We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Excellent family holiday location” 5 of 5 stars
Review of The Westin Resort Nusa Dua

Best prices for your stay
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Save
You added The Westin Resort Nusa Dua to your Saves list
The Westin Resort Nusa Dua
5.0 of 5 Resort   |   Kawasan Pariwisata Nusa Dua | BTDC Lot N-3, Nusa Dua, Bali 80361, Indonesia   |  
Hotel website
  |  
Hotel deals
  |  
  |  
Hotel amenities
Offers & Announcements
SAVE UP TO 50%
Ranked #10 of 46 Hotels in Nusa Dua
Certificate of Excellence 2014
warren NSW
Senior Reviewer
10 reviews 10 reviews
5 hotel reviews
Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Excellent family holiday location”
5 of 5 stars Reviewed yesterday NEW via mobile

I recently stayed at The Westin Nusa Dua for 6 nights (2rooms) in a deluxe garden view room, with my mother sister and 2 children 6 & 4... We have nothing to say but fantastic things about our whole experience at the Westin. The location was not far from the main centre of Kuta 20-30 mins so if you wanted to do something there it wasn't a problem (use the blue taxis as they are metered and we went to Splash water park which was a good 40 min away and cost $9- "heery" was our driver and was lovely, very good English) The staff (& there was plenty of them) we very helpful polite happy people.. They went out of there way to do anything they could to help you. Matt and others at the pool bar were lovely and gave frozen watermelon Popsicles and slush puppies free of charge to the children which was a lovely added touch!! Our room service was amazing and every detail was beautiful!! The pools and resort was very moden and luxurious... From checkin to check out our stay at Nusa Dua was lovely... There was security everywhere from the moment you got through the gates at nusa dua. They aren't intrusive at all. The grounds at the Westin and right along the beach front to all the other resorts was nothing but immaculate!!!! The Indonesian people were extremely lovely people and I would recommend coming here to nusa dua if you want a lovely relaxing family holiday... Our kids loved the water slide at the Westin and gave the fishing a go at the Kids Club... Although our kids didn't use the kids club I've only heard how great it is there... There was a playground and Rock climbing wall inside the kids club as well as an enormous amount of activities to do every day that ranged from kids yoga to weaving to braclet making.. There was even a "teens club" that had mini golf, bike riding, soccer etc etc etc to keep the older kids busy..... The only complaint we had was that the drinks (soft drinks/beers) were always hot at every restaurant and bar at nusa dua (not just at the Westin) we thought maybe stubbie holders could be given out when purchasing a drink or a bucket of ice to keep your drinks cool whilst your swimming/dining. The fridge in both our rooms weren't very cold but we didn't complain as it wasn't a major issue due to the fact we wernt drinking anything out of them.. The food at all the resorts are expensive (for bali) but we paid the price due to the convenience. Some nights there was entertainment and the kids always loved the fire dancers.... The beers were always around $5-6 aud which is once again pricey but given your in a resort we expected that..
.We felt very safe the whole time...

In closing, WE HIGHKY RECOMMEND THE WESTIN NUSA DUA!

Stayed April 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a Review

847 reviews from our community

Traveler rating
    527
    252
    48
    10
    10
See reviews for
324
232
23
86
Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (231)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Ahmedabad, India
Reviewer
5 reviews 5 reviews
5 hotel reviews
Reviews in 5 cities Reviews in 5 cities
7 helpful votes 7 helpful votes
5 of 5 stars Reviewed yesterday NEW

The area Nusa dua and the location of the resort, best..
We stayed there for 3 nights, on arrival it was a traditional style balinese welcome. We requested at the reception that it was our first bali experience and we want to make it special so requested for an upgrade, although we had to wait for an hour but it was worth as we were able to see the efforts of the front desk managers finding a good room for us as the resort ovcupancy was high.. upgraded to suite for 1 night and other two nights to delux room.
The rooms are excellent ,very spacious and comfortable..
The level of hospitality is way high then i have ever experienced in any other properties.. The staff have an answer for all your questions. Staff guides you with every single and even small things. We were guided by a hotel staff lady " Nina" .. thanks a lot Nina for making our stay comfortable.
The property have a private beach, its fantastic and clean, the beach arrangements like beach beds etc are also the best that Westin has.
The Hotel staff is always near u whether u r on beach or pool side.. if u r hungry or wanna have drink they will serve you at tour place . Other good part is the mangers of the hotel keep roaming around the resort and makes sure y r comfortable.
The Breakfast has a very big buffet, they are served at two places, at the beach open restaurant and inside the resort.
My wife being pure vegetarian she was also served with indian breakfast upon request.
The GM of the hotel Mr. Kapur came to us during the breakfast time and asked us about the comfort level during the stay and suggestions for improvements..etc.. he was interacting with others too. That is some good example of the level of hospitality.
Donot forget to try the creps that is available on the beach.. they were mouthwatering and amazing.
In all it was a fantastic and a memorable stay. Highly recommended property to stay in Bali.

Stayed March 2015, traveled as a couple
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estonia
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
3 of 5 stars Reviewed 2 days ago NEW

The Westin has grown too big and lost the personal touch and hospitality. After coming there spending time in a top end hotel, the difference in service and customer care was massive. First off all you have lines and fights everywhere. You line up to check in, you line up to check out, you line up if you have any questions. The resort offers many activities, but they don't explain it to you during the check in.
As too man people are staying in the hotel, the infrastructure can't support it. We had a physical fight over sun beds at the beach and pool area, because there aren't just enough of them. If you even leave for 20 min, some other desperate holiday maker will take your spot. So, to guarantee a place you have to pay for sun beds by the beach.
After staying 3 days none of the staff know our names, except the kids club people got to know our daughter. At the Kids Club you have to fill in the same form every day. Surely, there's nothing changed. The kid still has the same name, swimming abilities, we are staying in the same room, have the same phone numbers etc...The Club only operates until 5 pm, which is a big difference to other hotel clubs operating until 8 pm. Anyway, our daughter was happy there and made lot of friends.
The beach is great. Warm water, no big waves and white sand. Not sure we will come back, as there are much nicer places opened up in Bali and a hotel market is very competitive

  • Stayed April 2015, traveled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
INDIA
Contributor
15 reviews 15 reviews
15 hotel reviews
Reviews in 13 cities Reviews in 13 cities
14 helpful votes 14 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

stayed at westin , nusa dua from 25th march to 29th march as a part of very big convention group. the convention center is right within the hotel. it was my first business trip with my wife accompanying me . we enjoyed every moment of our stay right from check in to check out. we where given pool facing rooms on the ground floor and they are really good with an easy approach to the beach and the pool.

room itself was very good with a big bathroom. very nicely furnished. the only problem was as its a huge property so walking from the room to the other part of the resort used to be at times tiring. breakfast was very good. over all worth giving a repeat visit. fantastic show by the entire resort team.

Room Tip: its a paradise for honeymooners and people who want peace and relaxation. slight away from the happe...
See more room tips
  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Moonee Ponds, Victoria, Australia
Senior Reviewer
6 reviews 6 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
2 helpful votes 2 helpful votes
5 of 5 stars Reviewed 2 days ago NEW

We chose Westin Nusa Dua for the second leg of our Bali holiday. On arrival we were greeted by traditional Balinese dancing, cold drinks and a refreshing towel. My friend had been to Bali in August and chosen our ground floor two bedroom family suite to accommodate 2 adults and three children.
• At the check in counter we were approached by apologetic management who explained the chosen room was not available due to the hotel being booked to capacity (short term panic). They assured us that they would be able to look after our needs. This is where the fantasy began (we were not dreaming). For one night only we would sleep in a two bedroom family suite on the fourth floor and this room was available immediately (12.00noon) although check in was not until 4.00pm. On the second day at 4.00pm we would transfer to a two bedroom ocean view suite 926 sq ft / 86 m² with an additional interconnecting room, making our total accommodation 3 bedrooms, 3 bathrooms, dining, lounge and private pool with direct beach access.
• We were offered a complimentary lunch at Prego (on Good Friday the Lobster was perfect). We were also offered complimentary afternoon tea for the duration of our stay each day at 3.30pm. On the first day we ordered a cappuccino and an iced latte. Within moments of arriving each day, our cappuccino and iced latte were prepared to perfection. We were greeted by name each day and when we didn’t turn up one day a plate arrived at our door later that day. Afternoon tea was a no-kids zone and so this was also special. Thank you Indy for serving us each day with your beautiful smile and warm personality!!
• When we thought the Westin had done everything to compensate for their error, there was more. An offer of a beach gazebo for our use for one day (beautiful and relaxing). We were also given late 6.00pm check out for one room on the last day and transport to the airport for our connecting flight.
• Apart from the amazing treatment we received from the Westin staff and management, the breakfast selection was everything that one could ever need. Meals in Prego (Italian restaurant) were guaranteed fast and fresh. The warm complimentary crusty bread with each meal was a beautiful touch and the children said the smoothies were the best in Bali! Chef Alex enjoyed chatting with patrons at the tables and we enjoyed talking to him too.
• The rooms are modern and well equipped and the bedding is exquisite. The pillows are perfect for dreaming after a long day in the Bali sun.
• My friend had organised flowers, fresh fruit, balloons and a cake on our arrival!! Nothing is too much trouble here at the Westin.

Special mention to Director of Guest Services Artana and Assistant Front Office Manager Geria, you went over and above the services expected in such a large hotel. We really did feel like we were your only guests. Thank you sincerely. Terima kasih

  • Stayed April 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Senior Reviewer
9 reviews 9 reviews
5 hotel reviews
Reviews in 7 cities Reviews in 7 cities
8 helpful votes 8 helpful votes
5 of 5 stars Reviewed 4 days ago NEW via mobile

We stayed just overnight in Westin but everything went so well it was the perfect ending to our Bali trip. It started with our request for early check in and late check out being accommodated which was helpful given our travel timings. The staff were very courteous and friendly and helpful as one would realise is truly a Balinese trait. The rooms are gorgeous. The food is lovely and we got tropical fruits everyday!

The kids loved the beach but more so when the tide is low and they can walk around more freely and see fishes. There are lots of pools to choose from and while they have a kid's play area my kids chose to stay near the beach the whole time. They also got kits when we arrived so really great with the hats and juice bottles that can be refilled all day!

The only downside were the lack of airport shuttles although manageabe as you can easily book a car at a reasonable price or grab a cab and the lack of changing rooms in the pool/beach side so you will have to get dressed or changed in your room. Nothing major.

Over-all, will definitely go for Westin next time the family goes back to Nusa Dua!

Stayed April 2015, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, yesterday
Dear RicelSingapore,

Thank you for taking the time to share your recent experience with us. We are happy to hear that we were able to exceed your expectations and that your family had a great experience at the resort. It gives us a pleasure also to hear that your kids had a relaxing time at the beach and enjoyed with the kids check-in amenities. We appreciate that you have chosen to stay with us for your family holiday and to note that we were able to meet your expectations and provide you with the genuine warmth and friendliness of our associates. We also consider all your feedback very valuable and will strive to meet the specific needs of our valuable guests such as yourself. Please let us know if there's anything we can do to make your next stay even more special and memorable. We certainly look forward to welcoming you and the family back again for another memorable experience.

Bipan Kapur
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

I would recommend the Westin Hotel-Bali to every one, specially those who care about the quality of their travel. The Westin staff and cleaners are the most friendly, smily and helpful staff that I have ever seen in Bali hotels. Well done, guys! Keep it up! And thank you very much for your professional hospitality.

Room Tip: You better inform the staff (well in advance about your room preferences).
See more room tips
  • Stayed March 2015, traveled as a couple
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, 3 days ago
Dear Firouzeh K,

Thank you for taking the time to share your valuable experience with us. It is a pleasure to know that you were pleased with the attentiveness and friendliness of our associates. We consistently strive to provide personalized service in an instinctive manner and happy to learn that our associates accommodated this. We also really appreciate your kind recommendation of our resort and we look forward to welcoming you back at the resort for another memorable stay.

Bipan Kapur
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
mm/dd/yyyy mm/dd/yyyy
Price Your Stay

Been to The Westin Resort Nusa Dua? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Westin Resort Nusa Dua

Address: Kawasan Pariwisata Nusa Dua | BTDC Lot N-3, Nusa Dua, Bali 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Nusa Dua
#4 Family Hotel in Nusa Dua
#6 Top resorts Hotel in Nusa Dua
#7 On the Beach Hotel in Nusa Dua
#8 Romantic Hotel in Nusa Dua
#10 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Resort Nusa Dua 5*
Number of rooms: 334
Official Description (provided by the hotel):
The resort features 433 sleek and sophisticated rooms and suites with a tropical edge. Guest rooms have the new generation of Heavenly® Bed, spacious 1.37 metre beds in the double-double rooms, I-pod connectivity, a bedside master switch board, and Audio Visual Entertainment port as well as ergonomically designed furnishings. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Agoda, Starwood APAC, Orbitz, Cheap Tickets, Despegar.com, Hotels.com and Odigeo so you can book your The Westin Resort Nusa Dua reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Westin Resort Nusa Dua, Bali Hotel Nusa Dua
Westin Nusa Dua
Westin Bali
Nusa Dua Westin
Westin Resort Bali

Owners: What's your side of the story?

If you own or manage The Westin Resort Nusa Dua, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.