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“remains a wonderful holiday experience” 5 of 5 stars
Review of The Westin Resort Nusa Dua

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The Westin Resort Nusa Dua
5.0 of 5 Resort   |   Kawasan Pariwisata Nusa Dua | BTDC Lot N-3, Nusa Dua, Bali 80361, Indonesia   |  
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Ranked #7 of 43 Hotels in Nusa Dua
Melbourne, Australia
Contributor
14 reviews 14 reviews
4 hotel reviews
Reviews in 5 cities Reviews in 5 cities
8 helpful votes 8 helpful votes
“remains a wonderful holiday experience”
5 of 5 stars Reviewed yesterday NEW

Revisited this resort. The level of service is second to none and the .Staff are the component that makes this resort so special. the interest and memory from previous stays is nothing short of remarkable, nothing is a bother from the front office, catering and pool staff even the gardeners, they are all so willing to assist. We chose the older section to stay in the only negative is that perhaps more communication between the housekeeping staff and maintenance would improve any issues before they arose, ie the plug in the bathroom was broken and the refrigerator not working. However the fridge was replaced quickly .Birthdays , & anniversaries are celebrated by all staff- Beautiful amenities including all the pools. A new restaurant on site is a welcome addition serving beautiful modern food.

Room Tip: paying an extra $200 for 10 nights to give you a terrace room ensures a separate bathroom which is h...
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  • Stayed September 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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476 reviews from our community

Traveler rating
    297
    138
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    7
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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (139)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
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English first
Perth, Australia
1 review
5 of 5 stars Reviewed yesterday NEW

4th time at The Westins and as usual it was first class. The staff were brilliant and helped with our every need. Breakfast was great and the cooked (to our choice) omelettes were out of this world. We will be back.

Room Tip: Try for a ground floor room because they have a terrace, it does cost a little more but it's wel...
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  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sydney, Australia
Contributor
20 reviews 20 reviews
19 hotel reviews
Reviews in 18 cities Reviews in 18 cities
5 helpful votes 5 helpful votes
5 of 5 stars Reviewed yesterday NEW

This resort is fantastic.

The rooms are huge. They have a walk-in robe, a massive bathroom with bath + shower, and a daybed. I asked for a quiet room and it was indeed very quiet.

The bar in the main building is great, as is the food in both of the restaurants. There is a huge range of food to choose from for breakfast.

The pool is really large with several different areas. Unfortunately not an adults-only section but in late August / early September (i.e. not school holidays) there weren't many children running around anyway.

The resort is located right on the beach. Although it isn't a surfing beach the sand is great and there are plenty of chairs so you can sit and stare at the view.

The hotel is located on a long tourist stretch where there is resort after resort all next to each other. So if you happen to get bored of hanging out at the Westin you can always go to a restaurant at another resort nearby.

Inside the resort there are also about 10 shops, mainly with clothes and tourist gifts.

  • Stayed August 2014, traveled on business
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seoul, South Korea
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
2 of 5 stars Reviewed 2 days ago NEW

Food was real cheapy. Room was not that big. Balcony was terrible. So small and there was no chair to sit on and see the view.
The only one of the best was the house-keeping. Other than that don't want to recommend this place to other people. It was the worst place to us with the Hong kong Langham.

Stayed September 2014, traveled with family
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, 2 days ago
Dear Kriskriskr. Thank you for taking the time to write a review on TripAdvisor and for your kind words of appreciation for our Housekeeping and their service delivery. We regret that we were unable to meet your expectations on this visit. We appreciate your feedback in regards to the food and the balcony, please kindly visit our website to have some more room options that that would meet your size and space expectation and you will hopefully be able to enjoy on your next visit.

Bipan Kapur
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
1 review
1 helpful vote 1 helpful vote
5 of 5 stars Reviewed 4 days ago NEW

This was our 1st trip to Bali, and we were not quite sure what to expect. I can happily report that our fears were unfounded, and we were very impressed with this hotel. The rooms were spacious & the bathrooms were large & clean.

Not only was the resort lovely, but the thing that stood out above all else, was the beautiful staff that ensured that our stay was a great experience. A special mention to Allesandro, Hendra, Tari, Sofia & Weedi from Prego Restaurant, & Lucky & Rosalina who all looked after us MAGNIFICENTLY! and made our stay a memorable one. I would definitely stay here again, and would recommend it to any of my friends thinking of travelling to Bali.

  • Stayed September 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, 3 days ago
Dear GinaG123788. Thank you so much for sharing your recent experience with us. It is a pleasure to know that you and the family had an enjoyable stay with us and impressed with the quality and comfort of our service and facilities especially the room, our associates and their service delivery. We will share the same compliments to all associates you have mentioned earlier and surely they will be pleased to have enhanced your stay with us. We feel honor to hear that you are planning to return back to our resort again and that you will recommend our resort to your friends. We certainly look forward to welcoming you back again soon.

Bipan Kapur
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jeddah, Makkah, Saudi Arabia
Contributor
11 reviews 11 reviews
11 hotel reviews
Reviews in 9 cities Reviews in 9 cities
35 helpful votes 35 helpful votes
5 of 5 stars Reviewed 4 days ago NEW

We stayed for 15 days in this resort. The level of service from the moment we arrived to the moment we left was flawless. Every person we came in contact with was nothing but helpful and overly eager to help in anyway possible. The pool is great and beach are wonderful, the service outstanding. Breakfast buffet was outstanding as were food and cocktails in the pool restaurant. Many of the employees go out of there way to acknowledge you. Our 13 years old son preferred to stay in Westin Nusa Dua whenever our travel brings us to Bali, he feels recognized by all staff, and they are so friendly with him. He likes the many options of pools and water falls...he feels happy that all staff looks after him and provide anything he ask for.
We found the staff supremely helpful and friendly, particularly the restaurant staff. The pool staff was exceptionally attentive, seeing that we were comfortable and well taken care of at all times. We stayed in a ocean view suite and the view was quite lovely, as we could see both the gardens and the beach. Our suite was very spacious, immaculate, and well appointed. Much privacy was afforded by being very near the end of a long hallway, a bit of a walk from the hotel entrance and reception, but would choose the same room placement again for the quiet location. Had tried twice dinner with show and the service and food were excellent. I would highly recommend this resort.
I cant remember names of staff who were exceptionally looking after us during our stay, but I thank all Westin Nusa Dua staff for making our stay enjoyable and comfortable.
Brahim. Robio

  • Stayed August 2014, traveled with family
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, 3 days ago
Dear Brahim R. Thank you for your kind words of appreciation for our associates and service delivery. I will certainly share your kind review with our entire team. It is always a pleasure to have you and your family stayed with us regularly, to know that we were able to exceed your expectations during your stay with us and also to hear that your son had an enjoyable and relaxing time at our resort. We certainly look forward to the pleasure of welcoming you and the family back again at the resort for another memorable and refreshing experience.

Bipan Kapur
Managing Director
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Perth, Australia
1 review
4 of 5 stars Reviewed 4 days ago NEW

We had a great holiday in the Westin Resort. The staff were really helpful. They seemed to go out of their way to help. The hotel is conveniently located close to the Bali Collection (which is a good tourist shopping enclave). The hotel is well out of Kuta which was a positive for us as we don't appreciate the noise and cigarette smoke and the ubiquitous "yobos".

The only negative comments are:
- crockery used in the breakfast restaurant was in some instances chipping or cracked.
- the piano used in the lobby is grossly out of tune in the upper register (which is heartbreaking as the pianist who plays each afternoon is excellent)

Room Tip: A room on the south side will be not so hot (no direct sunlight) but the neighbouring hotel on the s...
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  • Stayed September 2014, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, 3 days ago
Dear Sabrina I. Thank you for sharing your recent stay with us. It is a pleasure to know that you were pleased with the attentiveness of our associates and enjoyed our surrounding areas. We value all your feedback in regards to our crockery and the piano. We will take them into account which we will use to improve our service delivery. We sincerely look forward to welcoming you back again at the resort.

Bipan Kapur
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Westin Resort Nusa Dua

Address: Kawasan Pariwisata Nusa Dua | BTDC Lot N-3, Nusa Dua, Bali 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Nusa Dua
#3 Top resorts Hotel in Nusa Dua
#4 Family Hotel in Nusa Dua
#5 On the Beach Hotel in Nusa Dua
#5 Spa Hotel in Nusa Dua
#7 Luxury Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Resort Nusa Dua 5*
Official Description (provided by the hotel):
The resort features 433 sleek and sophisticated rooms and suites with a tropical edge. Guest rooms have the new generation of Heavenly® Bed, spacious 1.37 metre beds in the double-double rooms, I-pod connectivity, a bedside master switch board, and Audio Visual Entertainment port as well as ergonomically designed furnishings. ... more   less 
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Also Known As:
The Westin Resort Nusa Dua, Bali Hotel Nusa Dua
Westin Nusa Dua
Westin Bali
Nusa Dua Westin
Westin Resort Bali

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