We stayed in the Nusa Dua Beach & Spa Resort for 1 week in late July, and we upgraded to a Palace Club room. This was a fantastic decision to make and one we would not live to regret.

On arrival we were escorted to the Palace Club separate check-in area, a short distance away from the main reception. Here we were met by the senior butler who proceeded to check us in and we were promptly given ‘ice cold’ towels to revive ourselves along with the most delicious fruit juice cocktail. Following that short and painless process we were taken to our Palace Club room just another short distance away. When our Butler opened the door to our room (which was more like a suite) we were so delighted to see the fantastic room we had. Where do I start?

The bathroom was massive. We had a massive Jacuzzi bathtub which beside it there was louvered doors which could be opened into the bedroom. There was a fantastic vanity area, massive wash hand basin and lots of toiletries and towels available. Next to this there was the walk-in shower with two different showers heads inside. One was a regular type from the wall and the second one was allowed you to sit down in (if you wanted), truly amazing and very big and roomy. The next cubicle along was the WC. All were very modern, clean and perfectly maintained.

The bedroom area had a massive bed (King size) and it was surrounded by a mosquito net (which you could put down in the evening and left up during the day). A large TV and Unit, which incorporated our fridge fully stocked with water, soft drinks, alcoholic drinks and snacks.

Our room opened onto our own private patio area where there were two sunbeds for relaxing on if you so wished to do.

The Palace Club was definitely worth the additional money. This included breakfast, afternoon tea (which comprised of scones, pastries, sandwiches etc), soft drinks and tea and coffee. Soft drinks and tea and coffee were available 24 hours a day. In the evening between 6 and 8pm there were free cocktails and premium alcoholic drinks, soft drinks and fruit cocktails were also available. Along with the cocktails there was always hot finger food. For example, there would be chicken satay (skewered on lemon grass), butterflied grilled prawns, curries, breads, always a vegetarian option, lots of fresh cut crudities and little dips etc, just a perfect accompaniment for a few drinks before heading off to dinner later on in the evening.

We went to the Bali Collection (lots of shops in an outside Mall) and made some purchases there but to be honest, it is about 2 or 3 times more expensive than the surrounding area because it mainly targets the tourists. Find a local 7-11 or Circle K supermarket and stock up there. If you are out and about during the day, your taxi driver is more than happy to stop and let you stock up (of course the meter will be running, but the taxis are so cheap anyway this does not matter).

We would recommend getting a private taxi/driver for the day who will take you on a tour of the island, avoiding busy traffic times and waiting at the attractions.

We spent 10 nights at Nusa Dua beach as the second leg of our honeymoon. After spending 4 nights in the wonderful mandarin oriental Hong Kong this hotel was very disappointing. We received no special treatment for beig honeymooners and upon check in to our Palace Club room we were greeted by a very strong damp smell coming from the bathroom and balcony area. We were shown another room which was exactly the same and were told our only option was to upgrade to a Palace Club Suite for an extra $100 a night. The suite was more spacious and the living area and bedroom did not smell, however the bathroom was not as clean as I would have hoped and didn't smell very fresh.

During our time in this room we had to kill 2 cockroaches and couldn't leave any drinks or snacks around as they attracted hundreds of ants.

I must say that the public areas of this hotel are very nice, the lobby, palace club and gardens are very nice. Pools are OK but a bit shabby, with loads of noisy kids. The restaurants are fine we has nice shushi in maguro and lovely pizza's in Sandro's. The Indonesian restaurant offered good quality food but was quite expensive. The best meals we had were at Ikan in the Westin resort next door.

The lifts are dodgy to say the least and the doors slammed shut on me once and bruised both of my arms. I was told that someone on another floor must have pushed the button. Helpful.

Our Thomas Cook rep Kasna was very nice and helpful and arranged some very good trips for us at reasonable prices.

The beach was OK but most days the sea was too rough to swim in. There are some vendors on the beach but they are friendly and don't pester you too much.

Nusa Dua is a nice resort for a relaxing holiday but if you want a nice room this is not the best hotel to go to.

myself and my new wife have just returned from paradise !
The resort is 1st class all the way through .
When we arrived we were shown straight to our room, with lovely garden views and you could see the sea in the distance room 3215, the bed was really lovely and big,the bathroom had everything you needed,i must say that it had the best power shower i have ever had. Your room was cleaned everyday. you were left 2 glass bottles of water in your room,if you wanted more you then had to buy some,you had the choice of the mini bar drinks and snacks.
There were several resturants to choose from with just the best views of the gardens/pool or beach which is handy if you didnt fancy a 10 min walk to the bali collection just down the road,which offers you every single food going,we usualy had a starter main and bottle wine and few beers and sometimes a sweet and it comes to about £25/30 where in the hotel it was costing £45 depending where u ate.The only thing that was alittle pricey was the drink in the hotel,while we waited for the free shuttle bus we has a beer and a spirit which comes to £8.
we went on 2 trips with the transfer people that picked us up from the airport, we visited the areas on the way up to seeing the volcano,wood making,painting,see how the jewlery was made and others,at each of these you felt that you had to buy something as they followed you around saying "best prices for you" etc. the other trip was horse riding along the beach which was 1hr dive,you were there for about 2 hours,then we drove a further1hr to get to the elephant ride,it was busy and what we didnt realise that you were fed there too,so we had a meal first looking over the beautiful forest scenery,we had a 30min walk on our elephant,you could also pay for an hour,you are asked if you would like your pic taken,in the pool or with the trees only costing
£5. Both trips cost us £150 which we thought was not bad.
As for the sun beds, if you were up early or before about 9 you were ok, you have the usual people that set there alarms,but normaly you were ok,we always got our towels and beds then went down to breakfast, Which is really good,lots too choose from hot and cold.
What can we say other than, enjoy your stay, its just lovely......

This was our 4th visit to this Resort, and since on this ocassion we celebrated our wedding anniversary we decided to take the Honeymoon Package at the "Palace Club Section".
From the arrival everything was just perfect, private transfer from the Airport, wonderfull reception with a tropical fruit drink, a great room with a well chilled bottle of champagne and above all , a great staff with a very good knowledge and practice of what customer focus means.
The Hotel has a great location in Nusa Dua. The main entrance is spectacular with a superb lobby. Most of the rooms have a balcony with great tropical, either garden or sea views. Every morning you can feel the wonders of nature right at your balcony enjoying a cup of hot coffee and watching every type of birds or squirrels right there at your footstep.
We had a great "Gourmet Dinner" at the Indonesian Restaurant and it was incredible, good taste and presentation.
In general terms, our experience was wonderfull..it was like a dream in paradise...and yes, we are planning to go back again.
Don't waste your time looking for other hotels, this great resort is not expensive and it offers top quality accomodation in Paradise !