We spent 10 nights at Nusa Dua beach as the second leg of our honeymoon. After spending 4 nights in the wonderful mandarin oriental Hong Kong this hotel was very disappointing. We received no special treatment for beig honeymooners and upon check in to our Palace Club room we were greeted by a very strong damp smell coming from the bathroom and balcony area. We were shown another room which was exactly the same and were told our only option was to upgrade to a Palace Club Suite for an extra $100 a night. The suite was more spacious and the living area and bedroom did not smell, however the bathroom was not as clean as I would have hoped and didn't smell very fresh.

During our time in this room we had to kill 2 cockroaches and couldn't leave any drinks or snacks around as they attracted hundreds of ants.

I must say that the public areas of this hotel are very nice, the lobby, palace club and gardens are very nice. Pools are OK but a bit shabby, with loads of noisy kids. The restaurants are fine we has nice shushi in maguro and lovely pizza's in Sandro's. The Indonesian restaurant offered good quality food but was quite expensive. The best meals we had were at Ikan in the Westin resort next door.

The lifts are dodgy to say the least and the doors slammed shut on me once and bruised both of my arms. I was told that someone on another floor must have pushed the button. Helpful.

Our Thomas Cook rep Kasna was very nice and helpful and arranged some very good trips for us at reasonable prices.

The beach was OK but most days the sea was too rough to swim in. There are some vendors on the beach but they are friendly and don't pester you too much.

Nusa Dua is a nice resort for a relaxing holiday but if you want a nice room this is not the best hotel to go to.

myself and my new wife have just returned from paradise !
The resort is 1st class all the way through .
When we arrived we were shown straight to our room, with lovely garden views and you could see the sea in the distance room 3215, the bed was really lovely and big,the bathroom had everything you needed,i must say that it had the best power shower i have ever had. Your room was cleaned everyday. you were left 2 glass bottles of water in your room,if you wanted more you then had to buy some,you had the choice of the mini bar drinks and snacks.
There were several resturants to choose from with just the best views of the gardens/pool or beach which is handy if you didnt fancy a 10 min walk to the bali collection just down the road,which offers you every single food going,we usualy had a starter main and bottle wine and few beers and sometimes a sweet and it comes to about £25/30 where in the hotel it was costing £45 depending where u ate.The only thing that was alittle pricey was the drink in the hotel,while we waited for the free shuttle bus we has a beer and a spirit which comes to £8.
we went on 2 trips with the transfer people that picked us up from the airport, we visited the areas on the way up to seeing the volcano,wood making,painting,see how the jewlery was made and others,at each of these you felt that you had to buy something as they followed you around saying "best prices for you" etc. the other trip was horse riding along the beach which was 1hr dive,you were there for about 2 hours,then we drove a further1hr to get to the elephant ride,it was busy and what we didnt realise that you were fed there too,so we had a meal first looking over the beautiful forest scenery,we had a 30min walk on our elephant,you could also pay for an hour,you are asked if you would like your pic taken,in the pool or with the trees only costing
£5. Both trips cost us £150 which we thought was not bad.
As for the sun beds, if you were up early or before about 9 you were ok, you have the usual people that set there alarms,but normaly you were ok,we always got our towels and beds then went down to breakfast, Which is really good,lots too choose from hot and cold.
What can we say other than, enjoy your stay, its just lovely......

This was our 4th visit to this Resort, and since on this ocassion we celebrated our wedding anniversary we decided to take the Honeymoon Package at the "Palace Club Section".
From the arrival everything was just perfect, private transfer from the Airport, wonderfull reception with a tropical fruit drink, a great room with a well chilled bottle of champagne and above all , a great staff with a very good knowledge and practice of what customer focus means.
The Hotel has a great location in Nusa Dua. The main entrance is spectacular with a superb lobby. Most of the rooms have a balcony with great tropical, either garden or sea views. Every morning you can feel the wonders of nature right at your balcony enjoying a cup of hot coffee and watching every type of birds or squirrels right there at your footstep.
We had a great "Gourmet Dinner" at the Indonesian Restaurant and it was incredible, good taste and presentation.
In general terms, our experience was wonderfull..it was like a dream in paradise...and yes, we are planning to go back again.
Don't waste your time looking for other hotels, this great resort is not expensive and it offers top quality accomodation in Paradise !

After staying at the Puri Santrian in Sanur and the Alila in Ubud this place was a real let down. It's big and impersonal and sadly lacking in balanese charm which was a real plus with the other two hotels. It's ok but nothing special and you could be anywhere.