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“Great resort but very crowded” 5 of 5 stars
Review of The Westin Resort Nusa Dua

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The Westin Resort Nusa Dua
5.0 of 5 Resort   |   Kawasan Pariwisata Nusa Dua | BTDC Lot N-3, Nusa Dua, Bali 80361, Indonesia   |  
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Ranked #8 of 43 hotels in Nusa Dua
Gurgaon, India
Senior Contributor
26 reviews 26 reviews
20 hotel reviews
Reviews in 20 cities Reviews in 20 cities
21 helpful votes 21 helpful votes
“Great resort but very crowded”
5 of 5 stars Reviewed yesterday NEW

We checked in this hotel for 4 nights towards end May with wife and an infant kid. Hotel welcome was the best we ever received with traditional Bali dancers. Rooms were extremely well appointed with huge bathrooms. They had 3 pools which had direct access from our room and it was very close to the beach too. They had a private beach with chairs and usual beach paraphernalia, waters are shallow and clear and perfect for kids to enjoy. Hospitality was traditional Balinese. Their restaurants were also good, breakfast had a huge spread and surprisingly they had one with Indian restaurant too, although food wasn't very authentic. Their Italian restaurant had excellent food. All in all it was one of the best hotel we have stayed in, only problem is that its a family resort on the weekends it get real busy with kids and noisy.

Room Tip: Deluxe rooms on ground floor in back side of hotel have direct access pool area, restaurant, garden...
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  • Stayed May 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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346 people have reviewed this hotel

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4.5 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (116)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Korean first
  • Russian first
  • Spanish first
  • Any
English first
Singapore
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 13 cities Reviews in 13 cities
17 helpful votes 17 helpful votes
5 of 5 stars Reviewed yesterday NEW

We were very glad to choose Westin for stay in bali. Absolutely loved their hospitality and service. We opted for hotel transfer upon arrival which costs us 200k.

At the hotel we were greeted by dancers (who I found out one night when I came back at 1am that they're still up waiting for arriving guests! Amazing)
Upon check in, we were professionally handled by their staff and our check in was pretty fuss free! We explored the hotel and nusa dua is the perfect area to retreat in as it's quiet and the hotel makes it even more perfect especially when we were very near the beach, just a few steps and the beach area is well kept and clean w beach beds by the hotel.

The hotel takes pride in it's kids club which is comprehensive with playgrounds and a timetable full of activities are provided to keep them occupied - we didn't try this but it's worth commending on!

The housekeeping did a great job keeping our room neat and packed every day, they replenished all our liquid soap etc etc every day without fail.

Hotel offers to book metered taxis for you and they're shuttles to the nearby Bali Collection, DFS and Beachwalk at Kuta. Think that's good for a hotel already!

The Westin is a great resort to get away and retreat with peace, we visited some hotels and they were packed and crowded like their pools and all.. Affordable stay for such high standards of service.

Stayed July 2014
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
1 review
5 of 5 stars Reviewed 2 days ago NEW

We had a wonderful week at Westin Nusa Dua from July 12-19, 2014. Our son has celiac and happened to have a bad cold during the week. The chefs and wait staff at the Capsicum/Verandah restaurants went above and beyond with gluten-free comfort food for him (pizza, fries, pancakes) when we requested them. Our particular thanks go to Ayu at the front desk. She warmly and efficiently made sure we had everything we needed during our week stay, and knew our names from the first afternoon onwards. Considering how full the resort was during our stay, her professionalism was impressive and we are most grateful.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, 2 days ago
Dear LBC91. Thank you for your kind words of appreciation for our associates and their service delivery. I will certainly share it with the team especially with Ayu as she will be delighted to have enhanced your stay. We certainly look forward to welcoming you back again soon.

Bipan Kapur
Managing Director
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Amstelveen, The Netherlands
Top Contributor
181 reviews 181 reviews
145 hotel reviews
Reviews in 149 cities Reviews in 149 cities
133 helpful votes 133 helpful votes
4 of 5 stars Reviewed 3 days ago NEW

We stayed 7 nights in July 2014. After we paid for the visa at the airport ($35 now), we took a 15-minute taxi ride to the hotel (ordered at airport taxi desk, we paid IDR 150.000 = US$12).

Pleasant welcome by Balinese dancers and with welcome drink. Efficient check-in. Overall look and feel of hotel is wonderful and clean. Nice room with very comfy beds, large mini-bar, large flat-screen TV, big bathroom and small balcony. Room was cleaned very well. Four free mineral water bottles were supplied to the room each day.

Kids' facilities for young kids are among the best anywhere: a kids' buffet (fast food and healthy choices), kids club with indoor movies, activities etc. and playground outside and at least 4 women entertaining the kids at all time, swimming pool with grand slide and sports activities, and of course the beach.

Food overall was very good with few exceptions (mediocre lunch menu and the Gazpacho was terrible). The Indonesian dinner buffet with performance (on Tuesday nights, at IDR 425.000 p.p.) was really worth it. Ikan restaurant is the best with excellent Indonesian food and mostly good service (except for one night).

Now for the issues:

1) KIDS FOOD. Confusing kids' pass policy. The kids pass at US$10 per day was sold as an all-inclusive for food and drinks from all the child's menus. However, our first lunch was not included as it was at a bar and dinner in the Japanese restaurant is also not included. More confusingly, kids always have to eat at the same time as the parents or it's not included. Westin, can you make this policy simple?

PS. I argued about it and they were very stubborn with this policy. During our stay I also experienced two other parents arguing with staff about the same.

2) SERVICE AT MAIN RESTAURANT. Mostly terrible service; many don't know what they're doing. Breakfast especially is a complete chaos. Don't expect drink refills either.

3) SMOKING. Not a good place for non-smokers, as people are smoking everywhere, including in the lobby, at the pool and in restaurants. Any existing non-smoking policies not enforced.

4) WIFI. Only free in the lobby area, everywhere else (including room and pool) expensive.

5) FOOD. Expensive for Bali, e.g. breakfast buffet IDR 185.000 p.p. and we spent about the same or more for a lunch at the pool and regular dinner. Dinner buffets were even more at around IDR 400.000 p.p.

6) DRINKS. Cocktails were expensive at IDR 150.000 ($12) and more at the pool bar (IDR 210.000 ! although you get a huge cocktail there). Cocktails didn't taste that good though.

7) POOL BEDS. Not enough pool beds and the good ones are taken early and also a ridiculous extra charge for some canopy beds.

8) MOSQUITOES. I obviously don't blame the hotel for this, but the large pond in the hotel does provide a great breeding ground for mosquitoes (spraying 3 times a week helps only so much) - avoid certain areas close to it or you will be eaten alive (I was twice and had to move quickly).

  • Stayed July 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, 2 days ago
Dear Eric1313. Thank you for taking the time to share your recent experience with us. We are really happy to note that you and your family had a great experience and also to hear that your daughter had an enjoyable time at Westin Kids Club®. Your valuable feedback are really appreciated. We have taken into account the aspects you mentioned as we continuously strive to bring a better value of our service delivery to our guests. We do hope that you will give us another opportunity to serve you better in the future.

Bipan Kapur
Managing Director
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Auckland
Reviewer
3 reviews 3 reviews
3 hotel reviews
Reviews in 3 cities Reviews in 3 cities
3 of 5 stars Reviewed 4 days ago NEW

On the plus side, our 2 (interconnecting) rooms overlooking the pool were very comfortable for our family of 2 adults and 2 daughters. Check in experience was very slick. The pool and beach areas are nicely landscaped and well maintained. The breakfast buffet selection was the best we've seen in any hotel. As mentioned by other reviewers a big negative is no free wifi in rooms and the high (non-Bali) prices for food and drink. Also, cocktails at the pool bar were very poorly made. Teenager's club seemed to be completely inactive when we were there despite activities being scheduled.

  • Stayed July 2014, traveled with family
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, 2 days ago
Dear GPTFamily. It gives us a great pleasure to hear that you and your family had such a memorable experience at our resort enjoying the beach and pools and also to hear that you are impressed with our breakfast selections. We highly appreciate your constructive feedback. We have taken into account the aspects you mentioned as we continuously strive to bring a better value of our service delivery. We do hope that you will give us another opportunity to serve you better in the near future.

Bipan Kapur
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abu Dhabi, United Arab Emirates
Top Contributor
50 reviews 50 reviews
12 hotel reviews
Reviews in 25 cities Reviews in 25 cities
20 helpful votes 20 helpful votes
4 of 5 stars Reviewed 4 days ago NEW via mobile

Stayed for a week in July with wife and kids aged 6 & 5 and we couldn't have asked for anything better for our first of 3 weeks in Bali.
The hotel is set on a pretty nice beach along Nusa Dua, an area kept very well by the Bali tourism authority, with hotels side by side along the coastline and with a fantastic pedestrian pathway all the way along the beach fronts going through several bays in front of the several hotels. Great idea. We used to rent bikes from the hotel and take long rides every afternoon, making several stops along the way for swimming, getting a drink at a warung (local shop), etc.
The hotel itself has great facilities and for us the Kids Club made a huge difference as the kids spent a couple of hours most mornings making friends amd enjoying their activities. The staff at the kids club however seemed a little stiff and not as friendly as you would expect, but overal the kids enjoyed it and it gave myself and my wife time to go for a walk on the beach, get a massage and, well, have a break...
There are a good variety of restaurants at the restaurant, including a good Japanese with tepanyaki and a good yet informal Italian with great pizzas.
The evenings on the beach are great, with chillout music and a cold drink sitting on a large bean-bag.
I would suggest taking a cab and visiting the real Bali outside the resorts area. A trip to Seminyak is worth it and Ubud is a must...

Stayed July 2014, traveled with family
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, 2 days ago
Dear AntonioNeto. Thank you for taking the time to share your recent experience with us. We are pleased to note that you and your family had such a good time enjoying the variety of our service and facilities as this is the best reward for all of us. We highly appreciate your constructive feedback regarding our Westin Kids Club® associate, we shall endeavor to improve the consistency of our service delivery and hope to welcoming you and your family back again in the near future.

Bipan Kapur
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, Australia
Contributor
14 reviews 14 reviews
5 hotel reviews
Reviews in 11 cities Reviews in 11 cities
8 helpful votes 8 helpful votes
4 of 5 stars Reviewed 4 days ago NEW

Stayed there recently for 2 nights. We had a great and warm welcome. The children got their special little packs when they got there and this kept them entertained while the adults do the check in etc. Our room was not ready when we got there however they did upgrade us to a beautiful sea view room. The room was clean and tidy and the bed was very comfortable. The bathroom was great and I had no complaints at all about the room.

They had various restaurants which means that you do not have to go far to get something to eat. The pool and the kids club really entertained my 2 children. Staff were friendly and I had no issue in getting what we wanted.

Only feedback I would like to give the hotel is to ensure that there are no smoking signs around especially around the kids pool. I saw few people were smoking just around the kids pool and when I asked a staff member they said they were allowed to smoke anywhere outside. I was disappointed to see that people were smoking around the pool area. The staff at checkout said that they did not provide ash tray outside to discourage people from smoking. I think they need to go further by providing an area where people can smoke away from everyone and to put a non-smoking sign around the place especially near the kids pool. And before anyone starts with "it is my right to smoke" I think it is their right not to harm kids especially those who are asthmatic.

Other than that I would definitely return to this beautiful resort as I have this time.

  • Stayed July 2014, traveled with family
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheWestinBali, Hotel Management at The Westin Resort Nusa Dua, responded to this review, 2 days ago
Dear DRS-611. We are really happy to note that you and your family had a great experience, and also to hear that your children had an enjoyable time at our resort especially at Westin Kids Club®. We take your valuable feedback seriously and we will do our best to improve the quality of our service and facilities. We sincerely hope to welcoming you and your family back in the near future.

Bipan Kapur
Managing Director
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Additional Information about The Westin Resort Nusa Dua

Address: Kawasan Pariwisata Nusa Dua | BTDC Lot N-3, Nusa Dua, Bali 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities ( Kid / Family Friendly ) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Nusa Dua
#3 Top resorts Hotel in Nusa Dua
#3 Family Hotel in Nusa Dua
#6 Spa Hotel in Nusa Dua
#6 On the Beach Hotel in Nusa Dua
#8 Luxury Hotel in Nusa Dua
#12 Romantic Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Westin Resort Nusa Dua 5*
Official Description (provided by the hotel):
The resort features 433 sleek and sophisticated rooms and suites with a tropical edge. Guest rooms have the new generation of Heavenly® Bed, spacious 1.37 metre beds in the double-double rooms, I-pod connectivity, a bedside master switch board, and Audio Visual Entertainment port as well as ergonomically designed furnishings. ... more   less 
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Also Known As:
The Westin Resort Nusa Dua, Bali Hotel Nusa Dua
Westin Nusa Dua
Westin Bali
Nusa Dua Westin
Westin Resort Bali

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