On arrival I was greeted with a welcome drink and had the assistance of Ayu(front desk). I had an injury on my vacation in Bali. I was given a get well soon cake by the hotel. I called service express about 3x a day to receive ice to nurse my swollen knee. I received very good service.
As a platinum member I am entitled to tea and the Kites bar every afternoon. The staff at the bar got to know me and they know which kind of tea I liked and I didn’t even have to ask. The staff are very friendly at the Kites bar.
Also, as a platinum member I was given a fruit basket which contained local fruits on arrival. Also every day I was given chocolates in my room.
There are not to many umbrellas by the beach.
Housekeeping comes 2x a day.
The breakfast buffet is on the main floor. There are 2 areas to have breakfast. There is fruit, an omelet station, fresh bread, juice bar, yogurts, Danish pastries and many warm dishes.
This hotel is geared towards family. I did travel as a solo so I found it to be a bit noisy.
Overall – a wonderful stay. The staff are very attentive and friendly.