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“Lovely hotel with fabulous friendly staff” 5 of 5 stars
Review of Nusa Dua Beach Hotel & Spa

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Nusa Dua Beach Hotel & Spa
4.5 of 5 Resort   |   Kawasan Pariwisata | Lot North 4, Nusa Dua, Bali 80363, Indonesia   |  
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Hotel amenities
Special Offer
Free Dinner & Spa
Ranked #12 of 43 hotels in Nusa Dua
Brisbane, Australia
Contributor
15 reviews 15 reviews
6 hotel reviews
Reviews in 9 cities Reviews in 9 cities
9 helpful votes 9 helpful votes
“Lovely hotel with fabulous friendly staff”
5 of 5 stars Reviewed February 21, 2013

We stayed here on advice of our travel agent who had stayed man times previously. It was our first holiday with baby in tow and she recommended staying in the palace club for more personalised service and the inclusions. It wasn't cheap and there were definitely be much cheaper options for a stay in Bali but it was safe and friendly.

One of the families we met there in the pool travelled to value regularly (they were from Perth, so very easy access with quick short flits) and they had stayed in a number of hotels with their young children and felt this was the best due to the pools - they are by kid friendly with a little sandy beach sloping gently into the water.

Every day they had some aqua aerobics you could join in with if you wished. Massages were available in the spa of the hotel or more basic / cheaper option was available on the beach. The beach isn't that great in my opinion - no shade and not that nice, but I realise coming from Queensland we are spoilt with some of the best beaches in the world.

Food at the restaurants was reliably very good and service always very friendly. They love children and make you very welcome.

If we get a chance to go top Bali again any time soon, I would probably try Sanur as I would like to able to walk to nearby restaurants and have easier access to trips to ubud.

  • Stayed November 2012, traveled with family
    • 4 of 5 stars Value
    • 3 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Rating summary
  • Location
    4.5 of 5 stars
  • Sleep Quality
    4.5 of 5 stars
  • Rooms
    4.5 of 5 stars
  • Service
    4.5 of 5 stars
  • Value
    4 of 5 stars
  • Cleanliness
    4.5 of 5 stars
Traveler tips help you choose the right room.   Room tips (317)
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English first
Newcastle, Australia
Senior Reviewer
8 reviews 8 reviews
3 hotel reviews
Reviews in 4 cities Reviews in 4 cities
4 helpful votes 4 helpful votes
4 of 5 stars Reviewed February 19, 2013

The entrance says it all ... as you come into the property, the candi bentar (split gates) together with the Balinese architecture make this feel a little more in touch with its location than the other resorts along Nusa Dua.

The rooms are comfortable (premier room may be a touch bigger than deluxe), pools are excellent (esp. the lap pool which was great for laps as well as relaxing - very few people), spa treatments beautiful. Breakfast buffet was impressive in its diversity.

Restaurants were a little bit of a letdown in that everything was just average. The bar was nice and particularly having drinks out on the outdoor terrace was very relaxing.

  • Stayed April 2012, traveled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Canberra, Australia
Top Contributor
97 reviews 97 reviews
43 hotel reviews
Reviews in 44 cities Reviews in 44 cities
82 helpful votes 82 helpful votes
4 of 5 stars Reviewed February 19, 2013

I believe this hotel was the first hotel in Nusa Dua, an enclave of exclusive resorts. It has a prime beachfront location and is quite large. We were upgraded on check-in, the room was fantastic with great service throughout our stay. The restaurants within the resort and outside are very expensive with average food. The included breakfast is fantastic with a massive choice of dishes. A very nice getaway for 2 nights, we really enjoyed our stay at this resort.

  • Stayed February 2013, traveled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Australia
Senior Contributor
22 reviews 22 reviews
11 hotel reviews
Reviews in 12 cities Reviews in 12 cities
22 helpful votes 22 helpful votes
5 of 5 stars Reviewed February 18, 2013

Stayed in hotel for 3 nights after leaving Seminyak. This hotel was a complete surprise. Outstanding service from the time the concierge opened our car door until the time we left. From the concierge to the cleaner, from guest relations to the bar person......we were greeted by all staff where ever we walked or were served by. We booked a Deluxe Room for Four (2 Adults and 2 Teenage Children) directly through the hotel itself and was perfect. This type of room configuration we found was not on other websites. We had privacy and so did our children, but kept our door between rooms most of the time. There was no construction we found going on. The rooms are balinese style and a little musty but goes. The hotel ambience makes you feel that you are in Bali. Room service and the cleanliness of our room was excellent. Okay so a little more expensive with regards to food and drinks compared to Seminyak/Kuta but you are staying at a hotel in a luxury area of Nusa Dua. We loved the pools and swimming up to the bar for our drinks. There were around 4 restaruants and enjoyed the seafood and Kacek dance on our last night. Recommend the pizza and wedges (Chess Bar and Sandros). Three nights was enough to unwind in Bali before leaving for home. Again the staff were amazing and we would recommend this hotel for family. It does rain more than Seminyak, but we didnt care. We swam in the pool in the rain because it was still hot. So much to do when it does anyway. There is the games room for kids and the spa for adults. I had two amazing massages . Better than Australia and cheaper.
Recommend that you dont overthink everything. You are in Bali off course. Enjoy. Forgot to mention amazing buffet breakfast. Recommend to get it included in your accommodation cost.

Room Tip: Contact hotel directly too. Discuss with them your needs. We did this via email. Not all rooms are a...
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  • Stayed February 2013, traveled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Melbourne, Victoria, Australia
Reviewer
3 reviews 3 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
3 of 5 stars Reviewed February 17, 2013

Went in Feb 2013 with a party of 2 adults and 2 young children. Chose this hotel based on the good reviews on TA and also because they had a suitable room configuration for us. I just wanted to give a balanced review so that people do not think that all is peachy about this hotel.

As advised by some reviewers we requested for a quiet room not facing the construction site nearby as it can get noisy. The peace was especially important to us given that our 2 childen went to bed quite early in the evening. We arrived at about 3 pm and were told that our room was not yet ready, and that we had to wait for half an hour, which was not that big a deal. However, after that we were then told that the room would not be ready till 6 pm! We were offered another room, and we were assured it was not going to be noisy. Of course, when we went to this room, we realised it was facing the aformentioned construction site. We asked for another room and they then gave us a replacement room which was not the one we booked for. By this time, we were so tired and the kids were getting cranky so we just accepted the room.

The room had problems - first the air conditioner thermostat was busted, so one part of the room was super cold and the other was warm. We reported the problem and it took them 2 days to address the issue.

The coffee machine wasn't working.

After all our efforts to get a quiet room, we could still hear the construction site. On one night the workers were at it till 2am!

The rest of the hotel was more encouraging. The building perhaps was a little bit old, but it was well maintained and clean. The architecture retained a distinctive Balinese feel to it. The pools were big, the beach private, and because it was off-peak season, there were lots of space for everyone. Breakfast, although had a wide variety, was pretty much they same fare everyday so you started to get bored of it after a while.

The staff were friendly and eager to help, however they were let down by one major issue - communication. Finding an English-speaking staff member was an issue and we were often trying to guess what the staff were telling us. I think that our problems mentioned above would have been solved much more smoothly if the staff could or would just tell us what was happening. Even when we were booking the hotel, it tooks us numeorous emails and phone calls to achieve that. We requested an evening check out as we had a night flight, and, even after we specifically told reception in the morning, our key cards were blocked and we were locked out of our rooms on that afternoon.

All in all, the stay was bittersweet. Although the potential was there for a great hotel, it just didn't deliver in some areas.

  • Stayed February 2013, traveled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Perth, Australia
Top Contributor
58 reviews 58 reviews
20 hotel reviews
Reviews in 27 cities Reviews in 27 cities
42 helpful votes 42 helpful votes
5 of 5 stars Reviewed February 16, 2013

We really liked this hotel, the staff were friendly and the service was excellent. There were three pools, one that had volleyball and beach feel for kids, and another with a swim up bar and the third in the spa area which was a quiet area with no kids. We do not travel with kids and enjoyed the fact that we could enjoy somewhere quiet and very relaxing. The Spa was excellent and pricing reasonable. There were several restaurants of different cuisine but the cheers bar had a eating area right on the beach which was a beautiful place to eat as the sun went down, with a walk along the beach after dinner. The bar was open until 2am and when we arrived at 1am we could unwind with a drink and were not made to feel like they wanted to close for the night. The hotel was recently renovated and the ambiance of the hotel and rooms was lovely. It was close to the Nusa Dua market and the Bali Collection Shopping area and we did not need to venture far from the hotel for anything.

  • Stayed August 2012, traveled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Singapore, null, Singapore
Senior Reviewer
6 reviews 6 reviews
5 hotel reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
5 of 5 stars Reviewed February 15, 2013

Vast courtyards, massive entrances, sprawling gardens, private beach, sumptuous breakfast buffet and lovely cocktails.......... you have it all. The gardens are lovely with fountains and every room has a balcony overlooking acres of garden. Highlight is the private beach where you can catch the sunrise. We had a lovely time lazing around the beach, soaking up the beautiful ambience, and relishing the yummy fare. I didn't feel like stepping out of the hotel at all!!

  • Stayed March 2012, traveled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Nusa Dua Beach Hotel & Spa

Address: Kawasan Pariwisata | Lot North 4, Nusa Dua, Bali 80363, Indonesia
Phone Number:
Location: Indonesia > Bali > Nusa Dua Peninsula > Nusa Dua
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities ( Kid / Family Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Business Hotel in Nusa Dua
#7 Top resorts Hotel in Nusa Dua
#9 Spa Hotel in Nusa Dua
#9 Romantic Hotel in Nusa Dua
#10 On the Beach Hotel in Nusa Dua
#12 Family Hotel in Nusa Dua
#12 Luxury Hotel in Nusa Dua
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Nusa Dua Beach Hotel & Spa 4.5*
Reservation Options:
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Also Known As:
Nusa Dua Beach Hotel Nusa Dua
Nusa Dua Beach Hotel And Spa
Nusa Dua Beach Resort
Nusa Dua Beach Hotel & Spa Bali

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