This is a long report & I need to start in point form
First the good points
* impressive & spacious entrance foyer.
* Large & well cared for gardens.
* good buffet type breakfast (but not a lot of daily variation)
* great departure lounge
Now the not so good
* Rooms can smell musty & are in fact damp (linen was wet to touch)
* maitenance issues in rooms
* Only one pool (other than those attached to specific rooms) that is often the setting of very noisy official (& unofficial) activities.
* Restaurants are on the expensive side & have poor sevice.
* In general staff were surly & unhelpful, (With the exception of the manager Mr Budi & Anastasia on the front desk, who made an effort to promptly follow up a request for me & pass this information on) top marks Anastasia.
There is also a couple of neutral points,
* The beach was sandy, clean & was on a lovely bay sheltered by a reef - however the water totally disappeared at low tide & was only really chest deep at high tide (so we were only able to swim at the beach for 3 out of our 7 day stay)
* Pool & beach chairs came with a long cylinder padded pillow (which I liked) but no other padding (which I didn't like & made for some sore backs).
* The Bali collection is next door & has some good shops & restaurants but is a longer walk than it should be because no direct path from Melia is available (we nearly cooked one day on the 10 minute walk around the road & I suggest you always take the cooler beach side during the day). Also this is the only place that is really close enough to walk to so nothing in the way of cheaper shops or markets.
Now a few details;
Check in initially went well, the foyer is very pleasant & the porter helpfully gave us an orientations on the walk to our rooms. We were 2 couples travelling together & were given 2 adjoining rooms on level 2 of block 4. The room initially looked OK although we wondered why it needed a humidifier & I did not like the shower over bath (complete with a very smelly shower curtain). There was also a musty smell to the whole room that didn't go away & we soon realised that the bed & fabric chaise was actually damp to touch. On showering, our friends shower hose holder desintegrated on touching & this was our first report to maintenance.
We thought things might seem better after dinner at a hotel restaurant - but after looking forward to the beach front restaurant arrived to find an expensive & unappealing looking buffet complete with a loud, screaching singer (masquerading as the entertainment). We retreated to sorrento, the italian restaurant however here we found confusing service, below standard pasta & flat bubbly.
Back at our rooms, the smell & dampness was worse not better & the girls could still not have a proper shower - we all went back to reception to see what could be done & were promptly moved to new rooms on level 2, block 3.
The new rooms also smelt musty - but linnen did not seem as damp & at least there was now a large shower in the bathrooms in place of a shower over bath.
The next morning we first tried the beach - but found no water & moved back to the pool. The pool was a reasonable size with 3 main connected areas in a lagoon shape but was the only pool for most resort guests. Shade was mainly from hutches & umbrellas & there seemed enough chairs although it was crowded this day.
There was a very loud & energetic water aerobics session taking up the larger part of the pool & a kids club water volley ball game in another part leaving only a small area for everyone else. When these finished & we thought the pool would return to normal we were chased out (yes really - asked to get out) by a big group of teenagers who wanted the whole pool for themselves for games. Trying to relax on the chairs was also problematic due to the loud dance music & very load voices of the game instructors & contestants.
Back in our rooms & the humidifiers were working non stop & beeping loudly when the tray was full with water - our friends emptied theirs 6 times that night & as a result did not get much sleep. Even with the humidifiers, the rooms continued to smell musty - the only improvement was that the linen was not so damp to touch.
On top of this, there were continuing maitenance problems. Our TV's remote control kept breaking down & we both had problems connecting to the internet, our wifi initially worked - then stopped & we needed to connect only one device with the cable - but our friends who needed their internet for daily business invoicing had problems with both the wifi & the cable & after a frustrating day maitenance also seemed to give up.
We had a day out organised the next day - & after all of us felt like moving from melia (even at the risk of loosing money) we asked to see the manager on our return. Mr Budi to his credit did not fob us off & did try to fix our main problems. Moving us to a junior suite that had its own A/C tht night & allowing us to use the other resort pools for the rest of our stay.
We again had internet problems in the junior suite (but these were fixed promptly) & the musty smell did not totally disappear - but overall our stay improved from there. It did not hurt our mood either that after this we were also able to use the lovely beach area due to a better tide.
Although we had chairs near the lagoon pool, we didn't use this pool as we didn't want to invade other guests privacy - but the lagoon pools did look good & although not facing the big gardens these rooms may be the best options at melia.
We did try the villas private pool for a day & benefited from comfortable lounges here & peace & quiet. But although this pool looks inviting, it is quiet shallow & so was very warm to hot water all day (not refreshing).
If you like Nusa Dua, have kids & either don't mind musty smelling rooms & get good tides for the beach - you may like Melia - it is not totally without charm.
But we found the first half of our stay so stressfull & would not return to either Nusa Dua or Melia.
- Official Description (provided by the hotel):
- The luxurious hotel is located in a tropical garden, right on Nusa Dua beach. Close to a magnificent golf course and the Nusa Dua shopping & leisure district. Nearby point of interest are the capital, Denpasar, 35 km distance from the hotel, and Kuta, just 10 km away. The International Airport is 20 min. away. ... more less
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- Also Known As:
- Melia Bali Indonesia Hotel Nusa Dua
- Melia Nusa Dua
- Melia Bali Hotel
- Melia Bali Indonesia Nusa Dua