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“Nusa Due Beach Hotel & Spa” 5 of 5 stars
Review of Nusa Dua Beach Hotel & Spa

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Nusa Dua Beach Hotel & Spa
4.5 of 5 Resort   |   Kawasan Pariwisata | Lot North 4, Nusa Dua, Bali 80363, Indonesia   |  
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Ranked #14 of 46 Hotels in Nusa Dua
Brisbane, Australia
1 review
6 helpful votes 6 helpful votes
“Nusa Due Beach Hotel & Spa”
5 of 5 stars Reviewed March 1, 2014

We stayed here for 8 nights after purchasing a deal on luxury escapes. As soon as our driver drove into the resort we were in love! It is so beautiful and the staff were so welcoming and friendly. The resort is large, it has so many rooms and yet the pool was never crowded and we certainly were not rubbing shoulders with other guests.
Our room was lovely, we were supposed to be upgraded to a Premier room with a separate sitting area, but our room did not have this. Our daughter was so in love with the room that we decided not to say anything about it. The bed was soooo comfortable and the pillows were amazing!
Our package included the 3 theme night dinners. The Beach BBQ, which wasn't held on the beach, was fabulous, the food was great as was the entertainment. The other 2 theme nights were not so good. The food was very ordinary and completely lacking in spice!

We had massages included also. My first massage felt like someone rubbing oil all over me and was very unsatisfying, however my second one was fabulous.

We used the drivers from the resort and they were fabulous, very knowledgeable and we felt in safe hands with them. However I would highly recommend booking some tours through the resort. We booked the Bali Safari and Marine Park through the resort and it included everything including transport and lunch.

The bars and restaurants were excellent. Breakfast was included every day and the choice was incredible. Our daughter celebrated her birthday while we were at the resort. The staff at the Chess Restaurant provided a birthday cake for her and sang Happy Birthday to her which was very special. We kept going back to the Chess Restaurant because we were so in love with the staff - they were always so friendly and attentive.

I would highly recommend this resort, the staff are genuinely happy and friendly and will do anything they can to help you in any way.

  • Stayed February 2014, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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2,511 reviews from our community

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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (388)
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English first
London, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
5 helpful votes 5 helpful votes
3 of 5 stars Reviewed February 25, 2014

We travelled all the way from London which took us about 15 hours and then to arrive at a five star hotel without even a mention of a drink is unacceptable. We then waited for a room for 45 minutes.
Finally got the room which looked old and tired with cosmetic patch up in places. Moving swiftly we then decided to have the seafood BBQ which was nice. Their initially advertised in their reception area that wine tasting would be included within the meal. When we asked whether the offer was available I was told a flat no without any explanation. I would also suggest that ice cream should be frozen not half melted when served.


Room 248 (day 1)

  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Surfers Paradise, Australia
2 reviews
Reviews in 2 cities Reviews in 2 cities
2 helpful votes 2 helpful votes
2 of 5 stars Reviewed February 25, 2014

Ok so it's only been half a day, so I may be critiquing a little early but I couldn't help myself.

When we first arrived, the place looked amazing, very big and quite majestic. We also quickly noticed the vast arrange of activites and classes to do. But it didn't take long to change our moods.

1.) The floor in room is so slippery I've slipped over once already and have had a few other close calls. I am pretty uncoordinated but i'm pretty sure there's something going on here.

2.) Staff don't have great english, we just came from Amadea Resort in Seminyak and this place has nothing on them. The staff also don't smile very much or talk to you, not very inviting.

3.) The pool was moldy and pretty gross, it was very hard to find a place to sit in the shade and cocktails were also expensive and crap.

4.) Bathrooms are so small, you smash your elbows when you try to wipe your bum.

It wouldn't be that bad if the hotel was rated 3 stars instead of 5. This hotel is definitely not at a 5 star rating.

We do still have 3 more days here so hopefully things take a turn for the better. My wife is looking forward to the Yoga class in the morning and I'm looking forward to relaxing on the private beach which is in a very beautiful location.

Fingers Crossed!

  • Stayed February 2014, traveled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes 2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ascot, United Kingdom
Contributor
13 reviews 13 reviews
8 hotel reviews
Reviews in 9 cities Reviews in 9 cities
11 helpful votes 11 helpful votes
5 of 5 stars Reviewed February 24, 2014

This Hotel is over 30 years old and it shows in the beautiful mature grounds and architecture. The staff are widely experienced compared to the new and modern hotels who are still striving to achieve what now comes naturally to the Nusa Dua Beach. We loved our stay in the Palace Club room with great food and service. The Spa is a particularly attractive area especially by the pool. My husband is an enthusiastic squash player and was happy to be partnered with 2 members of staff from the fitness club, even if he was beaten! I enjoyed the aquarobics by the pool in the mornings too.
Overall the Nusa Dua beach is a lovely place to stay, with a good location, great selection of restaurants and activities and superb experienced staff. I wouldn't hesitate in recommending it to anyone.

Room Tip: The Palace club rooms have a lovely view over lakes and gardens but the ground floor rooms don't...
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  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Romania
Senior Contributor
21 reviews 21 reviews
18 hotel reviews
Reviews in 17 cities Reviews in 17 cities
24 helpful votes 24 helpful votes
5 of 5 stars Reviewed February 21, 2014

Although we start off on the wrong foot with the hotel experience, our overall experience with them was great. When we first enter the room we realized that there were insects everywhere, the sheets and the curtain had dirty spots and overall it wasn't a nice room either. So we got back to the reception and they gave us an upgraded room, which was not only clean and beautiful, with great view, but we could enter the room directly from the beach and pool aria. The hotel has many terraces where you can eat and a gorgeous restaurant for breakfast and dinner. The stuff is nice and helpful. The hotel has a free shuttle bus to and from Bali Collection where you can find many shops and restaurants.
The pool aria is gorgeous by day and by night and all our stay was very pleasant.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Perth
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 18, 2014

Stayed for a week in January. Great location and fantastic place for our kids (age 10&12). Excellent & friendly service from the staff. Rooms a good size. Spa was enjoyable. Lots for kids to do. Pools suitable for all ages, but the large and deep main pool was a hit with the kids. Breakfast provided a comprehensive choice of foods. The pizza bar is the best! We had lots of those and my kids want to go back just to have more. This hotel is pricier than other places in Bali we have stayed, but we thought it was worth it. Just don't get a taxi through the front desk.$$$ Walk down the road and grab a Blue cab there.
Only negative is that the room furnishings need to be upgraded. They are all looking a bit shabby for a 4 star hotel.

  • Stayed January 2014, traveled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 1
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Senior Reviewer
7 reviews 7 reviews
3 hotel reviews
Reviews in 5 cities Reviews in 5 cities
13 helpful votes 13 helpful votes
5 of 5 stars Reviewed February 17, 2014

We stayed at Nusa Dua Beach for 8 days & from the second we landed in Bali airport & saw the transfer driver with our name on his card it was heaven. A quick drive from the airport over the new freeway & we were at our destination & WOW what a place. My partner & I do not travel in style generally, preferring instead an authentic experience (that is mainly due to our limited budgets & means back packers & campervans & bargains).

Nusa Dua WAS a bargain. We obtained a voucher in Australia for our accommodation that included breakfasts, some dinners with traditional dance shows, spa treatments & an assortment of other thoughtful & genuinely given (no hidden surprises).

Nusa Dua is a gated community of elite hotels & resorts & you are treated like royalty where ever you go. There is security on the gates but it is only a short walk to the local village market where you can barter your but off for amazing bargains. Nusa Dua does not allow many sales people on their private beach & sellers do pay a premium to have the chance to seel to guests, this means they do not haggle as hard as they pay to be there also. this doesnt mean you wont get a bargain though & an hour massage still only cost me 150,000 rupiah (AU$15). There is a shopping center which houses some very nice shops but not really the balinese experience, this is of course as it is aimed at the top end clientele which is also fine, we had fish pedicures here & used the shopping centre to buy water & beer & snacks for our room & for our day trips. Nusa Dua Beach offers free shuttle buses to & from Bali Collection every day.

The Hotel itself is one of the first to be build at Nusa Dua but you would not know it was 20 years old, it adds to its charm, it is well established & the landscaped gardens, pool & balcony growth as gorgeous. Our room was upgrade & we had a king size bed & a private balcony the air conditioning was excellent for sleeping & although we didn't spend many daylight hours in our room it would be very comfortable to do so. The house keeping was faultless & we had our bottled water replenished each day complimentarily. The staff were just lovely, polite, well spoken & would do ANYTHING in their power to please. We made special friends with the bar man at the pool bar & each day we were treated like royalty (even though we only drank there in happy hour, which actually runs across a few bars from 4pm - 2 am!). The food & drink costs are higher than other areas of Bali but the privacy & service & peace is more than worth the extra. There are MNAY restaurants to chose from & we did not have a single bad experience in any. The pools are gorgeous & clean & towels are readily available. The beach has chairs & you can get table service for food & drinks where ever you are on the property. We were able to change money at the hotel front reception at a better rate than Australia & we did this daily & it was no problem. The only issue we had was some noise whilst trying to sleep, it is a big hotel so there is always someone around the place. This was not a problem for us though as we were so tired each day (mostly from doing nothing) we slept like babies. the beds were comfy & the linen was amazing, top quality. The staff could not do enough to help regardless of where they worked or what you needed. Many staff have worked here for many years (one of my therapists told me she had been there for 20 years) which is also a testament to their ethos & how they care for their staff.

The spa is gorgeous. As part of our package we had 6 treatments included. I LOVED each one of them. We had 2 couples traditional Balinese massages with my partner (who took some convincing being a 'tradie bloke' but is now totally converted). I absolutely LOVED the coconut scrub & the Aloe after sun wrap was a deliciously cool blessing! Although our spa treatments were complimentary we did not receive any different treatment, we were welcomed politely, given ginger tea & offered the use of ALL the spa facilities (including Jacuzzi, spa & sauna, gorgeous quiet pool, tennis courts & gym). The treatment rooms are luxurious, private changing areas & beautiful bathrooms to rinse & shower in if necessary, there are couples rooms to enjoy your treatments together also. You do need to book in advance though as there is a good chance they cannot fit you in on the day you choose if you do not. On the one occasion that happened to me I headed down to the beach & had a 30 minute massage on the beach instead :)

Food: the food was excellent in all restaurants & the breakfast was delicious & beyond belief, almost anything you can imagine is on offer & then some! it was my partners FAVOURITE part of each day.

We ventured out many times during our stay & found it very easy to obtain a driver (who we paid directly). We paid a driver 400,000 rupiah ($40AU) for 8 hours to visit tennah lot & ulawatu, he waited for us & helped us navigate the culture (the cheeky monkeys) & our surroundings. We left an iPhone 5 in his car on another short trip which he promptly returned to the hotel for them to give to us, it was in the hotel managers hand before we even knew it was missing!!

KUTA was a complete disappointment, we intended to spend the day there, shop & eat & drink etc. this DID NOT happen! We were bitterly disappointed in KUTA, the people were rude, pushy & threatening. They hassled & followed us even after we were polite & said 'no thank you' many times. this resulted in my partner getting quite rude with them which proved necessary. The beach was filthly, rubbish all over the place in & out of the water. (coming from South Australia we have some amazing beaches & this was a disappointment) We were so grateful to re-enter Nusa Dua & head straight to the beach & calm down. KUTA is only 10,000 rupiah ($10AU) in a blue taxi from & to Nusa Dua Beach.

  • Stayed February 2014, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes 9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nusa Dua Beach Hotel & Spa

Address: Kawasan Pariwisata | Lot North 4, Nusa Dua, Bali 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Business Hotel in Nusa Dua
#7 Top resorts Hotel in Nusa Dua
#9 Family Hotel in Nusa Dua
#10 Romantic Hotel in Nusa Dua
#10 Spa Hotel in Nusa Dua
#11 On the Beach Hotel in Nusa Dua
#14 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Nusa Dua Beach Hotel & Spa 4.5*
Number of rooms: 382
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Also Known As:
Nusa Dua Beach Hotel Nusa Dua
Nusa Dua Beach Hotel And Spa
Nusa Dua Beach Resort
Nusa Dua Beach Hotel & Spa Bali

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