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“Heaven on earth” 5 of 5 stars
Review of Nusa Dua Beach Hotel & Spa

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Nusa Dua Beach Hotel & Spa
4.5 of 5 Resort   |   Kawasan Pariwisata | Lot North 4, Nusa Dua, Bali 80363, Indonesia   |  
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Ranked #13 of 46 Hotels in Nusa Dua
Cairns, Australia
Reviewer
5 reviews 5 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
11 helpful votes 11 helpful votes
“Heaven on earth”
5 of 5 stars Reviewed March 31, 2014

Wow once again we have had an amazing time at the resort. This is our forth trip to the Nusa Dua Hotel and once again they have exceeded expectations. Great facility, friendly staff, and sensational location. highly recommend this for family (we have 3&5 year old). Great kids club and good strong consistent staffing make your family holiday one to remember. We promise to be back soon. Love you guys x

Room Tip: The family room with bunks overlooking the pool are sensational. Highly recommended
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  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,511 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 stars
  • Location
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (388)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
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English first
Perth, Australia
Reviewer
5 reviews 5 reviews
4 hotel reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
5 of 5 stars Reviewed March 31, 2014

Everything about our stay was excellent from reception to beach, the hotel had a lovely laid back feeling The staff where very attentive also the entertainment was super our room was luxurious and well appointed. That's why we keep coming back. See you in August.

Room Tip: Rooms on the south side are quiete
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  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GOLD COAST
Contributor
16 reviews 16 reviews
15 hotel reviews
Reviews in 11 cities Reviews in 11 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 31, 2014

Bought package through luxury escapes, royal suite upgrade, worth the little extra you pay.

Rooms are large and very comfortable, beds are fantastic and pillows so comfy.
Beach clean and quite, pool area excellent, Chess restaurant service and food fantastic.
Executive club great for breakfast, afternoon tea and drinks of an evening. All included in offer.

Theme nights entertainment is great but some of the food not very tasty, lacking that little extra (all buffets), a little overpriced if you had to pay the $28 per head, Disappointed when Fire Dance held on Friday nights, held in restaurant for fear of rain, hardly anyone could see past the poles and BBQ area, when we complained the waiter told us to sit down and watch, even though there were numerous empty tables at the front of the restaurant, my husband approached a supervisor who did move us and told us the drinks would be complimentary (1 wine 1 beer) BUT we still were charged for the meal and drinks at the end of our stay, even though the meal was covered in our package. Numerous guests left the restaurant during the performance. The administration staff cannot sort any problems with accounts at all and checkout was drawn out and exhausting, The wait staff are mostly very obliging - especially the staff in the executive club, you all deserve a big pat on the back!!!! Some management staff (executive chef) need to be a little for considerate of guests when holding loud conversations whilst traditional performances are staged on theme nights, we found this disrespectful to the Balinese culture and rude to paying guests.

All in all the resort is lovely and most staff great, spa offers great massages and wraps (again included in package) and the local villages are not far to walk, the Bali Collection is close and the resort offers a regular shuttle bus.

Certainly a resort to visit in Nusa Dua.

Room Tip: Upgrade to Palace Club Suite, well worth the extra for comfort.
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  • Stayed March 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Senior Contributor
42 reviews 42 reviews
22 hotel reviews
Reviews in 20 cities Reviews in 20 cities
41 helpful votes 41 helpful votes
5 of 5 stars Reviewed March 31, 2014

I cannot speak too highly of the Nusa Dua Beach Hotel. The location is just superb and was a wonderful surprise after the Australian bogan-in-vests-and-tattoos slum of Kuta. The staff are absolutely outstanding and cannot do enough for you. The management is also extremely conscious of its PR manner and likewise are hugely accommodating and helpful. An example of their excellent co-operation was on display when my wife had an accident and had to go to hospital. They gave us the complimentary use of one of the hotel taxis to transport us to the hospital and to the airport. It was a most appreciated gesture.
The gardens are lush, verdant and relaxing. Don't hesitate to take a garden-facing room. With the squirrels that come to feed from your balcony it is a wonderful retreat.
The walk along the beach is thoroughly relaxing. There are no forceful vendors to contend with and most of the walkway is shaded by trees. You can stop along the way for refreshments at the other resorts which like the Nusa Dua Beach Hotel, also have their own beach space.
The breakfasts are lavish as are the restaurant meals.
I certainly intend to visit again and have no hesitation in recommending this resort-hotel to others.

Room Tip: Don't fret about beach-facing rooms etc. The garden-facing ones are just as nice.
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  • Stayed February 2014, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tunis, Tunisia
Senior Contributor
29 reviews 29 reviews
17 hotel reviews
Reviews in 22 cities Reviews in 22 cities
28 helpful votes 28 helpful votes
4 of 5 stars Reviewed March 30, 2014

Located on the most emjoyable place in place in Bali, Nusa Dua beach hotel is the ideal place to spend some quality holidays with the family. The facilities are good and the landscaping is charming. The rooms are clean and spacious and the service is very freindly everywhere.

  • Stayed March 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jakarta, Indonesia
2 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
1 of 5 stars Reviewed March 29, 2014

Terrible service as 4.5 star hotel.

I could not use a Deluxe Room for four persons which I reserved online, because the hotel allowed the previous guests to still occupy it.

And the hotel made me wait for more than 2 hours (13:00-15:30) without any explanation.

Finally the hotel made me change my booking room and provided two connecting rooms. But these rooms are farest from the reception and very inconvenient.

I asked hotel why I had to change my booking room and why the hotel did not explain earlier, but no answer.

Internet in a room was not free of charge (Rp. 110,000).

  • Stayed March 2014, traveled with family
    • 1 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Urs K, General Manager at Nusa Dua Beach Hotel & Spa, responded to this review, April 3, 2014
Dear Guest,

Thank you for taking the time to write regarding your recent stay at the Nusa Dua Beach Hotel & Spa.

I am sorry to hear that we were unable to provide your requested room type on this occasion. Whilst reservation errors happen from time to time, we should have provided you with a more suitable alternative to ensure your comfort at the hotel.

I have discussed this with our Front Office team and we have altered our procedures to ensure such an incident does not occur again in the future.

We do charge Rp 110,000 for 24 hour Wi Fi access in our bedrooms, and provide free unlimited Wi Fi access throughout the rest of the resort including restaurants, public areas, beach and spa, which I hope you got the opportunity to avail of.

I hope we have the opportunity to welcome you back to the resort again in the future, and would welcome the opportunity to meet you in person upon your return.

Thank you once again and please accept my apology on behalf of the entire team at the Nusa Dua Beach Hotel & Spa.


Kind Regards,



Urs Klee
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Contributor
16 reviews 16 reviews
13 hotel reviews
Reviews in 16 cities Reviews in 16 cities
12 helpful votes 12 helpful votes
5 of 5 stars Reviewed March 27, 2014

Nine times we have holidayed in Bali, our first time to Nusa Dua Beach Resort and it has been exceptional . We Have enjoyed every minute staying here.
Very Quiet location, with paved walking path meandering along the beach for kilometres, excellent clean quiet beach directly opposite the resort, lots of shade even on the beach, large well kept lawns and gardens. Rooms clean and well maintained, beds very comfortable, fluffy pillows, room service excellent with food presentation exceptional, all food in the five restaurants well presented and flavoursome, breakfast buffet great variety including all the local fresh tropical fruit....yum, staff friendly and very accommodating . Free wireless internet with reception even on the beach. Good security.
Downside no local restaurants but $2 in a taxi to the Nusa Dua strip of restaurants.
Will we return...... Yes we have already made the reservation!

  • Stayed March 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 5
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nusa Dua Beach Hotel & Spa

Address: Kawasan Pariwisata | Lot North 4, Nusa Dua, Bali 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Nusa Dua
#7 Top resorts Hotel in Nusa Dua
#9 Spa Hotel in Nusa Dua
#10 On the Beach Hotel in Nusa Dua
#10 Romantic Hotel in Nusa Dua
#10 Family Hotel in Nusa Dua
#13 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Nusa Dua Beach Hotel & Spa 4.5*
Number of rooms: 382
Reservation Options:
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Also Known As:
Nusa Dua Beach Hotel And Spa
Nusa Dua Beach Hotel Nusa Dua
Nusa Dua Beach Resort
Nusa Dua Beach Hotel & Spa Bali

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