provide an upscale resort experience, our Dream Bed comes with butler service and F&B beverage inclusions to ensure that our guests are pampered and have a renewing day at the beach. We understand your feedback about the daily charge for the Dream Bed but as you would agree these Dream Beds are very popular amongst guests and are reserved most of the days and in doing so we are able to keep usage orderly amongst all of our guests. We sincerely look forward to the pleasure of welcoming you back again at the resort for another memorable and relaxing experience.

Bipan Kapur
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Resort Nusa Dua

Address: Kawasan Pariwisata Nusa Dua | BTDC Lot N-3, Nusa Dua, Bali 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Nusa Dua
#4 Family Hotel in Nusa Dua
#6 Top resorts Hotel in Nusa Dua
#7 On the Beach Hotel in Nusa Dua
#8 Romantic Hotel in Nusa Dua
#10 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Resort Nusa Dua 5*
Number of rooms: 334
Official Description (provided by the hotel):
The resort features 433 sleek and sophisticated rooms and suites with a tropical edge. Guest rooms have the new generation of Heavenly® Bed, spacious 1.37 metre beds in the double-double rooms, I-pod connectivity, a bedside master switch board, and Audio Visual Entertainment port as well as ergonomically designed furnishings. ... more   less 
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Also Known As:
The Westin Resort Nusa Dua, Bali Hotel Nusa Dua
Westin Nusa Dua
Westin Bali
Nusa Dua Westin
Westin Resort Bali

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