We arrived home this morning from Nuca Dua Hotel and spa Bali. We booked and requested a non smoking poolside room. We arrived in at 1am from Perth. we were taken to our room at the back, garden view. The room was filthy dirty with something really nasty on the floor A spill of some kind. over all the room was dreadful, with broken slats into the bathroom from the bedroom, also a damaged shower head .Early the following morning I spoke to the Assistant manager who seemed put out by my complaint. He said" You insisted on a non smoking room" I asked if non smokers were penalized... I was told to return after breakfast, he would see what he could do....The hotel was not full at all. I believe they had about 60% occupancy. The assistant Manager took us to a pool side room on the ground floor, in the smoking section. Not exceptable, but we took it. He was trying hard to be pleasant, but not succeeding very well. Staff and grounds were lovely but we will never stay again at the Nuca Dua hotel.

The hotel has very nice interior design with just the right amount of Balinese artifacts without giving it an atmosphere of a temple. The coffee house where breakfast is served is by a pond which is so picturesque. The landscaped garden is really spectacular. The SPA is a bit pricy but worth the pampering. Try to get a garden room on the ground floor. Its lovely to have direct access to the gardens from your bedroom especially to go for your morning stroll prior to breakfast and to enjoy the view of the garden whilst having coffee on the patio.
The hotel breakfast meats are pork free.

My wife and I just returned from Bali where we stayed at the Nusa Dua Resort and Spa, we stayed in a Palace Club room which opened on to beautiful gardens and pond full of Koi.

The room was spacious and for the most part very clean except for a few small cobwebs on the bed head what looked like a small amount of mould in the shower cubicle. The ammentities were a bit of a let down being cheap generic shampoo and condtioner etc. they were plentiful though with shaving kit and tooth brush also supplied, a more premium brand would be far more fitting for a 5 star property though. We ended up buying shampoo from a local shop.

The Palace Club (like a corporate club) was excellent with the highlight no doubt being the excellent staff, nothing was too much trouble for them and they always had a warm greeting and smile on arrival. The food was also very good with breakfast, afternoon tea and canapes and cocktails served daily. Definitely worth paying the small amount extra.

The leaisure facilities were also excellent with several beautiful pools (although they closed very early 7 pm for water treatment which could be done later especially considering it was such a great time to go for a swim). The resort is beach front and the sand along with the water was very clean. It did get to be annoying the amount of people that would constantly approach you to buy local wares (anything from plactic necklaces to sarrongs) while you were trying to relax or sell you another trip snorkeling, surely there has to be a better way of doing this? I also found it a little odd that I couldnt borrow or hire a pair of fins from the hotel and was told I needed to walk down to another resort laguna and that it would then be $10 an hour just to use them??? So hense I went snokeling sans fins.

Overall though the resort was excellent I'd give it 8/10 and I would definiatley go back, I cant say the same about the rest of Bali though, Kuta for one is simply filthy and you get swarmed upon by people trying to sell you something or simply to rip you off. Outside of the resort I found everyone to basically to be a liar and a con man. We also went to Jimbaran Bay and was honestly quite horrified at the condition or restauarnts and general hygiene, we felt far from safe walking down the street, especailly with groups of men all sitting on the side of the road looking menacingly towards us, I hoenstly thought we were a moment from being robbed or worse, we couldn't get a cab quick enough to get back to the resort.

So the qestion is would I go back and it the answer is a qualified yes however I would just stay in the resort and that would be fine!

This Resort is great. Smaller and quieter than most family resorts which is great and although Nusa Dua is generally quieter than Kuta & Legian and a bit tucked away, the free shuttle to Bali Collection every hour from 10am to 10pm ,shopping and restaurants are very convenient to access. Old Nusa Dua is also just 10mins walk which is a small market with more great places to eat..talk about the best of both worlds. We will return without a doubt.