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“Could be anywhere” 4 of 5 stars
Review of The Westin Resort Nusa Dua

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The Westin Resort Nusa Dua
5.0 of 5 Resort   |   Kawasan Pariwisata Nusa Dua | BTDC Lot N-3, Nusa Dua, Bali 80361, Indonesia   |  
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Ranked #10 of 46 Hotels in Nusa Dua
Weybridge, United Kingdom
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Could be anywhere”
4 of 5 stars Reviewed yesterday NEW

Stayed over Christmas with some of the grandchildren. The hotel was OK. But there was no comparison with the Komeneka we stayed in at Ubud. The rooms were adequate, virtually no balcony and not always as cleaned as well as one would hope.

This resort could have been anywhere. The food was OK, especially breakfast buffet. However the beach was good and the kids club was appreciated. The highlight was the massage in the spa.

  • Stayed December 2014, traveled with family
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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714 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (198)
Date | Rating
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  • Chinese (Simplified) first
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English first
Jakarta, Indonesia
Contributor
17 reviews 17 reviews
11 hotel reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
4 of 5 stars Reviewed 5 days ago NEW

Westin,… stayed there with my BIG family.
20 plus of us, 7 rooms. Grand parents, parents, children and babies….

Awesome….
We stayed on the new wing, I forgot what do they called it, like a premium wing.

Rooms are nice, comfort and reasonable big.
Staffs are very polite and always greeted us.

Beach was good for the kids. Waves were not too strong.
Food, is above average, lots of activities for kids.

We ran within Nusa Dua complex… nice.

Some people said, Nusa Dua is for old people… not really, this is really a good family spot.
quite, good food, and safe neighborhood.

Keep up the good work Westin

Cheers,

Room Tip: get the premium…. much nicer
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  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, 4 days ago
Dear kabayan w,

Thank you for sharing your valuable experience on Tripadvisor and thank you for taking the time to share your recent experience with us and for complementing our resort as a family-friendly destination. We are really pleased to hear that you and your family had a memorable experience at the resort enjoying our service and facilities especially the beach as well. It will be our pleasure to have another chance to welcoming you back again with the family on your future holiday in Bali.

Bipan Kapur
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
3 helpful votes 3 helpful votes
4 of 5 stars Reviewed 6 days ago NEW

What a comfort hotel and pleasant experience being in Westin Nusa Dua every time we go back there as frequent traveller almost every quarter annually. Staffs are warm and welcoming, services are excellent.
Ibu Anggraini @ front desk and Ibu Astini @ Restaurant are friendly, made us feel at home, always provide their very best hospitality.

Room Tip: Preferred New Premium Room in the new Wing, spacious, bright and airy. Fluffy Beds and pillows, big...
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  • Stayed January 2015, traveled with family
    • 3 of 5 stars Value
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel at The Westin Resort Nusa Dua, responded to this review, 4 days ago
Dear magdalena_anggreini,

Thank you so much for visiting us on a regular base. It is always a pleasure to have you stayed with us and to note that we were able to continually meet your expectations and provide you with the genuine warmth and friendliness of our associates. I will certainly share your kind review with our entire team and especially with Ibu Anggraini and Ibu Astini. Please let us know if there's anything we can do to make your next stay even more special and memorable. We look forward to the pleasure of welcoming you back again at the resort for another relaxing experience.

Bipan Kapur
Managing Director
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Reviewer
3 reviews 3 reviews
5 of 5 stars Reviewed 6 days ago NEW

This was our 3rd visit to Bali, and each time we have enjoyed our stay at the Westin. We absolutely love our stay at the Westin where the staff are so friendly and helpful, the rooms spacious and clean, the food deliciously amazing. The buffet breakfast has such a fantastic selection with so much variety. Had one of the best steaks and fresh seafood. There are a lot of kids activities and our teenagers enjoyed the breach front, pools, pool table and listening to musicians in the evenings. The hotel also has an understanding of food allergies with the chef on hand to explain the ingredients. Great location with shuttle access to the shopping areas. We are already planning our next visit to the Westin. Loved being completely indulged.

Room Tip: All rooms are quiet and comfortable.
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  • Stayed January 2015, traveled with family
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, 6 days ago
Dear Frank W. Thank you so much for visiting us on a regular base. It is always a pleasure to have you stayed with us and to note that we were able to continually meet your expectations and provide you with the genuine warmth and friendliness of our associates. We are pleased to note that you had such a good time at the resort and enjoyed with our food service in particularly our breakfast with its SuperfoodsRX selections. It also gives us a great pleasure to hear that you and the family had such a memorable experience at our resort enjoying the beach and also experiencing some renewal activities at the resort. We are also very happy to hear that you are planning to return back to our resort again. We certainly look forward to welcoming you back again soon.

Bipan Kapur
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
1 helpful vote 1 helpful vote
4 of 5 stars Reviewed 1 week ago NEW

We just got back from Bali on the 19 th Jan and my family absolutely loved the Westin. The staff were so friendly and helpful and I was so amazed how quickly they learnt our names as they greeted us everyday with a beautiful smile especially when we went to Prego restaurant. The house keeping was excellent and we had water bottles delivered to our room twice a day and if we requested more there were no questions asked only " certainly Madame ". I have to extend a special thanks to Lucky who made sure we always had the best service and that we got everything we needed. Also Indy from SPG was kind enough to request a very late checkout (6:00)pm for us when she found out my husband wasn't feeling well on the last day of our unforgettable stay. It was the first holiday as a family where me and my husband had the time just for us and we were able to relax and enjoy our holiday together. We used their modern heavenly day spa for an ultimate indulgence while our kids had complementary access to the kids club as SPG members. We kept going back to this heavenly oasis and we couldn't have enough of it...absolute bliss!! I miss the smell of the hotel's most sweet smelling flowers ..the Frangipani

Stayed January 2015
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, 6 days ago
Dear Evelyn C. Thank you for taking the time to share your valuable experience with us. It is a pleasure to know that you had an uplifting downtime at our award-winning Heavenly Spa by Westin™ and Prego our Italian family restaurant. It is also a pleasure to know that you were pleased with the attentiveness and friendliness of our associates and impressed with their service delivery. We consistently strive to provide personalized service in an instinctive manner and are happy to learn that our associates accommodated this. I will certainly share your kind review with our entire team and especially with Lucky and Indy as they will be delighted to have enhanced your stay. We hope we will have the pleasure of welcoming you back again in the near future.

Bipan Kapur
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
5 of 5 stars Reviewed 1 week ago

We had a magnificent time at the Westin Resort Nusa Dua. It was truly memorable. From the moment we entered the lobby we were in heaven! The rooms are spacious and very clean. The service is outstanding, all staff professional and very friendly. The beach at the resort was very nice as were the selection of pools. We ate in all the restaurants and highly recommend them all. As we had a toddler, we used room service a bit, which was very very good.
This is a great place to travel with kids. The gardens and grounds at the resort are well maintained and beautiful to walk through. We will definitely be back! thank you to all the staff at the Westin Bali Nusa Dua.

  • Stayed January 2015, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, 6 days ago
Dear Bec B, Thank you for taking the time to share your recent experience with us and for complementing our resort as a family-friendly destination. It is a pleasure to know that you were pleased with our associates’ warmth and friendliness service and had a great dining experience. There is nothing more satisfying than knowing that we were able to take care of you and your family well and leave with such a memorable impression. We are looking forward to welcoming you and your family again in the near future.

Bipan Kapur
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurgaon, India
Contributor
19 reviews 19 reviews
8 hotel reviews
Reviews in 11 cities Reviews in 11 cities
7 helpful votes 7 helpful votes
4 of 5 stars Reviewed 1 week ago

One of the best hotels I have been to- great ambience, lovely decor, good service & lovely rooms.
This hotel also has a great location. Located in Nusa Dua - an upmarket, gated area of Bali. The hotel has lovely gardens. I had a room with a spacious balcony -overlooking a garden.

The whole of Nusa Dua area is beautifully landscaped. There are a number of 5 star hotels in this area. its a great area to walk in. Beautiful tropical trees & flowers. Very well kept !

The hotel is right next to the beach. so took some lovely walks in the evening.There is a very nice shopping complex in Nusa Dua. Nice upmarket restaurants, boutiques, jewellery shops.

The hotel Spa is one of the best I have been to anywhere in the world.

Room Tip: Ask for a room overlooking garden/ green area.
See more room tips
  • Stayed December 2014, traveled on business
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, 6 days ago
Dear NOMADIC2014, Thank you for taking the time to share your recent experience with us. It is a pleasure to know that you were pleased with the landscape of our resort and that you enjoyed our surrounding areas. We also pleased to hear that you are impressed with our award-winning Heavenly Spa by Westin™. We look forward to welcoming you back to our paradise island of Bali for another memorable experience.

Bipan Kapur
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Resort Nusa Dua

Address: Kawasan Pariwisata Nusa Dua | BTDC Lot N-3, Nusa Dua, Bali 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Nusa Dua
#5 Family Hotel in Nusa Dua
#6 Top resorts Hotel in Nusa Dua
#6 Romantic Hotel in Nusa Dua
#7 Spa Hotel in Nusa Dua
#7 On the Beach Hotel in Nusa Dua
#10 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Resort Nusa Dua 5*
Number of rooms: 334
Official Description (provided by the hotel):
The resort features 433 sleek and sophisticated rooms and suites with a tropical edge. Guest rooms have the new generation of Heavenly® Bed, spacious 1.37 metre beds in the double-double rooms, I-pod connectivity, a bedside master switch board, and Audio Visual Entertainment port as well as ergonomically designed furnishings. ... more   less 
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Also Known As:
The Westin Resort Nusa Dua, Bali Hotel Nusa Dua
Westin Nusa Dua
Westin Bali
Nusa Dua Westin
Westin Resort Bali

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