Screaming children. Everywhere.
The grounds may be lovely and the rooms nicely appointed, but the ambience is destroyed for any couple looking for quiet moments or a relaxing time.
In all fairness we came during Christmas holiday; however a resort this big that claims to cater to 'everyone' should at least have a small corner dedicated to adults who prefer to have a drink without a child splashing and bellowing at their back.
Unfortunately there is no quiet area, no adults only pool - nothing. The only swim-up bar is at the bottom of a children's water slide. Appalling.
Children deserve as much fun as everyone else, but there is also a place for grown-ups who just want some grown-up time. Unfortunately the Westin does not understand or seem to care.
I repeat: The Westin in Nusa Dua Bali does not care about couples who want to relax. They only care about pleasing families with children who scream and throw toys in restaurants, scream and splash everyone at the beach/pool and scream while running through the corridors.
If you are considering a romantic place for a honeymoon, wedding or holiday - DO NOT book the Westin. The pictures look pretty but the product fails to deliver.
When we shared our disappointing experience with the Nyoman the Guest Experience Manager, her only response was to stare blankly and offer to move us to a room closer to the pool... the same pool with the loud, screaming children that we had expressed concern about. She obviously didn't care or wasn't listening.
We didn't want any kind of reward or upgrade. We simply wanted the management to understand our perspective and maybe consider accommodating future couples in more hospitable fashion.
We are leaving the Westin early to stay in the Sofitel next door.
- Official Description (provided by the hotel):
- The resort features 433 sleek and sophisticated rooms and suites with a tropical edge. Guest rooms have the new generation of Heavenly® Bed, spacious 1.37 metre beds in the double-double rooms, I-pod connectivity, a bedside master switch board, and Audio Visual Entertainment port as well as ergonomically designed furnishings. ... more less
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- Also Known As:
- The Westin Resort Nusa Dua, Bali Hotel Nusa Dua
- Westin Nusa Dua
- Westin Bali
- Nusa Dua Westin
- Westin Resort Bali