We arrived home this morning from Nuca Dua Hotel and spa Bali. We booked and requested a non smoking poolside room. We arrived in at 1am from Perth. we were taken to our room at the back, garden view. The room was filthy dirty with something really nasty on the floor A spill of some kind. over all the room was dreadful, with broken slats into the bathroom from the bedroom, also a damaged shower head .Early the following morning I spoke to the Assistant manager who seemed put out by my complaint. He said" You insisted on a non smoking room" I asked if non smokers were penalized... I was told to return after breakfast, he would see what he could do....The hotel was not full at all. I believe they had about 60% occupancy. The assistant Manager took us to a pool side room on the ground floor, in the smoking section. Not exceptable, but we took it. He was trying hard to be pleasant, but not succeeding very well. Staff and grounds were lovely but we will never stay again at the Nuca Dua hotel.